Office Manager Customer Service

DAVID LILKAS

*******@***.*** 678-***-**** Locust Grove, Georgia 30248

Summary

I am seeking an opportunity to become a member of your team where I can use my Management, Team Building and Customer focus skills. I am available immediately to work remotely in a full time or part time position. I am an accomplished owner/manager offering 40 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.

Skills

Labor Relations

KPI Management

Marketing Tactics

Process Improvements

Sales Tracking

Hiring and Onboarding

Customer Service Management

Supplier Monitoring

Team Leadership

Focus and Follow-Through

Employee Motivation

Performance Evaluation and Monitoring

Financial Statement Review

Records Organization and Management

Mathematical Calculation and Reasoning

Staff Development

Decision Making

Budget Control

Finance and Accounting Oversight

Policy Development and Enforcement

Goal Setting

Business Leadership

Experience

Brickyard Automotive Repair and Service Locust Grove, GA

Owner / Manager

06/2015 - 04/2023

Strong Store Operations, Team Building and Customer Focus with Emphasis on and delivering strong results in all areas of P+L Management, Automotive and Truck Maintenance, Repair and State Emissions

I built this business from the ground up, including the building.

Hired a great Team with Great Customer Focus and Care

I Had over Six Thousand active customers with excellent customer reviews

I took the business from zero to 1.5 million in sales.

Sold the business, with a Strong Team in place and the shop is doing very well.

Promoted business on social media platforms to maximize brand identity and generate revenue.

Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

Devised business and marketing plans and prepared monthly financial reports.

Lowes Home Improvement Warehouse York, Poughkeepsie, New, New York

Retail Store Manager

07/2007 - 03/2015

Responsible for total Store operations at the time of employment at three store locations during my career with Lowe's, Ticonderoga, NY, Poughkeepsie, NY and Griffin, Georgia

Implemented team building processes, ensured customer satisfaction, drove sales, controlled shrinkage, and increased profits

Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.

Mentored employees in management of complicated sales, complex issues and difficult customers

Prevented store losses using awareness and attention to detail to detect gaps for corrective action.

K-Mart Department Stores Poughkeepsie, New York

Store Manager

12/2006 - 07/2007

Hired to manage a troubled store.

In just 8 months, I re-staffed, re-merchandised, and set new standards and goals for the store, increasing sales revenue by 7% and returning store to profitability while reducing store shrinkage.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

FYE RETAIL STORES Albany, New York

District Manager

01/1996 – 12/2006

For 16 years, I managed and drove sales and profit initiatives to successfully exceed projected revenues throughout my 20-store, $40+ million sales volume district.

While managing my district, I was also Regional Manager for two years for 120 stores.

CONTRIBUTIONS & PROCESS DEVELOPMENT: As District Manager of 20 stores, awarded bonuses for exceeding profit goals by 20% over plan, achieving superior Loss Prevention results, and for best personnel development.

Named “Rookie of the Year” and achieved “Exceptional” performance first year as District Manager

Groomed 60 associates for positions in store/district management and in the corporate office by providing extensive training and guidance to effectively produce results in a competitive, sales-driven environment.

Achieved “District Manager of the Year” for three consecutive years.

Successfully managed a 120-store region during the absence of the regional manager, while still operating my 20-store district

Planned and implemented management, administrative, and accounting operations for the region.

Awarded “Regional Manager of the Year” for 1996

Mentored team members by demonstrating best practices for sales and customer service.

Education and Training

Maple Hill High School Castleton, NY

High School Diploma

Accomplishments

06/1971

Accomplishments

Consistently maintained high customer satisfaction ratings

Created highly effective new program that significantly impacted efficiency and improved operations.

Recognized as Employee of the Year for outstanding performance and team contributions.

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