Project Manager Management

Pamelyn McGrew, PMP

Duluth, GA 404-***-****

**********@*****.***

linkedin.com/in/pammcgrew

SUMMARY

Accomplished and integrity driven professional offering 25 years of business success on national and international levels with concentration in project management and customer service. Recognized as Role Model and Star Performer with strengths in building powerful teams that get results, driving successful projects to completion, reengineering business processes and managing multiple large projects simultaneously.

CERTIFICATION

Project Management Professional (PMP); Project Management Institute 2008 - current; Credential # 1217874. SKILLS

Project Manager Responsibilities

• Worked in a matrix management structure utilizing waterfall methodology. Managed a cross section of employees and vendors including Sales, Purchasing, Software Development, Installers, Engineers, Finance and other Project Managers.

• Created Gantt charts. Scheduled and tracked project resources. Had overall responsibility that team delivered scope of work, met critical dates and stayed within budget constraints.

• Coordinated and led meetings to track progress, identify and assign action items and provide updates to stakeholders.

• Mitigated risk by escalating any issues that could jeopardize the project plan. Initiated change management to remove obstacles affecting project milestones.

• Managed project and resources until completion. Ensured all action items were closed, expectations were met and customer signed off as complete.

Project Management and Leadership Skills

Team Leader, Waterfall Methodology, Proactive Problem Solver, Decision Maker, Pre-sales Planner, Budget Management, Schedule Development, Escalation, Process Improvement, Problem Resolution, Vendor Relations and Negotiations, Risk Identification and Mitigation, Change Management, Project Management Body of Knowledge (PMBOK), Project Life Cycle, Lean Six Sigma, Just In Time (JIT) principles Software Skills

Microsoft Office (Word, Excel, Outlook, PowerPoint), Microsoft Project, SAP, Salesforce.com PROFESSIONAL EXPERIENCE

Schuetz Container Systems, Customer Service Rep. IV, July 2012 – March 2024

• Acted as a single point of contact between customers, manufacturing plant and sales force. Ensured seamless communication and understanding of customer needs.

• Submitted high volume of orders accurately into SAP. Responded to customer orders, inquiries, concerns and problems as soon as possible within a 24 hour window. Pamelyn McGrew PMP, Page 2

• Managed customer orders to ensure on time delivery in a plastics manufacturing plant using Lean Six Sigma methodology and Just In Time (JIT) principles. Accolades: “We recognize and value your contributions to the organization for the past 10 years. Your knowledge and willingness to share and help coach new employees is extremely important to the success of the team and others. You will continue to positively contribute to the overall performance of the team through your consistent and high-quality work.” Supervisor 2023 Ernest Communications, Senior Project Manager, January 2010 - August 2010

• Developed and implemented corporate initiatives to establish and deliver local and wireless facilities. Created internal process flow for Ernest Wireless while assisting with product launch.

• As a member of the sales team, managed customer orders after pre-sales process, through provisioning, until order completion.

• Implemented the use of Salesforce.com as a customer relationship management tool. Prepared and presented internal training sessions.

Accolades: “Pam's hard work ethic and attention to detail always made her a pleasure to work with at Ernest Communications. Her ability to process information and work a project correctly to completion is a valuable resource to any company interested in driving operational results.” Account Manager 2010 Movius Interactive, Project Manager, July 2005 – July 2008

• Had overall responsibility for implementation of voicemail and unified messaging. Coordinated customer support across time zones from Georgia, California and India.

• Managed US Cellular account. Scheduled, coordinated and managed all project activities for 21 markets nationwide. Created project plans and scopes of work for the installation, configuration and testing / turn up of voicemail and professional services. Transitioned larger markets from traditional wireline systems to Voice over Internet Protocol (VOIP) platforms. The legacy equipment, removed from large markets, was installed in smaller markets to augment their networks.

• Co-authored Project Manager’s Reference Guide used for training new hirers and as process documentation for ISO quality standards.

Accolades: "Pam is a self-starter and a quick learner. She grabs any responsibility by the horns and never lets go. As a new employee to Glenayre she took on an incredible amount of responsibility, never complained and excelled. Pam is able to work with little supervision and drive issues to conclusion. She brings a positive attitude to work every morning regardless of the stress she is experiencing on a project. Pam is a joy to work with." Supervisor 2006

KMC Telecom, Project Manager, Network Design Engineer, August 2000 - January 2005

• Led high visibility projects. Worked under an accelerated schedule on a year long AOL project with 48 employees from 7 intra-company departments resulting in revenues of $36 million a year. Provided daily status updates to customer and upper management. Worked closely with vendors to manage due date expectations.

• Successfully managed the installation and turn up of transmission equipment at Qwest collocations in 6 cities by averaging 36 days from site ready to test and turn up. Responsibilities also included coordination of equipment delivery, site surveys, fiber build and splicing,

• Developed engineering package for each facility order containing circuit drawings, letters of authorization, design layout record, budget, and internal authority to proceed.

• Led a team initiative to identify vendors for Time Warner project. Issued requests for quotes (RFQ’s) to 10 providers, evaluated responses and reported findings in summary form. RFQ resulted in a 52 month term contract with AT&T and revenue commitments of $15 million a year.

• Drove Florida University project to successful completion in less than 30 days. By achieving this deadline, KMC gained $28,000 monthly recurring revenue 4 months sooner than expected. Project included outside plant fiber build off KMC backbone and inside plant equipment installation. Pamelyn McGrew PMP, Page 3

Accolades: “Pam is self-motivated and performs well even under continued pressure. Pam sets high personal standards and makes every effort to meet them. She takes pride in her work and sets ambitious goals to get even better results.” Manager 2004

AT&T, Supervisor, November 1997 – August 2000

• Supervised a team of 5 who were responsible for escalation of orders in jeopardy of missing delivery commitments.

• Established procedures and documented process flow for inventory and capital budget management. Successfully trained AT&T Inventory Coordinators nationwide.

• Analyzed the customer capital budget (CAPEX) for AT&T Norcross to ensure capital funding was approved and available as needed for upcoming projects. Also supported the Capital Budget Supervisor to manage the SE region's CAPEX budget of $70 million for 9 cities. Accolades: Received AT&T Hall of Excellence Award in recognition of work as a Star Performer during the integration of TCG and AT&T capital tracking systems. Recognized as the only employee in Norcross to receive Roll Model status on annual review.

EDUCATION / HONORS

Bachelor of Arts, University of Georgia, Athens GA Graduated Manga Cum Laude, GPA 3.8

Dean’s List entire college career

Member Phi Betta Kappa and Golden Key National Honor Societies Continuing Education

• “Managing Multiple Projects: How Project Managers Can Balance Priorities, Manage Expectations and Increase Productivity”, Elizabeth Harrin

• “Tribes: We Need You to Lead Us”, Seth Godin

• “Delivering Happiness: A Path to Profits, Passion, and Purpose”, Tony Hsieh

• “Mistakes Were Made (But Not by Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts”, Carol Tavris, Elliot Aronson

• “Friction: The Untapped Force That Can Be Your Most Powerful Advantage”, Roger Dooley

• “Agile Estimating and Planning”, Agile Transformation Inc.

• “The Agile Manifesto for Project Managers”, OSP International LLC

• “The Life Cycle of an IT Project”, Skillsoft

• “Effective Relationships with Business Partners”, Skillsoft

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