Medical Assistant Call Center
Resume:
JAZILYN PRIESTLY
St. Louis, MO ***** 314-***-**** *****************@*****.***
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and customer experience satisfaction. Telephone etiquette
Data Entry
Computer Proficiency
Conflict Resolution
Microsoft Excel
Payment Processing
Scheduling
Product Knowledge
Documentation
Microsoft PowerPoint
Prioritization
De-Escalation Techniques
Technical Support
Clerical Support
Product Sales
Research
Account Management
Spreadsheets
Product Education
Report Generation
Medical Assistant, 10/2020 - 05/2024
Go Health Urgent Care
Sanitized, restocked, and organized exam rooms and medical equipment. Performed medical records management, including filing, organizing and scanning documents. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed. Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. Call center agent, 08/2020 - 10/2020
Bswift – St Louis, MO
Boosted client retention rates by providing exceptional customer service and building rapport with callers. Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Verified accurate responses to questions and inquiries by maintaining advanced product knowledge. Educated customers on company systems, form completion, and access to services. Medical Assistant Intern, 04/2020 - 08/2020
Advance Medical Weight Loss – St Louis, MO
Patient Education
Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Obtained and documented patient medical history, vital signs and current complaints at intake. Certified Nurses Assistant, 12/2019 - 07/2020
BENTLEY'S EXTENDED CARE – St Louis, MO
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms. Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction. Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls. Warehouse Associate, 07/2019 - 12/2019
Amazon – St Louis, MO
Assembled orders and packed items for shipment, conveying orders to shipping personnel Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Cashier, 05/2019 - 10/2019
Energy Express – St Louis, MO
Greeted customers entering store and responded promptly to customer needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Restocked and organized merchandise in front lanes. Contributed to store success by maintaining high standards of cleanliness throughout the facility. Call agent, 01/2019 - 04/2019
Convergys – St Louis, MO
Assist customers over the phone with software issues Meeting metric to provide best service to customers Remote into customers personal computers
Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Achieved targeted call resolution times by swiftly identifying issues and providing solutions. Call Agent, 06/2018 - 01/2019
GC Services – St Louis, MO
Verify customer information to access account
Inform customer of possible billing changes due to possible fraudulent activity Prepare written report providing details about case information Patient Care Technician, 06/2017 - 06/2018
Barnes Jewish Hospital – St Louis, MO
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Answered patient assistance calls, assessed needs, and offered qualified support. Collected and transported specimens to prepare for lab testing. Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Restaurant Team Member, 09/2016 - 05/2017
White Castle Restaurant – Nashville, TN
Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Enhanced customer satisfaction by providing efficient and friendly service during busy meal times. Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Cashier, 05/2016 - 09/2016
Dillards Department Store – St Louis, MO
Greeted customers entering store and responded promptly to customer needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Helped customers complete purchases, locate items, and join reward programs. Stocked, tagged and displayed merchandise as required. Assisted customers with returns, refunds and resolving transaction issues. Call Agent, 08/2015 - 05/2016
The Pisa Group – St Louis, MO
Maintained high call quality standards by adhering to company guidelines and protocols. Boosted sales by offering tailored recommendations based on customer needs and preferences. Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
Placed orders, located products and services and troubleshot issues to meet customer needs. Diploma: 05/2020
St. Louis College of Health Careers - St. Louis
Medical Assistant
Honor Roll
Diploma: 05/2016
Carnahan High School - St. Louis, MO
National Honor Society
Scholar Athlete
Honor Roll
Certified Nurse Assistant 2014
Basic Life Support 2020
Certified Medical Assistant
Kim Geist, Advance Medical Weight Loss/Supervisor, *************@*****.***, 618-***-**** Shanise Johnson, St. Louis Internship Program / Program director, 314-***-**** Lisa Casimere, St. Louis College of Health Careers/Instructor, *********@*********.***, 314-***-**** Shiree Ross, Mercy Go Health Urgent Care/ Coworker ******.****@**********.*** 470-***-**** Beverly Schneider, Mercy Go Health Urgent Care/ Nurse Practitioner Beverly. ********@**********.***
Michele Mseke, Mercy Go Health Urgent Care/ Team Lead *******.*****@**********.*** 314-***-****
EDUCATION
CERTIFICATIONS
REFERENCES
Contact this candidate