Customer Service Human Resources
Resume:
Amber Love
Pinehurst, TX *****
*********@*****.***
Forensics
Criminal Investigations
HR Specialist
Customer Service Manager
Work Experience
CSA - Customer Service Associate
Kohl's-Tomball, TX
August 2021 to April 2022
Cashier, fulfilling online orders for customers, customer service desk for returns and exchanges. Inventory management and answered phone calls from customers and vendors Front End Supervisor
Lowe's Home Improvement-Tomball, TX
September 2019 to July 2020
Managed and trained up to 20 employees as cashier's at one time. Scheduling, time and labor management, inventory control, exchanges, returns, handling all customer concerns or questions. Awarded head cashier 2 times
Senior HR Specialist
Hewitt & Associates-The Woodlands, TX
August 2004 to November 2008
Worked in a call center environment, handling fortune 500 companies health and welfare benefits, 401K, PTO, STD, LTD, COBRA, time and payroll and other detailed client services CNA - Certified Nursing Assistant
HCA Healthcare-Tomball, TX
August 2003 to October 2006
Worked on the cardiac ICU unit with anywhere from 10 to 30 patients. Assisting the nurses and Doctors for procedures and surgeries. Assisted patients with their daily needs and medications. I also watched the telemetry monitors for each patient and updated their patient charts Education
Bachelor's degree in Forensic Science
Liberty University
March 2022 to April 2023
Associate in Science (AS) in Criminology
AIU Houston
September 2019 to October 2021
Associate's degree in Crime Scene Investigations
Everest College-Phoenix
January 2013 to February 2015
Skills
• Human Resources (8 years)
• Payroll
• Management (8 years)
• Law Enforcement
• Office Management (8 years)
• Administrative Experience (6 years)
• Accounting
• Employee Orientation
• Human Resources Management (5 years)
• Leadership (10+ years)
• Microsoft Excel (6 years)
• Inventory Control (6 years)
• Accounts Payable (3 years)
• Bookkeeping
• Typing (10+ years)
• Merchandising (4 years)
• Microsoft Office (10+ years)
• Sales (10+ years)
• Benefits Administration
• Recruiting (3 years)
• Performance Management (3 years)
• Human resources
• Payroll (3 years)
• Sales (10+ years)
• Office management
• Cash register (10+ years)
• Customer service (10+ years)
• Administrative experience
• Typing (10+ years)
• Public health (2 years)
• Workers' Compensation
• Kronos (4 years)
• Employee Evaluation
• Interviewing
• HR Sourcing (4 years)
• PeopleSoft (2 years)
• Talent Acquisition
• Conflict Management
• Workday (3 years)
• ICU Experience (2 years)
• Change Management
• Program Development (2 years)
• Operations Management
Certifications and Licenses
Food Handler Certification
Professional In Human Resources
Associate Safety Professional
CPR Certification
Additional Information
For the past 17 years I've been a military spouse, so moving from state to state every 2 to 3 years would sometimes make it difficult to have a career. So, in between jobs I took the time to focus on my children, furthering my education, as well as volunteering in and around our military installations. Now that we have moved back home to Texas for good, it's my turn to make a career for myself. I have 2 Associates Degrees in the criminal justice field and a Bachelors in Forensic Science as well. Thank you for taking the time to consider me for this position and reading my resume.
Contact this candidate