Supervisor of Operations

Joseph K Mutter

**** ***** ****, ***********, ********* 54501 970-***-**** ***********@*****.*** Summary

I am a highly adaptable professional who has consistently been praised as hardworking by my co-workers and management. With a background in various industries, including resort management and the service industry, I have developed skills in communication, problem-solving, and customer service. I have a proven track record of effectively assessing customer needs, resolving conflicts, and ensuring customer satisfaction. In addition to my strong work ethic, I am a dedicated individual with a strong sense of integrity and a passion for excellence. Overall, I am eager to apply my skills, experience, and values of honor and integrity to a new role where I can make a positive impact and contribute to the success of the organization. Experience

FIRST SUPPLY RHINELANDER, WISCONSIN — COUNTER SALES October 2022 - Current

• Provide service to customers at the counter by taking orders, entering them into the system accurately and filling them as time allows; diplomatically giving priority to regular accounts

• Accept payment for merchandise either handling cash or ensuring that an approved credit line is available

• Maintain a library of current catalogs and literature to assist customers

• Assist "Counter Day" participants to assure successful promotions

• Assist customers by recommending new products, suggesting alternatives, and promoting our Company

• Promote and sell overages, damaged and discontinued items

• Maintain good housekeeping in counter and display areas

• When counter area is not busy, either assist warehouse staff in stocking bins or assist customer service department with incoming phone calls

• Assist the Warehouse Manager in organizing storage shelves

• Attend applicable education seminars, product training meetings and other Company meetings as requested PRINTPACK RHINELANDER, WISCONSIN— SLITTER OPERATOR May 2022 - October 2022

• Operate a slitter at or above plant EFM goals while meeting all safety requirements

• Run quality product and use observation skills to identify quality issues

• Participate in preventative maintenance of slitters and automated roll handling system

• Have fine visual discrimination skills including color

• Ability to learn process troubleshooting skills and apply troubleshooting techniques

• Troubleshoot the slitters and integrated automated roll handling system GOGEBIC COMMUNITY COLLEGE IRONWOOD, MICHIGAN — SUPERVISOR OF OPERATIONS

(MT. ZION SKI HILL)

August 2020 – April 2022

• Supervised 35 staff members from various departments including kitchen, ticketing and retail services, lift operators and terrain park crew.

• Demonstrated strong organizational skills and effectively maintaining, updating safety records, maintenance operations logs, and inventory data sheets.

• Maintained and operated snow cat and chair lift.

• Collaborated with the program director and mountain operations manager to develop and implement the Learn-to-Ride program, successfully serving an average of 300 students per season.

• Coordinated ski school lessons and programs, organized and instructed private lessons, coordinated weekly youth competitions, supervised and assigned ski instructors to ensure top quality customer service. Page 2

JACKSON HOLE MOUNTAIN RESORT JACKSON HOLE, WYOMING — EMPLOYEE HOUSING COORDINATOR

September 2019 - April 2020

• Prepared and managed the Employee Housing annual operating budget.

• Served as primary contact for housing assistance for both employees and community partners;

• coordinated the process of leasing, landlord negotiations, and allocations.

• Organized briefing sessions with prospective residents to explain Housing policies, procedures, rules and regulations; outlined duties and responsibilities of Teton County, partner agencies, applicants and residents.

• Maintained records and prepared technical and statistical reports on housing placement.

• Reported directly to the Vice President of Human Resources. COPPER MOUNTAIN RESORT COPPER MOUNTAIN, COLORADO — RENTAL/ RETAIL WAREHOUSE CLERK II

August 2018 – August 2019

• Managed the rental/retail warehouse functions including shipping, receiving, inventory control, processing, stocking, transfer and delivery of all rental/retail products to eight different Copper Mountain Rental/Retail locations.

• Served as direct contact for buyers, store managers and rental/retail staff members for processing, stocking and store replenishments.

• Worked directly with vendors on delivery discrepancies and/or documents needed to process products; communicate with buyers on status of not-in-system purchase orders for receiving and processing purposes.

• Managed staff in shipping, receiving and inventory control of retail and rental merchandise while organizing and maintaining a clean and safe warehouse environment.

EDUCATION

GOGEBIC COMMUNITY COLLEGE IRONWOOD, MICHIGAN — ASSOCIATE OF APPLIED SCIENCE, SKI AREA MANAGEMENT

May 2017

• Awarded ‘Resident of the Year’

NICOLET AREA TECHNICAL COLLEGE RHINELANDER, WISCONSIN— TECHNICAL DIPLOMA, CRIMINAL JUSTICE CORRECTIONS SPECIALIST

May 2016

Skills

• Responding to Emergencies Adult and Pediatric First Aid/CPR/AED Certification (Red Cross)

• OSHA 10 Certification

• Forklift Certification

• Certification Of Occupational Proficiency: Year 1 (Ski Lift Maintenance)

• Precise record management

• Excellent ability to work independently and as a collaborative member of a team

• Exceptional customer service and communication skills

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