Customer Service Lake Charles

**/**** - **/**** ***** Games Floor Supervisor

Golden Nugget Lake Charles, Llc, Lake Charles, LA

supervised dealers and gaming procedures and rated guest according to play. 11/2022 - 02/2023 customer care

best buy, Lake Charles, LA

Assist customers with purchases and customer service. Process purchases and returns. Order special purchases and schedule deliveries. Other duties associated with front end customer care as requested by supervisors. 10/2021 - 09/2022 Sports Book Writer

Penn Entertainment, Lake Charles, LA

Assist customers with placing their bets and using self-serve kiosk and any other customer needs. Placed bets at counter windows while providing accuracy. Cash winning sports tickets and balance cash drawer at end of shift. Made sure all bet sheets were printed and supplies stocked as needed. Any other tasks assigned by manager on duty.

11/2014 - 01/2021 Dual-Rate Pit Manager

Golden Nugget LC, Lake Charles, LA

Balanced staffing by moving dealers between games and reorganizing flow to cover each table. Smoothly oversaw efficient and accurate monetary transactions between house and customers. Maximized customer satisfaction by supervising dealer actions and promoting consistent gaming environments. Established and enforced banks and table limits for each game type. Observed gamblers to identify signs of cheating, including marking, capping bets and counting cards. Responded quickly and friendly to customer inquiries, asking questions to better understand needs. Enforced gaming procedures to maintain overall data integrity. Moderated floor disputes to protect business assets and resolve customer service issues. Responsible for pit card logs and distribution of cards as well as reporting player activity for assigned pits. Table Games Dealer

05/2010 - 10/2014 Table Games Dealer

Harrington Raceway & Casino, Harrington, DE

Greeted incoming guests with a friendly attitude to promote fun and exciting experience. Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating. Educated customers on various types of games and rules Maintained enjoyable environment by entertaining and engaging players at tables. Performed functional game duties quickly by efficiently handling money and chips. Communicated with supervisors and managers about suspicious or unruly behavior from patrons. Dealt various casino games, which included high- Pamela Fulcher

809 Lafitte St., LAKE CHARLES, LA 70601

Phone: 337-***-****

Email: *********@*****.***

Objective

Self-motivated attentive to detail hardworking individual. I am looking for a diverse position in within a company I may learn and grow with.

Ability Summary

Friendly and helpful customer service skills. Ability to deal with all types of difficult customers. Employment History

limit blackjack, roulette and many types of carnival games 01/2010 - 11/2010 Veterinarian Technician/Scheduler Delmarva Equine Clinic, Dover, DE

Veterinarian Technician/Scheduler Delmarva Equine Clinic - Dover, DE January 2010 to November 2010 Delivered consistent customer service to farm/ pet owners. Attended to sick or injured animals by securing veterinary care and notifying owners of animals progress. Assisted veterinarians in racetrack and farm visits including radiology and surgical procedures. Responsible for inventory ordering and prescriptions. Performed in house laboratory procedures. 10/2006 - 01/2010 Veterinarian Technician/Inventory Manager Running S Equine, Califon, NJ

Unloaded and organized supplies and product inventory to maximize team efficiency. Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization. Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries. Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians. Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress. Collected and documented animal information such as weight, size, physical condition and food intake. Organized operating room ahead of procedures and provided assistance to veterinarians during surgeries. Educated clients on treatment protocols and general procedures and updated status of pets. 04/2023 LA gaming license

LSP

Education History

Occupational Licenses, Certificates and Training

Honors & Activities

Additional Information

Detailed References

Desired Occupation

First-Line Supervisors of Gambling Services Workers Desired Salary

$16.75 hourly (Approx. $35,000 annually) or more

Desired Job Location

Calcasieu Parish

Desired Job Type

Drivers License

Regular Drivers License

Security Clearance

No Clearance

Job Skills

103 skill(s)

Tools and Technology

18 Technology 21 Tools

Typing Speed

20 + wpm

Language/Proficiency

Other / Well

Days : Tue, Wed, Thu, Fri, Sat

Shifts : Day, Evening/Swing

Employment Type : Regular

Full or Part Time : FT

Willing to Travel : Yes

Willing to Relocate : No

Willing to Telecommute : Yes

Contact this candidate