Data Entry Office Assistant

ALTHEA CLARKE

United States 347-***-**** ******.*****@*****.***

PROFESSIONAL SUMMARY

Experienced office assistant with over five years experience in customer service, optimizing workflows, resolving escalated issues, and delivering exceptional staff support in a dynamic office environment.

Knowledge & Skills Areas

•Microsoft Office

•Data entry

• Customer Experience

•Appointment scheduling

•Filing

•Resolutions

PROFESSIONAL EXPERIENCE

Web Developer, Freelance 03/18

Manage technical implementation of email marketing strategy for marketing team.

Develop responsive emails using HTML, CSS and Media Queries.

Integrate emails into various Email Service Provider platforms such as MailChimp and Salesforce.

Track project management using TaskRay.

Playtime LTD, Retail Sales Associate 12/06

●Perform daily transactions while upselling to meet daily revenue targets and increase average order value (AOV).

●Build a rapport with regular customers and maintain effective, professional relationships with store employees and vendors.

●Consult with leadership for assigned dining room station, opening side work, and closing side work daily duties.

●Follow all company standards regarding paperwork, time management, cash management and loss prevention, and revenue.

●Provides a safe working environment in accordance with OSHA standards and maintain a clean and organized accident-free work area.

●Take pride in every aspect of work duties and perform it with energy and enthusiasm to create an enjoyable environment for customers.

●Greet incoming customers entering the store and thank exiting customers for shopping with the company.

●Calmly manage and resolve customer situations during shopping and checkout, including disorderly customers, and make recommendations to customers.

●Audit customer receipts and items in cart to mitigate theft and unauthorized removal of store products that have not been scanned.

●Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership.

●Ensures cleanliness of store's interior, exterior, restrooms, and all common areas that customers occupy including Visual Merchandising.

●Supervises loading and off-loading of store deliveries and ensures access to entrances for personnel.

●Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers with accurate responses.

Volunteer Administrative Assistant, NYU Langone Health 07/2021

Data entry

Filing

Answering and redirecting calls.

EDUCATION

University of Trinidad & Tobago, Fashion & Design, Associate Degree 2011

Eldorado Senior Secondary, High School Diploma, Business

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