Human Resources Manager

Luzinda Arvizu

Phoenix, AZ ***** 602-***-**** ***************@*****.***

Detail-oriented Accountant with 10+ years effectively maintaining accurate accounting information for large-scale financial organizations. History working as part of financial team to manage diverse financial functions, tax management and reporting. Works closely with executive management on complex mergers and acquisitions and divestitures. I'm also a highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in construction, manufacturing and distribution industry compliance. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional Experience

Godoy's Carpentry (Construction) December 2019 - Present Controller /Business HR Manager

Motivated employees through special events, incentive programs, and constructive feedback. Guided leaders and employees on company policies, programs, benefits and salary administration. Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.

Implemented performance reviews and motivational strategies to elevate HR team results. Maintained human resources regulatory compliance with local, state and federal laws. Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.

Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts. Responded to employee questions and requests for information in timely and knowledgeable fashion.

Coordinated resolution of payroll discrepancies.

Prepared and submitted payroll taxes and reports to regulatory agencies. Reconciled bank and payroll records routinely to verify accuracy. Arizona Natural Resources Inc. (Manufacturing) August 2017 - November 2019 Assistant Controller / Human Resource Specialist

Oversaw accounts payable and receivable operations for Skin and Beauty Manufacturer with over

$1 million in monthly expenses

Enhanced financial reporting by implementing efficient processes and streamlining internal controls.

Followed up with delinquent accounts to obtain funds and reduce aging balances Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills

Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies

Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement Kept physical files and digitized records organized for easy updating and retrieval by authorized team members

Maintained accurate, current and compliant financial records by monitoring and addressing variances

Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing

Reconciled accounts and resolved both internal variances and discrepancies in external documentation

Compiled monthly journal entries into general ledger system M i i d h fl b i i b k b l d h i

Maintained cash flow by monitoring bank balances and cash requirements Collaborated with purchasing department to reconcile vendor invoices and facilitate payments Prepared monthly reports, including payment and account reconciliations and financial statements Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time

Directed and controlled various benefit programs, including 401K, medical, dental and vision packages

Monitored and handled all employee claims, including performance-based and harassment incidents

Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents

Tracked approved and unapproved invoicing to produce critical month-end metrics Managed and responded to all correspondence and inquiries from customers and vendors Managed complex finance projects under direction of senior management to meet deadlines and budget limitations

Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software

Assisted in the preparation of accurate financial statements, supporting company growth and decision making.

Ackerstone Industries (Manufacturing) May 2015 - August 2017 Bookkeeper/Regional Purchasing Manager

Prepared purchase order, solicited proposals and suggested course of action for procurement of requisitions for materials and services

Reviewed, entered and maintained manual and computerized records of purchase requisitions Prepared incoming checks and bank deposits

Handled account transactions and reconciliation tasks Responsible for daily, weekly and monthly account activities including timely and accurate accounts payable, accounts receivable, cash receipts and disbursements Accountable for preparation and delivery of month/year-end closings and financial reporting activities to corporate accountant

Communicated all information requested via email and phone to customers and vendors Compiled and maintained all records

Copied, faxed, scanned and filed documents as needed Writing up sales orders and submitting to customer for approval using Great Planes Invoicing, collecting payments from customer

Performed monthly reconciliation of open purchasing orders Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

Recipient of multiple positive reviews acknowledging dedication to excellent customer service Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Routinely answered customer questions regarding merchandise and pricing Contacted customer to follow up on purchases and ready dates for material Enhanced cash flow management through timely invoicing and collection of outstanding receivables.

Assisted with budget preparation and monitoring, contributing to better expense control. Forzastone, LLC (Construction) March 2014 - March 2015 Accounting Assistant /Customer Service Representative Streamlined accounting processes by implementing efficient organizational systems and procedures.

Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.

R d d i ili i h h i l i d il d h h

Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.

Compiled and maintained all records

Copied, faxed, scanned and filed documents as needed Writing up sales orders and submitting to customer for approval using QuickBooks Invoicing, collecting payments from customer and providing information requested Set up and activated customer accounts

Created and implemented process improvements to reduce workloads and bolster callback efficiency

Evaluated customer account information to assess current issues and determine potential solutions Delivered high level of service and support to each customer, paving way for future business opportunities

Documented conversations with customers to track requests, problems and solutions Escalated customer concerns, store issues and inventory requirements to supervisors Worked with managers to develop service improvement initiatives Reviewed account and service histories to identify trends and issues Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations Informed customers about billing procedures, processed payments and provided payment option setup assistance

Maintained revenue streams by exhausting every option before offering refunds Collected customer feedback and recommended procedural or product changes to enhance future service delivery

Godoy's Carpentry (Construction) November 2008 - March 2014 Bookkeeper / HR Specialist

Compiled and maintained all records

Handled day-to-day accounting processes to drive financial accuracy. Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.

Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Responsible for collecting payments from customer and providing information requested Copied faxed and filed documents needed for contract Analyzed financial data to assist in budget creation and forecasting. Implemented new accounting processes to decrease spending and work flow downtime. Reconciled and corrected issues with financial records. Presented audit findings to accounting manager after reviewing results and paperwork. Completed payroll for employees and maintained detailed records of procedures. Recorded deposits, reconciled monthly bank accounts and tracked expenses. Gathered, evaluated and summarized account data in detailed financial reports. Inspected account books and recorded transactions. Collected and entered hours and information for employees Payroll processing, printing and distributing employee's checks Invoicing and Accounts Payable

Managed phone calls from clients when owner was unavailable and provided informative answers to questions

Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence Created PowerPoint presentations used for business development Maintained attendance records, taking note of staff vacation time, sick days and personal days Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers

O i d f d i l f i l d i k

Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs Processed financial documents including contracts, expense reports and invoices Created and maintained spreadsheets and developed administrative and logistical reports Conducted thorough research using various media sources to obtain relevant data for staff requirements

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations

Collected, calculated and reported on expenditure and statistical data to inform senior management Debt Free Corp. (Debt Consolidator) January 2003 - February 2005 Document Control Specialist

Compiled and maintained all records

Coordinated with customer service, finance and sales departments using electronic data systems to request and monitor sensitive documents

Maintained the retention status for the storage, retention and destruction of company records; and acted upon processing filing and storing

Managed to retrieve appropriate documents as desired by departments Filled out and stored transmittal logs for permanent records Set up documents for individual projects based on specifications Kept electronic content legal, secure and accessible for relevant internal and external parties Uploaded documents to control sites, tracked transmittal's and coordinated revisions Converted documents for specific personnel or project needs Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes

Scanned and cleaned up documents

Verified accuracy and integrity of supplied data against established standards Set up, optimized and enforced consistent document management policies Created and edited documents, mail merges and graphics using diverse programs Organized, cleaned and maintained document control room to facilitate efficient document processing

Identified process gaps, determined solutions and implemented updates to drive efficiency improvements

Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities

Identified department and user document management requirements by conducting in-depth needs assessments

Education

Associates Degree in Acounting / Finance May 2010 Cochise College, Douglas, Az

Key Skills

AP/AR Invoicing

Payroll Processing

Time Management

Data management

Talent management

Conflict management

Staff education and training

Relationship Building

BIli l

BIlingual

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