Collection Manager Accounts Receivable

Scott Scribner

Credit & Collection Manager

********@******.*** • 603-***-****

Linkedin.com/in/scott-scribner • Manchester, NH

Summary

Results-driven credit & collection manager with over 15 years of experience in credit investigation, delinquency resolution, loan processing, loan servicing, and related compliance considerations. Expert in negotiating and resolving complex debt resolution and meeting all collection targets while reducing company risk and adding positive returns to the bottom line. Effective communicator and team leader adept at coaching and mentoring large teams and leading cross-functional efforts.

Areas of Expertise

Communication

Credit & Collection Knowledge

Process Improvement

Recovery

Complex Negotiation

Technical Proficiencies

Leadership & Development

Conflict Resolution

Revenue Generation/Capture

Professional Experience

Energy North – Lawrence, MA January 2023 – Present

Credit & Collection Manager

Manage team of 20 collection specialists overseeing all credit, billing, accounts receivable, and collections for five companies serving residential and commercial customers. Ensure efficient operations and timely recovery of outstanding payments by analyzing and extending credit for new and existing customers. Resolve billing disputes, conflicts, and first point of contact for escalated issues.

Recovered $102K in outstanding payments by successfully negotiating and resolving seriously delinquent accounts over 120 days past due

Increased company financial performance by strategically reducing Days Sales Outstanding (DSO) by $100K

Developed, implemented, and managed standard operating procedures (SOP) for 5 different company entities streamlining processes and improving operational efficiency

Managed business relationships with collection agencies, cross-functional teams, and executives via strategic planning and effective communication

A.I.M. (Associated Industries of Massachusetts) Mutual – (Remote) January 2015 – January 2023

Collection Manager

Directed and developed a staff of 8, providing coaching, mentoring, and support to ensure peak performance and achieve key performance indicators (KPIs). Managed processes, business strategy, relationships, and projects, helping reduce 90+ day delinquencies inside $750 million portfolio for five distinct lines of businesses across five New England states.

Negotiated high-level debt resolutions, including $2 million debt paid in full that was 200+ days past due

Minimized company financial risk by dramatically reducing 90+ day delinquencies by 75%, going from $5.5 million to $1.2 million

Strategically created a road map to proactively resolve delinquent accounts using tools such as monitoring, reports, and audits to minimize financial losses

Executed forensic analysis and litigation support as well as financial analysis – made recommendations to underwriters during annual reviews to assist with high-level business decisions

Green Tree Credit Solutions – Bedford, NH October 2010 – June 2015

Collection Manager

Managed $334 million portfolio of 1,300 Fannie Mae accounts across the U.S. with delinquencies of 60 to 1,200 days. Assessed and addressed each account independently to identify and implement effective strategies and solutions specific to each case. Achieved monthly goals through skillful management of processes and priorities, helping to maximize revenue and minimize company risk exposure and financial losses.

Led staff of 8 while coordinating various resolution methods, including traditional collection efforts, payment agreement negotiations, loan modifications, foreclosures, short sales, and deeds in lieu

Engaged and negotiated with various stakeholders (debtors, attorneys, modification companies, realtors, etc.) to facilitate effective outstanding debt resolutions

Performed basic accounting (general ledger, closing, cash application, funds transfers) utilizing various tools and software – Megasys software: database, CRM, loan servicing, accounting, collections, etc.

Proactively advanced and maintained skills and knowledge of and compliance with all applicable internal, state, and federal guidelines, practices, laws, and regulations

Trained all new employees and served as resource for team of 22 on process, policy, technology/systems, compliance (FNMA, FDCPA), and escalated problems/interactions

Noted Accomplishments:

oMultiple time winner of Top Performer/Producer of the Month Award

oConsistently achieved 95% - 99% on daily compliance audits

oAchieved bonus (29 of 32 months) for top performance against multiple key metrics

Additional Experience

Lending & Collection Manager United Auto Credit – Bedford, NH

Collection Manager Moody, Jones, Montefusco, - Plantation, FL

Education & Training

Attended Cape Cod Community College (Physical Education Program) – Barnstable, MA

Continuous training in Lending and Credit/Collections issues, practices, and regulations

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