Customer Service Marketing Specialist
Resume:
Stephanie Mott
Norfolk, VA
***************@*****.***
• Results-oriented Marketing Specialist proficient in developing a wide range of creative marketing collateral. Able to establish clear standards and enforce protocols for consistent, high-quality results.
• Multi-talented leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
• Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
• Highly proactive manager with 25 years of experience in team leadership in Sales and Food Service industries. Background includes sales, management and customer service in fast-paced settings. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Sales Specialist
Life Protect 247 - Norfolk, VA
December 2022 to Present
Handle high volume of incoming calls to address needs of potential customers by taking a health history and inventory of each individual. Meet and exceed monthly metrics each month from beginning tenure. Train new employees on the role of being a sales specialist and what we do as a company to grow and exceed the customer expectations.
Doordash Driver
DoorDash - Virginia Beach, VA
March 2022 to Present
Organize and quality check orders at various pick up locations and deliver them to multiple locations throughout the Hampton Roads area.
Preventative Healthcare Advisor
Lifeline Screening - Cleveland, OH
June 2020 to May 2022
Provided service and recommendations to customers seeking preventative health services based on their health history and risk factors. Scheduled appointments, sold additional services, and processed payments all while providing excellent customer care and service. Exceeded goals and metrics each month earning bonus and cross training in 3 departments. Sales & Patient Experience Advocate
Stericycle Communications Solutions - North Richland Hills, TX January 2018 to June 2020
• Receive Inbound calls from patients ranging from doctor referral requests, class enrollments, complaints and information collection and verification from over 700 hospitals and physician offices in the US including UCLA, Cleveland Clinic and Texas Oncology.
• Follow up on client requests and protocols, provide feedback and develop solutions to opportunities in operations and systems
Certified Server Trainer/Coordinator
Abuelo's - Food Concepts International - Chesapeake, VA January 2017 to January 2018
• Educated all new server/kitchen and bar employees on menu updates and procedural changes.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Call Center Representative/ Collections
MBNA Marketing Systems - Beachwood, OH
September 1998 to February 2005
• Contributed to company achieving and holding industry-leading customer service ratings.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
Education
Associate in Spanish Language And Literature/English Education University of Toledo - Toledo, OH
Skills
• Pricing structures (10+ years)
• Budgeting (10+ years)
• Branding (5 years)
• Customer assistance (10+ years)
• Records administration (5 years)
• Performance tracking and evaluations (5 years)
• Educational support (10+ years)
• Database entry (6 years)
• Training and development (10+ years)
• Payment collection and processing (10+ years)
• Order processing (6 years)
• Appointment setting (6 years)
• Billing and Invoicing (10+ years)
• Creative problem solving (10+ years)
• Multi-line phone talent (10+ years)
• Customer Service (10+ years)
• QM
• Microsoft Office (10+ years)
• Business Development (10+ years)
• Customer Relationship Management (10+ years)
• Office Management (5 years)
• Restaurant Management (10+ years)
• Recruiting (10+ years)
• Operations Management (5 years)
• Culinary Experience (10+ years)
• Relationship Management (8 years)
• Management
• English
• Project Management
• Process Improvement
• Salesforce (10+ years)
• Marketing
• Account Management (10+ years)
• Office experience
• Presentation Skills (10+ years)
• CRM Software
• Sales (10+ years)
• Product Development (8 years)
• Strategic Planning
• Communication skills
• Inside sales (10+ years)
• Outside Sales
• Profit & Loss
• Program Development
• Negotiation
• Business Analysis (10+ years)
• Time management
• Computer skills
• Software troubleshooting
• Documentation review
• Medical terminology
• Serving
• Training & development
• Customer service
• Supervising experience
• Inside sales
• Outside sales
• Sales
• Marketing
• Documentation review
• Document management systems
• Property management
• Budgeting
• Presentation skills
• Leadership
• Customer relationship management
• Branding
• Pricing
• Recruiting
• Office management
• Clerical experience
• Project management
• Relationship management
• CRM software
• Salesforce
• E-commerce
• Product development
• Order management system
• Typing
• Front desk
• Account management
• DocuSign
• Data collection
• Operations management
• Vital signs
Certifications and Licenses
Driver's License
CPR Certification
August 2023 to August 2033
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