Business Systems Customer Service
Resume:
Michael T. Brotten
*********@*****.***
SUMMARY
Dependable peak performing professional with 30 years of successful experience in positions of increasing responsibility. Creative and result oriented, purposeful individual who operates in a personable and professional manner.
PROFESSIONAL EXPERIENCE
CEO / President of Infinity Artists Group, LLP. 2010 – Present
Responsible for budgeted financial goals and objectives related to artist management, contracts, client services, operations, product development and production, business systems evaluations, and sales and marketing of artists management services.
Organizational development to include development of Artists, venues, and customer service to our clients.
Develop and manage revenue, growth, productivity, and profitability of contracts.
Management of Artists performance and sponsorship contracts both nationally and internationally.
Self Employed Business Consultant 2009 – 2010
Guide organizations in improving their performance, primarily through the analysis of existing business systems and user requirements to facilitate the development of improved business operations and strategies.
Provide organizational change management assistance through employee interviews and business analysis.
Assist the customer by creating and following a structured, strategic plan to achieve agreed upon goals.
Technology implementation services include scheduled deployments, user profile migrations and data management/governance best practices.
Business Strategy development and operational improvement services.
President CINCINNATUS, Inc. 2008 - 2009
Managed and expanded revenue, growth, productivity, and profit of contracts. Accountable for the contribution of the contract to CINCINNATUS’ financial and business performance.
Expanded the range of services CINCINNATUS, Inc. offered to its customers. Increased the depth and breadth of CINCINNATUS’ service offerings employed in the customer's functional operation.
Assured continuous and successful administration of customer satisfaction through site visits and daily communication.
Presided over budgeted financial goals and objectives related to operations, product engineering, sales, and marketing of Information Technology services.
Oversaw and evaluated operations, engineering, sales, and marketing of technical personnel.
Participated in development and delivery of marketing sales plans.
Advised on all documented business, contract reviews, sales, and marketing performance across the division.
Western Regional Manager - Enterprise Field Delivery – Dell, Inc. 2006 – 2007
Managed Dell’s Enterprise Storage Service Delivery in 11 Western States, inclusive of Hawaii and Alaska.
Accountable for profit and loss viability for Dell Inc. Western Region Enterprise Field Delivery with revenues of 260 million dollars per fiscal year.
Assured continuous and successful administration of personnel satisfaction for a staff of 25+ Senior Engineers.
Western Regional point of contact to Dell’s customers and regional business segments for Field Service Delivery and issue resolution in the Enterprise Storage Area Network marketplace.
Participated in the Global Enterprise Task Force Strategic Planning: develop, implement and drive business-planning initiatives for global consistency in a rapid growth sector.
Participated in Dell’s Enterprise Field Delivery’s Winning Culture and Remote and Alternative Work Site Committees.
Vice President of Information Technologies - SYS Technologies 2004 - 2006
Vice President of Information Technologies for the Enterprise Solutions Division, Oxnard, CA.
Responsible for budgeted financial goals and objectives related to operations, data management, product engineering, and business systems evaluations, sales and marketing of Information Technology services.
Oversaw and evaluated operations, engineering, sales, marketing, and scheduling of technical personnel.
Documented unit business, contract reviews, sales, and marketing performance to senior management.
Account Manager - Electronic Data Systems (EDS) 2002 - 2004
Planned and directed contract value delivery for EDS’ customer’s sites: Naval Air Station Lemoore, Naval Amphibious Base Coronado, NAF El Centro, NOLF Imperial Beach, NALF San Clemente Island, NWS Seal Beach, NWS Concord, and NSWC Corona Div.
Developed an achievable installation and delivery schedule to meet customers’ deployment schedules.
Established and sustained business relationships between EDS and the customer's management team. Lead the account team in identifying and delivering value to the customer through system and user evaluations.
Managed revenue, growth, productivity, and profit of the contract. Accountable for the contribution of the contract to EDS' financial and business performance metrics.
Expanded the range of services EDS offers to the customer, increasing the depth and breadth of EDS’ service offerings employed in the customer's functional operation.
Advised the customer on contract's technology strategy inclusive of architecture, integration, selection, and operation with the goal of improving the success of the customer's business operation.
Advanced Project Manager - Electronic Data Systems (EDS) 2000 - 2002
Evaluated customer system and end user requirements and translated into operational plans.
Monitored and reviewed costs, staffing requirements, operational budgets, and schedules for project teams.
Analyzed effects of projects upon various operating and support areas, such as information processing/data centers, assembly, and manufacturing to determine the most practical and cost-effective method to obtain the required resources.
Provided guidance to project teams and management in directing development of new applications, formulating contingency plans, schedule revisions, manpower adjustments, fund allocations, and work requirements.
Provided guidance in strategic systems planning to project team and customer's team.
Prepared incoming management resources for transition from implementation stage to business operating stage.
Coordinated and supported the development, enhancement, and maintenance of products and services applicable to multiple lines of a customer's business using Information Technology best practices.
Lead, planned, scheduled, and controlled complex projects and activities with customers, support groups, and vendors on concurrent projects.
Applied extensive knowledge of the customer’s business and industry to develop project specifications.
Site survey team member for EDS, Raytheon, and MCI WorldCom NMCI (Navy Marine Corps Intranet) Strike Force Team.
Daily tasking of EDS’ fifteen (15) Integrated Shipboard Networked Systems (ISNS) East and West Coast Engineers.
Ships check coordinator for EDS in support of PMW158-2 Space and Naval Warfare Command (SPAWAR).
Coordination for EDS supported (PMW158-2 (SPAWAR)) CASREP and light off support for 40+ ships for US Navy Pacific Fleet (PACFLT).
West Coast Lead for Forward Integration Facility - Electronic Data Systems (EDS) 1999 -2000
Performed validations and verification of Information Systems prior to their delivery to the fleet for installation.
Determined viability of installation schedules for all participants and ensured compliance with Navy directives for deployment readiness.
Ensured compatibility for all Information Systems (ADNS, SCI, ISNS, and Submarine LAN Networks) throughout installation and deployment life cycles.
Reviewed life cycle maintenance and logistical support for all Informational Systems deployed to the fleet.
Responsible for all US Navy Information System ship configurations and file management for Fiscal Years 1999, and 2000.
Managed and oversaw quality control of 42 ship configurations.
Conducted ship personnel orientation for 36 ship's LAN Administrators.
EDUCATION & TRAINING
Science/Information Systems Management: University of Phoenix -San Diego, CA. 2000
Psychology: Colorado State University: Fort Collins, Co. -September 1983 -1985
Xylan Switch Expert (Configuration/Administration): Xylan – Acatel Training Facility Calabasas, Ca. -1999
Windows NT 4.0 Administration/Proxy Server 2.0/Exchange 5.5: Vortex - San Diego, CA. –1998
Windows NT 4.0 Support (Core Technologies): San Diego, CA. – February 1998
RM21 “C” School: SNAP III System Administrator/Unix Mainframes: U.S. Navy - San Diego, CA -1996
RM21 “A” School: U.S. Navy - San Diego, CA. -March 1995
Clearance
Top Secrete SSBI was obtained from EDS and maintained throughout employment with Dell.
Status – Inactive
References
Available upon request
Contact this candidate