Customer Service Administrative Assistant

Erin C. Smethurst

510-***-**** / *.********@*********.***

Objective

Seeking to obtain an administrative position where I am able to utilize my skills and work experience to become a strong company asset. Highly dependable, trustworthy and driven. Skills Profile

• Excellent customer service and communication skills

• Advanced detailed and effective organizational skills

• Self-motivated team member with the ability to work autonomously

• Proficient in the Microsoft Word, Excel, Office Suite, Google Docs, ADP, Studio Director & Canva

• Precise keyboarding, editing, and use of grammar and proofreading skills Professional Experience

2021 - 2023 Ray of Light Performing Arts, Inc. – Hayward, Ca. Executive Administrative Assistant

• Provided administrative support to the studio Owner/Director

• Conducted Payroll

• Handled all student enrollment, registration, online tuition auto- payments, and inquiries

• Coordinated and set online class schedules

• Created all event announcements, flyers, production packets, programs, ticket link pages, etc.

• Created merchandise designs and handled orders

• Created invoices for vendors

2004 - 2012East Bay BMW & MINI – Pleasanton, Ca.

Service Advisor/Sales Administrator/Service Coordinator/Cashier/Receptionist

• Advanced secretarial skills

• Provided excellent customer service

• Provided daily support to Service Director and General Sales Managers

• Gathered, compiled, organized weekly payroll using Excel for 100+ employees

• Maintained various department reports

• Managed office supply orders

• Scheduled complex service and sales appointments

• Maintained and updated records, filing systems and databases

• Reconciled new and used car inventory

• Electronically filed and reported the sale of all vehicles and customer information to BMW North America

• Compiled data for a complete service history of vehicles

• Filed and organized open invoiced repair orders and counter tickets Education

2019 - 2021 Foothill College – Los Altos, Ca.

• Associate of Arts: Anthropology, Communication Studies, and General Studies

• Certificates of Proficiency: Physical Anthropology, Medical Anthropology, and Communication Studies

• Maintained 3.82 GPA, High Honors, and Dean’s list for full duration of enrollment

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