Dispatcher

Ashish Semwal

*** *** *** ***** ** Calgary T*N*V*

825-***-**** • ****@******.***

Objective

Reliable Dispatcher with 8 years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills. Results-oriented Pusher successful in monitoring the flow of trucks to foster on-time cargo loads. Plans strategies to exceed expectations and delivers superior transportation service. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.

Key Qualifications

• Team Work Scheduling

• Roadside Assistance

• Dispatcher Monitoring

• Traffic Monitoring

• Calendar and Scheduling Software

• Operational Efficiency

• Resource Coordination

• Professional Relationships

• Message and Work Order Transfer

• Personnel Monitoring

• Problem Assessment

• Work Crew Dispatch

• Call Center Software

• Driver Communications

• Repair Scheduling

• Work Order Preparations

• Recordkeeping Requirements

• Billing Statements

• Trucking Dispatching

• WHIMS

• TDG certification

Work Experience

Day & Ross Dedicated Edmonton Oct 2022 - June 2024

• Night Dispatcher

• Making reports

• Working with dispatch softwares- Truck mate system,Load Master,

• Tracking/ELD software - Peoplenet. keeping track of logs and providing support.

• SOTI & Fieldworker- Fixing handheld delivery scanning device.

• Freightverify

• Onenet

• Verilocation

• Fourkites

• DLT asset track

• Arranging mechanic when truck/trailer breakdown.

• Driver communication

Raj Gurusar Transport Nov 2017 to Aug 2022

Dispatcher

• Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.

• Handled incoming calls and emails from customers regarding issues with deliveries.

• Delivered exceptional customer service to individuals contacting company's call center for support and assistance.

• Planned and coordinated load moves with over 25 personnel.

• Directed and dispatched drivers to designated locations for load pickup and deliveries.

• Checked and maintained accurate driver logs and records related to work activities.

• Managed and resolved billing and service related complaints of customer efficiently.

• Developed and maintained strong professional relationship with driver and Sub contractors.

• Scheduling maintenance of tractor-trailer units as required.

• Communicated with other dispatchers to assign projects and determine which trucks and trailers will be used with each load. Everett Group Inc Dispatcher Jan 2017- Nov 2017

• Reviewed paperwork and contracts prior to dispatching members to support accuracy and clarify understanding of details.

• Handled incoming calls and emails from customers regarding issues with deliveries.

• Worked closely with customers to effectively resolve issues and complaints.

• Planned and coordinated rig moves with over 40 personnel.

• Updated vehicle logs, cargo records and billing statements with accuracy and efficiency.

• Inspected work output and processes for adherence to standards and specifications.

• Created delivery routes and optimized plans for traffic, road conditions and other factors.

• Provided safety training and development services for new and existing drivers.

• Delivered exceptional customer service to individuals contacting company's call center for support and assistance.

• Coordinated driver dispatch to accomplish daily requirements.

• Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.

• Informed service department about equipment breakdowns and provided updates on completion of work orders on trucks and trailers.

• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

• Responded to over 100 daily caller requests with information about assistance and timeframes.

• Coordinated repairs to vehicles to maintain fleet operations.

• Monitored flow of paperwork and directed information to appropriate departments.

• Facilitated communications between customers and field personnel to answer questions or resolve concerns. Office Assistant Jan 2016- Dec 2016

Yanko & Pokovich, Calgary.

• Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages or scheduling appointments.

• Perform administrative support tasks, such as proofreading, transcribing handwritten information or operating computers.

• Transmit information or documents to customers using computer, mail or facsimile machine.

Dentist. Nov 2011 - Dec 2015

Semwal Dental Clinic, Dehradun India

• Examine teeth, gums and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases and abnormalities, and plan appropriate treatments.

• Use air turbines and hand instruments, dental appliances and surgical implements.

• Manage business, employing and supervising staff and handling paperwork and insurance claims.

• Apply fluoride or sealants to teeth and advice patients on oral hygiene.

• Expose dental diagnostic x-rays.

• Experienced with teeth cleaning procedures using sonic equipment.

Education

Bachelor Of Dental Surgery Oct 2008

Seema Dental College and Hospital, India

References

Available upon request.

Contact this candidate