Customer Service Office Administration

Armond R. Barrett

*****************@*****.***

https://www.linkedin.com/in/armond-barrett-422860277/

Proven leadership history and employment in customer billing; order tracking, ticket creation,

Telecommunications set up/sales, customer service, break-fix, troubleshooting methods, collections, staff supervision, computer operations, and office administration. Self-starter with competent communication, leadership, and interpersonal skills.

TECHNICAL SKILL SUMMARY

Operating systems experience with Windows 7, XP, 8, and 10. Applications / Software Include

Microsoft Office, Microsoft Word, Excel, and PowerPoint. SAP, CRM, Product Launch, Fiber Cable

Telecommunications, OEM Wifi. Software install/uninstall, driver installation, and software

update experience.

Computer Hardware that includes Compaq desktop workstations and servers, Dell Optiplex

series workstation and servers, Retail POS Terminals (Point of Sales), Ingenico/Verifone credit

card machines, Kube II and Q3 receipt printers, Dell desktop workstations and servers, Xerox

Phaser 6022, Dell C26600DN Printer, Cisco Routers.

CORE COMPETENCIES

* B2B Collections

* Export AR Aging Reports

* Short Payments and Deductions

* Month-End Close Process

* Account Reconciliations

* AR Reconciliations

* Bank Reconciliations

* Journal Entries

* Revenue Reporting

* Accrue and Defer Revenue

* Credit and Debit Memos

* Processing Refunds

* Resolve Payment and Billing Discrepancies

* Cash Applications

* Reconcile GL Accounts

* Skip Tracing

* Establishing Credit Limits

* Credit Analysis Authorize

WORK EXPERIENCE

Rem X/ Archway, GA 09/2019- Present

Account Receivable Manager

Work remotely and support people/processes virtually.

Laptop setup support.

Systems access support.

Ability to conduct technical training virtually to a group of non-technical users.

Ability to manage the logistics of people.

Ongoing tech support level 1

Call center systems

Enrollment systems

CRM

Ability to perform in high-stress environments.

Ability to prioritize requests based on needs/asks.

Ability to help explain technical items to non-technical people.

Managed 200 + portfolio accounts, reconciled AR accounts in SAP, managed AR deductions for detail and summary reports to ensure those entries were paid and cleared

Handled account and RMA reconciliations as well as month-end close

Assisted with billing and invoicing

Increased B2B partnerships by creating new business opportunities, networking, leads, and entering referrals into the company database for company growth and expansion

Conducts weekly meetings with internal divisions to overview KPI's and development

Excellent communication and listening skills, able to multi-task while efficiently managing priorities

Successfully gained over 400 new accounts by collaborating with local hospitals and community

leaders by building rapport, empathy, respect and trust into long-lasting partnerships

Utilizing CRM to improve business relationships and productivity

Implementing excellent communication, decision-making, organizational and time management skills

Created credit memos for customers and miscellaneous request

Resolved open transactions and escalated unresolved matters to Sales Agents

Communicated daily with customers on past-due balances

Noted accounts with detailed information for nonpayment

Lead a monthly discussion on B2B implementations, issues, and customer changes that affect most bottlers to promote collaboration and cohesion in the system.

Point of contact for questions and concerns about National Customers for Sales and Bottlers on all EDI Implementations. Lead the initiative to add all bottlers onto electronic invoicing.

Cricket Wireless 6/2018 - 9/2019

InSight Global

Technical Analysts

Job Tasks:

Trouble ticket triage, Inbound Trouble Calls of issues involving porting, VLR/HLR systems, and device malfunctions. Break-fix response. Maintaining prepaid wireless services on nationwide GSM, HSPA+, and LTE wireless networks.

Applications and operations support for 700+ Cricket Authorized Dealers and Corporate store locations. Supporting Windows-7 & amp; 10, POS Terminal functions,

Verifone and Ingenico Credit Card devices, Routers, WIFI, Receipt printers and Dell C2660DN

printer and Xerox 6022 devices. Along with uninstall / re-install application drivers and software,IP configuration via DHCP protocol.

Present People TV 09/09 – 6/2018

Producer/ Director:

On set-Off set director of TV shows and programming

Job Tasks:

Served as set director for full production crew

Ensure lighting and color correction is in place for production

Maintained all auto and camera settings for set production Selected highlights

Initiated and maintained contact with clients and product vendors.

Balanced revenue to overhead projections based on successful treatments and

Storyboards

RBS LYNK 03/2006- 09/2009

Technical Support Representative

Job Tasks:

Provided detailed assessments of MasterCard and Visa processing requirements

Programmed and maintained POS Hardware for outside sales organizations and credit

processing clients.

Compiled revenue reports of credit transactions for clients and outside sale

organizations

Maintained business relationship between large revenue accounts and product vendors

Accountable for account teams, fixed agencies, field technicians & foreign carriers

Initiated escalation paths for customer’s issues to ensure they are being worked to meet

Criteria

MCI Communications 12/2000- 03/2006

Atlanta, Georgia

Account Executive

Job Tasks:

Served as a business-to-business liaison for corporate customers, and implementation

specialists.

Ensured router and circuit connectivity on strict project timetable. Provided accurate

billing and additional products or services as needed by client.

Coordinated weekly internal and external meetings with staff and clients to review

project goals and profit analysis.

Confirmed product service delivery and implementation of support programs and

initiatives

Provided telecommunications hardware, products and services to international corporate

clients including and not limited to; (DSO, DSI, DS3): Private line DSL ISDN Frame

relay Broadband Solutions Remote LAN dial access

Initiated and maintained contact with clients and product vendors. Handled

escalations with Telco, I-LEC s and C-LEC s to ensure that Demarc’s, Cisco ISDN

and VPN implemented by project due dates

Sprint Communications 06/1999-12/2000

Atlanta, Georgia

Accounts Services Representative

Job Tasks:

Responsible for frontline technical support for data, switch and voice customers.

Served as info and billing resource for high volume corporate customers, account teams,

fixed agencies, field technicians & foreign carriers. Initiated escalation paths for

customer’s issues to ensure they are being worked to meet criteria.

Monitored customer account activity and collections on business and corporate accounts

Provide options for payment and re-connection of services for business and corporate

clients maintained copy of payment history and schedules for accounting accuracy

Education: 1990

Stillman College

Tuscaloosa, Alabama Communication

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