Customer Service Human Resources

TIA OWENS

Virginia Beach, VA ***** • 757-***-**** • *********@******.***

Professional Summary

Seeking a career with a progressive organization where I can utilize my customer service skills, knowledge and experience in a challenging role that allows advancement and growth Skills

• Customer Service Management

• Complaint Handling & Resolution

• Customer Satisfaction Enhancement

• Front-End Supervision

• Team building & Training

Work History

ClaimsAdjuster, 09/2022 to 04/2023

USAA – Chesapeake, Virginia

• Investigate and determine coverage and liability, evaluate, negotiate, and settle non-injury auto claims

• Take First Notice of Loss to initiate claims

• Set expectations and keep members informed throughout claims process

• Resolve members claim through investigation using evidence provided

• Support workload with internal and external business partners

• Thoroughly document file including recorded statements, photos, and verbal statements from member

• Collaborate with internal and external businesses to facilitate claims resolution

• Manage high volume calls fast and efficiently

Office Administration, 05/2021 to 02/2022

Arc Natural Stone

• Greeting customer upon arriving and giving them a tour while explaining each stone along with pros and cons of each stone

• Providing quotes to each fabricator for them to be able to quote out job to customer

• Handling all checks and deposits for each fabricator to assure all their invoices are paid before their next shipment load

• Being sure each barcode matches up with correct stone and stone has correct name, pricing, and location stone came from visible on each stone

• Creating excel spreadsheets daily to correspond with number of checks received, deliveries, transfers, and invoices per day

• Creating transfer box for each transfer that will include all paperwork of packing list for deliveries and pick tickets, any check that are post-dated, and container information from overseas to send to Ashland, Virginia to human resources 06/2019 to 07/2020

Hilton Norfolk The Main – Norfolk, VA

• Assist hostess with greeting guests and seating

• Service guest, taking orders, deliver food and beverages in a timely manner, maintain service during guest visit

• Process payments using POS system, utilizing credit card or cash payments

• Guest parties range from 6 to 18 guest, ranging from group parties, business functions

• Recommend food selections off

• Helping other servers deliver food and drinks

Service Advisor, 06/2013 to 05/2019

Priority Honda/Infiniti – Chesapeake, VA

• Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering orders into service database system

• Maintains customer rapport by explaining estimates and expected return of vehicle; obtains customer's approval of estimates; obtains and providing contact telephone numbers; answers questions and concerns; arranges towing and temporary transportation

• Assists in the billing and invoicing procedures of client vehicles, as well as process payments once service is complete

• Addresses all customer queries and grievances by giving customer feedback, as well as delivering complaints and suggestions to the supervising manager

• Attends telephonic calls of clients and addresses their concerns while upholding the company policies and reputation

• Being sure to make each months quota as indiviually and as a team 09/2012 to 05/2019

Priority Automotive

Lot Attendant, 09/2012 to 06/2013

• Parked and arranged vehicles in assigned spaces on the lot as well as track all car and truck keys

• Responsible for matching vehicle serial numbers to invoices to confirm the right cars and trucks are arriving onto the lot

• Had to be engaging and informative, able to answer customer questions in a friendly, conversational manner

• Checked and inspected cars to verify if all the accessories mentioned in the invoice are present in the cars and recorded the description of the missing items on the delivery receipt. Cashier, 04/2012 to 08/2012

Farm Fresh – Chesapeake, VA

• Provided services on goods to the customers by being knowledgeable about products in the store

• Received cash after purchase from customers

• Money was also being obtained through credit cards, check, cash, automatic debits or vouchers

• Always ensured that adequate amount of cash is available at cashier counter so that balance can be paid to the customers easily

• Calculated total amount of money transacted per day

• Resolved the customer complaints if there were any answer d acted as liaison between customers and store management.

Cashier and Counter Attendant, 02/2011 to 07/2011

Ci Ci's Pizza – Chesapeake, VA

• Took Reservations, organized seating, greeted and sat customers, and distributed menus as well as operated the cash register

• Took orders from customers seated at the counter, transmitted orders to the kitchen, and picked up as well as served food

• Filled beverages and prepared fountain specialties

• Responsible for cleaning duties before and after shift to prepare for the following day. Education

12

Advanced Diploma: General

Oscar Smith High School - Chesapeake, VA

Earned a Certificate in Customer Service by NRF Foundation Certified Certifications

• Received my Property and Casualty License in September 2022

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