Call Center Customer Service

Aඇ ൾඅൺ Gඋൾൾඇ

Kennesaw, GA ***** 706-***-**** ******.*.*********@*****.***

Hardworking Customer Service Representative with 15 years of experience. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Insolvency resolution

Data entry

Investigative research

B2B and B2C sales

Sales closing

Strategy development

Time management ability

Customer retention abilities

Microsoft Excel proficiency

Computer expertise

Flexible schedule

Sales expertise

Call center experience

Problem-solving abilities

Recruiter (Seasonal), 12/2020 to 01/2021

CADC – Atlanta, GA

Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs. Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

Developed lists of qualified candidates for corporate hiring managers. Store Support/Sales (Call Center), 06/2018 to 04/2020 CarMax – Kennesaw, Ga

Influenced customers through the sales and vehicle appraisal processes, including documenting customer leads, and arranged vehicle transfers.

Made outbound calls to follow-up with customers in a timely manner and targeted time frames in order to keep customers engaged in the sales process and followed up on the customer needs and requests Reviewed web leads and customer emails and corresponded with customers through email channels. Processed credit applications by obtaining customers information and keying it into company systems. Tracked and documented metrics, and evaluated trends. Administrative Assistant, 01/2013 to 07/2018

Supreme Design Publishing – Atlanta, GA

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Customer Service/Enumerator, 02/2005 to 09/2012

Department Of Commerce – Marietta, GA

Oversaw a team of census enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures.

Responded to customer requests for products, services and company information. Walked door to door and collected demographic information. Requested participation in brief exit interviews to obtain feedback for use in development of procedural improvements.

Maintained records of work, including hours, houses visited, surveys completed and money spent. MBA: Psychology, Expected in 03/2023

Grand Canyon University - Phoenix, AZ

High School Diploma: 06/1999

Hoover High School - Des Moines, IA

Eൽඎർൺඍ ඈඇ

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