Customer Service Food Delivery

JOHNI GHANAYEM

********@*******.*** Cell: 240-***-**** 738 Clopper Rd, Apt# 21, Gaithersburg, MD 20878

SUMMARY

MARKETING & DELIVERY PROFESSIONAL

Experienced marketing and delivery professional with more than 10 years of hands on experience in delivery, driving, marketing, and advertising. developed and implemented marketing campaigns to promote goods and services for banks, shopping centers and delivery business and maintained excellent customer service. My qualifications and experience make me a perfect candidate for a challenging delivery position.

SKILLS

WORK XPERIENCE

-Customer Service

-Safe driving & Delivery

-Flexibility & Adaptation

-Administration & supervision

-Computer skills

-Time management & organization skills

DoorDash Driver, Maryland, 6/2024-Present

An American company operating online food ordering and food delivery. It is the largest food delivery platform in the United States. It also has a 60% market share in the convenience delivery category.

Delivered multiple customer orders in Maryland area on time, using time management, organization and communication skills.

Head of Public Relations & Marketing Unit, West Bank 4/2008-6/2024

HOUSING BANK FOR TRADE AND FINANCE (HBTF). The HBTF was established in 1973 as a Jordanian limited public shareholding company. Specialized in the field of housing finance with a capital of half a million Jordanian dinars.

Managed the PR and Marketing unit, including development and implementation of marketing plans and campaigns to promote unique products and services of the bank. Supervised and trained staff and maintained excellent relations with the bank customers and suppliers.

Achievements:

Developed Marketing and PR strategies for the bank and implemented campaigns valued at $1M-$2M annually.

Participated in more than 30 banking product development studies in collaboration with personal banking departing, retail banking corporate banking, loans.

Prepared and conducted SME programs and designed and marketed loans and banking products.

Organized more than 10 events per year to promote and market SME programs, loans and other bank products and service.

Conducted marketing training for the bank hundreds of employees in various governorates of the West Bank

Conducted research over 20 studies on Customer Satisfaction, Competition and New Branches opening, using SPSS analysis program and producing management reports.

Negotiated best price for best quality with suppliers and media

Western Union Specialist Led the operations of all Western Union activities, including transactions and communication with the Western Union Company and working with over 30 subagents throughout the West Bank. Solved transfer problems and issues on daily basis. Prepared Western Union Training materials and conducted training for the bank employees and promoted Western Union Service to prospective customers

Office & Public Relations Manager, West Bank, 3/2006 – 3/2008

BANK OF JORDAN, is the second largest financial institute in Jordan. Founded in 1960, it operates over 100 bank branches in Jordan and 12 branches in the West Bank and Gaza Strip areas.

Achievements:

Handled all administrative tasks and supported the regional manager in designing and conducting marketing campaigns and events for the bank products and services.

Scheduled and organized bank senior management meetings and prepared meetings agendas.

District Sales Representative, Chicago, Illinois USA 3-10/2005

JAY’S FOODS COMPANY: is an American manufacturer of snack product.

Founded in 1927 and it operates in several Midwestern states and maintains significant shares of their respective markets

Achievements:

Prepared marketing plan for the District of North Chicago to promote and distribute Jay’s food. About $30k-$40k, monthly.

Produced marketing displays for the company products and installed in various retail stores, in North Chicago.

Filled out orders for large retail chains, delivered orders, and invoices and maintained clean accounting books.

Marketing and Jawwal-Land Coordinator, West Bank 3/2003 – 2/2005

ARAB PALESTINIAN SHOPPING CENTERS: It operates 5 shopping centers in the West Bank. Founded in 1999 as a subsidiary of Arab Palestinian Investment Co.

Achievements:

Assisted Marketing Manager in developing marketing strategies, and implemented 6 marketing campaigns per year, about $10k-15k, each.

Supervised all events and activities (10 events per year) inside Jawwal Land, including the coordination with cultural centers and schools (children fun days, holiday events, promotional programs. Schools and summer camps).

Organized press conferences and contacted local and international Media representatives and followed up with them after the events

Prepared the board meetings including documentations, sound and video systems and catering

Education

Courses:

Birzeit University, Birzeit, Palestinian Territories

B.A., Business Administration 1996-1999

Catholic School, Our Lady of Annunciation, West Bank, Tawjihi, 1996

SPSS Course at UTI association 2010

Marketing Officer Diploma and TOT by the KFW & Arab Academy One Year 2008- 2009

Languages

Computer

References

Arabic: Mother language

English : Very good oral, reading and writing

Microsoft 2007, Excel, PowerPoint, Internet, SPSS

Susan Khoury: Bank of Palestine / Vice –General Manager /+970*********

Thaira Karajeh: Cairo Amman Bank / Marketing Manager/+970***-******

Haitham Mozoq: Housing Bank /Retail Manager /+970*********

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