Business Development Customer Success

Kavitharaja Venkatasubramaniam

Houston, TX 346-***-**** ********************@*****.*** Linkedin.com/in/Kavitharaja Sales Associate with experience enhancing Customer Success, and addressing customer needs, Implementation Specialist focusing on delivering high-impact solutions, streamlining processes, and maximizing client success. Ability to drive business growth as a dedicated Onboarding Specialist, consistently exceeding targets through effective collaboration and client-centric initiatives. Experienced Customer support and success specialist with expertise in resolving issues, fostering strong relationships, and identifying client growth opportunities.

Core Competencies

Business Development Leads Generation Client Relationship Management Revenue Growth Team Leadership Sales Operations Optimization Strategic Growth Initiatives Customer Acquisition New Company Acquisitions Sales Cadence Implementation Candidate Placement Strategies End-to-End Sales Cycles Partnership Building High-Value Deal Structuring PROFESSIONAL EXPERIENCE

Global Enterprise Tech Resources, Inc.

Technical Staffing Coordinator Sep 5th, 2022 – March 31st, 2024, Michigan, US Conducted targeted engagement via phone calls, emails, and LinkedIn, performed day-to-day prospect research, and utilized LinkedIn recruiting tool and Sales Navigator to identify and analyze potential leads. introducing an efficient Working with Account Manager to understand customer job openings and deliver on their needs on time

identify qualified candidates through various recruiting and sourcing tools - resume databases, job postings, job boards, social media

ATS systems Ceipal was used to source, shortlist, and select the right candidates.

Revitalized customer base by onboarding Tier-1 IT software staffing clients, including Judge Group, and Sterling net new company acquisitions through proactive sourcing.

Screen and interview qualified candidates via intro calls and phone interviews.

Build and maintain relationships with industry contacts to gain knowledge and generate referrals and sales leads Some of my key achievements at GETR as a Business Development Executive March 2023 – March 2024

Promoted to the sales position within six months of employment.

Created 25 qualified leads per week. Develop and execute targeted email campaigns to reach potential clients.

Follow up regularly with prospects to nurture the relationship.

Pioneered the establishment of a Sales Cadence, introducing an efficient framework for sales operations.

Increased client acquisitions and overall revenue by 30% and 25% respectively, by driving growth initiatives with Account Managers.

Revitalized customer base by onboarding Tier-1 IT software staffing clients, including Judge Group, Kelly IT, S3, and INSPYR Solutions, gaining a 45% surge in net new company acquisitions through proactive sourcing McLanSys

Senior Business Development Associate Apr 2007 – Sep 2021 Bangalore, India Led comprehensive sales cycles to identify and secure new business opportunities in collaboration with the Sales Director. Executed the strategic closure of companies, including CBK Telecom AS Norway, IBM Maximo Partners OMCS International, and Pro 604 Media. Analyzed the dynamic performance of a 5–7-member Sales Development Representative (SDR) team, steered impactful results, and succeeded in sales objectives. Utilized IBM Maximo in the oil and gas sector, showcasing a track record of acquiring new customers and forming strategic partnerships with senior executives and decision-makers at the C-Suite and VP levels.

. Skillfully orchestrated large-scale, intricate contract negotiations, resulting in the successful closure of deals with McLanSys and other prospective clients. Work closely alongside the Chief Marketing Officer to ensure seamless execution." Some of my key achievements at MclanSys as a Business Development Associate

Structured, negotiated, and closed high-value deals ranging from 50K to 100K, consistently exceeded sales targets, and drove revenue growth.

Managed and facilitated the delivery of advanced VOIP-based phone systems to prominent clients in Norway, specializing in mid- sized projects ranging from $200K to $500K.

Collaborated with Interactive Ideas Ltd. as a key partner, contributing to the distribution of enterprise software across Europe.

Earned a 15% booking rate by proactively initiating cold calls and engaging 60+ prospects daily through the strategic application of sales relationship techniques.

Obtained a noteworthy 10% reply rate by implementing strategic email outreach, sending 100+ cold emails daily, and setting a new standard within the company.

Generated $3M in annual revenue via effective sourcing and strategic initiatives from 2007 to 2021 Kavitharaja Venkatasubramaniam

EDUCATION & CERTIFICATIONS

Bachelor of Arts (B.A.) in Economics Annamalai University, Tamil Nadu, India Higher Diploma in Software Engineering Aptech, Tamil Nadu, India Inbound Sales Certified HubSpot Sales Enablement Certified Business-to-Business Sales Customer Service: Handling Abusive Customers Learning HubSpot CRM Engagement Evaluation Best Practices for Customer Success Management Value Realization Best Practices for Customer Success Management Customer Success Management Fundamentals Salesforce Essential Training Volunteer Experience:

A dedicated volunteer for animal organizations, actively fundraising through social media and event participation. demonstrated compassion and commitment in senior care, providing support and companionship to the elderly.

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