Customer Service Call Center
Resume:
Kimberly Lynch
Claims Examiner - ETeam/Lincoln Financial Group
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Claims Examiner
ETeam/Lincoln Financial Group
2018 to Present
Position consisted of Research spreadsheets and other documents submitted for Long Term Care and Annuity claims, prepare tax documents, and assist with indexing and return mail on insured and beneficiaries and data entry and date collections
Customer Service Support Rep
LabCorp Corporation of America
2015 to 2018
Position consisted of receiving inbound calls in a call center environment and assisting customers and Dr.'s Offices with medical claims, coverage, results, testing information, and account information. Serves as a liaison between LabCorp branches or regional laboratories and its customers in response to inquiries and problems. Researches, troubleshoots and resolves customer problems. Performs a wide variety of administrative/clerical duties. Skills: Office Experience, Medical Office Experience, Medical Records Member Support Specialist
SpectraForce Technologies/Blue Cross and Blue Shield of NC 2014 to 2015
Assisted Membership Operations in Small Group, Individual Group, and Large Group. Research spreadsheets and other applications for customer information, along with any other office duties required.
Inspector Packer
Dart Container - Randleman, NC
2012 to 2014
As an inspector/packer I was required to inspect product for quality assurance, help start up machines, package product, stack boxes for pickup, use of a hand forklift, and cleanup duty. Medical Assistant
Triad Internal Medicine Associates - Greensboro, NC 2011 to 2011
My position required patient intake/care, retrieving vital signs, venipunctures, Rx refills, administered injections, appointment scheduling, UA dipstick/microbiological Analysis, specimen preparation, and medical coding and billing.
Customer Service Rep
Manpower Temporary Services - Winston-Salem, NC
2008 to 2008
My position consisted of receiving inbound calls in a call center environment and assisting customers and Dr.'s Offices with medical claims and coverage. Customer Service Rep
Infonxx
2007 to 2007
My position included receiving inbound 411 calls and assisting customers with information need.
(residential and business listings)
Collections Rep
Allied Interstate - Greensboro, NC
2007 to 2007
My position consisted of placing outbound collection calls on past due charged off accounts. My position also required me to set satisfactory payment arrangements, and negotiating settlement agreements. Assistant Secretary
Twin Drywall - Littleton, NC
June 2004 to June 2006
My position consisted of calling past due accounts, performing data entry duties, operating a switchboard, maintaining the operations of a business office, and providing payroll assistance. Collection Rep
Citi Cards - Greensboro, NC
2006 to 2006
My position consisted of making outbound collection calls on past due credit card accounts, setting arrangements, processing payments, negotiating settlements, and providing customer service in a fast paced environment.
Education
BA in Business Administration
ECPI University Online - Virginia Beach, VA
2015 to 2017
AAS Health Science in Medical Assisting
ECPI University - Greensboro, NC
2009 to 2011
Information Systems
Halifax Community College - Weldon, NC
1997 to 1999
High School Diploma
Northwest Halifax High School - Littleton, NC
1991 to 1995
Skills
• microsoft office, call center, customer service (8 years)
• Call Center
• Customer Care
• Customer Service
• Customer Support
• CSR
• Benefits Administration (2 years)
• Medical Office Experience
• Medical Coding
• Multi-line Phone Systems
• Experience Administering Injections
• Medical Billing
• EMR Systems
• Human Resources
• CPT Coding
• Medical Records
• Administrative Experience
• Microsoft Excel
• Sales
• Time management
• Microsoft Office
• Communication skills
• Computer skills
• English
• Fraud
• Computer literacy
Contact this candidate