Senior sales associates

Tenzin Yangchen

Bedford, Massachusetts *****

978-***-**** *************@*****.***

EDUCATION

Boston University Boston, MA

Radiology: Dental Laboratory Technology

Middlesex Community College Bedford, MA

Dental Hygiene

PROFESSIONAL SUMMARY

Dynamic and results-oriented sales leader with a proven track record in driving revenue growth and fostering client relationships. Possesses strong adaptability and a keen ability to leverage marketing strategies to achieve business objectives. Seeking to transition skills from the dental industry into a rewarding career in tech sales.

CORE QUALIFICATIONS

Software: Salesforce CRM, Microsoft Office Suite, G-Suite, Google Sheets, Powerpoint Marketing Skills: SEO, E-Commerce Platforms (Shopify, BigCommerce, Squarespace, etc.), Email Marketing Platforms (MailChimp & Klaviyo), Social Media Ads (Facebook, Instagram, TikTok, Google), Content Creation (graphic design, video production, post production) Personal Attributes: Quick learner, detail-oriented, highly adaptable, self motivated Organized Certifications: Microsoft Office Course Certified Languages: Tri-lingual in English, Tibetan, and Hindi Adobe Software: Photoshop, Acrobat

RELATED EXPERIENCE

Smile Direct Club - Burlington, MA April 2017 - December 2023 Senior Sales Associate

• Developed and implemented sales procedures, contributing to a significant increase in client base and revenue generation.

• Executed effective marketing strategies, resulting in the acquisition of 2 million new customers.

• Consistently surpassed quarterly sales quotas, driving $108 million in annual revenue and earning recognition as the top performer in the sales department.

• Collaborated cross-functionally to optimize the sales process and enhance workflow efficiency.

• Conducted comprehensive sales training sessions for the entire team, focusing on effective strategies and tactics.

Tools Used: Salesforce, Microsoft Office Suite 365, Google Suite, Adobe Creative Suite Waltham Dental Center - Waltham, MA July 2015 - October 2021 Client Support Lead

• Enhanced client satisfaction through efficient and professional service delivery during procedures.

• Optimized appointment scheduling to maximize service capacity and ensure efficient time management.

• Educated clients on preventative care and collaborated with dentists to develop comprehensive treatment plans.

• Assisted in dental implant surgeries, ensuring smooth operations and patient comfort. Copley Dental Associates - Waltham, MA January 2014 - January 2015 Client Care Specialist

• Provided excellent customer service, ensuring client comfort and satisfaction during their visits.

• Managed client flow and maintained a professional environment, contributing to a positive customer experience.

• Assisted dentists during various procedures, ensuring seamless operations and patient well- being.

SOFT SKILLS

• Sales Mastery: Solution selling, active listening, and crafting compelling sales presentations.

• Customer Relationship Mastery: Building strong relationships, cultivating customer loyalty, and improving customer retention through personalized service.

• Digital Marketing Acumen: Leveraging digital platforms for brand promotion and audience engagement.

• Product and Market Knowledge: Deep understanding of product features, benefits, and market positioning.

• Emotional Intelligence: Understanding and responding to client needs, fostering trust, and securing business deals.

• Adaptability in Sales: Quick adaptation to changing market conditions and customer preferences.

• Results-Driven Management: Strategic planning and measurable outcomes in sales performance.

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