Customer Service Representative

AISHA C. ATKINSON

Galloway Logwood, Whithorn District, Whithorn P.A., Westmoreland.

Telephone: 876-***-****/ 876-***-****

Email address: **********@*****.***

OBJECTIVE

A highly motivated and customer-oriented professional, seeking to leverage my extensive experience in customer service and sales, to contribute to the overall efficiency and productivity of your organization.

EXPERIENCE

Relief Financial Transaction Processor

National Housing Trust (Westmoreland Branch Office)

April 2022 - Present

Process financial transactions for mortgagors and contributors, ensuring accuracy and efficiency.

Maintain teller log, prepare bank lodgments, and generate system reports for supervisory review.

Provide support in marketing initiatives and contribute to customer service functions within the branch.

Customer Service Representative

National Housing Trust (Westmoreland Branch Office)

December 2018 - Present

Serve as the first point of contact for prospective mortgagors, providing detailed loan information and processing pre-qualification interviews.

Ensure accuracy in CIF record updates and manage the submission of EMI uploads.

Prepare necessary documentation for mortgage overpayments, peril/death insurance claims, and contribution refunds.

Assist in resolving customer issues and queries, ensuring timely and satisfactory resolution.

Support promotional activities and prepare monthly performance reports to enhance customer service delivery.

Conduct marketing and other promotional activities.

HEART Trainee/Receptionist/Contribution Refund Clerk/Litigations Clerk

National Housing Trust (Westmoreland Branch Office)

September 2016 - August 2018

Provided frontline Customer Service and handled inbound and outbound calls.

Handled Contribution Refund claims – Section 21 and 22.

Prepared legal documents related to litigations.

Managed customer interactions, answered inquiries, and supported various administrative functions within the branch.

Clerical Officer (Distribution Department)

National Water Commission (Westmoreland Branch Office)

October 2018 - December 2018

Submitted weekly and monthly reports for the Distributions Department.

Received, created, monitored and assigned Service Orders.

Monitor Distribution vehicles.

Oversaw Plumbers and prepared time sheets accordingly.

Collections Agent

Xerox (ACS Business Processing Solutions)

July 2016 - September 2016

Conducted outbound calls to customers in arrears, provided payment solutions and managed customer accounts.

Assisted with inbound calls, delivered high-quality customer service and resolved customer account issues.

EDUCATION

Supervisory Management (Pending)

University of the West Indies

(Present)

Project Management (Distinction)

University of the West Indies

(2022)

Bachelor's Degree in Business Administration (Accounting Major)

Montego Bay Community College (MBCC – Frome Campus)

(2017 – 2021)

Business Administration (Level 2)

HEART Trust NTA

(2016-2017)

Caribbean Advanced Proficiency Examination (CAPE) – 8 Subjects

Manning’s School

(2009-2016)

Caribbean Examination Council (CXC) – 9 Subjects

Manning’s School

(20013-2014)

SKILLS

Customer Service: Extensive experience in customer service operations, focused on ensuring customer satisfaction and loyalty.

Supervisory Skills: Strong leadership abilities, with experience in team building, coaching, and staff development.

Problem-Solving & Decision-Making: Proven ability to analyze complex situations and make informed decisions to resolve issues.

Communication: Excellent oral and written communication skills, adept at handling customer interactions and report writing.

Planning & Organizing: Well-versed in organizing work processes, managing multiple tasks, and meeting deadlines.

Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with NHT’s internal systems.

ACHIEVEMENTS

Employee of the Quarter

National Housing Trust (Westmoreland)

January - March 2018

Headmaster's Honour Roll

Montego Bay Community College (MBCC – Frome Campus)

2017 - 2018

Rookie Rotaractor

Rotaract Club of Savanna-La-Mar

2016 - 2017

Principal’s Honour Roll

Manning’s School

2013 – 2014

REFERENCES

Zandrina Bennett (Ms.)

Customer Service Manager

National Housing Trust, Savanna la Mar, Westmoreland

Tel: 876-***-****/ 876-***-**** Ext. 3514

Hyacinth Snow (Mrs.)

Justice of the Peace

Smithfield District, Savanna-la-Mar, Westmoreland

Tel: 876-***-****

Contact this candidate