Customer service representative
Resume:
Shannon Penrod
Dover, DE *****
*********@*****.***
I have four years of food service experience. I have five years of customer service experience. I have four years of warehouse experience. I am interested in a job in which I can move up in and grow as well as I’m looking for job stability.
Authorized to work in the US for any employer
Work Experience
Cashier/Sales Associate
Dollar Tree-Dover, DE
May 2024 to Present
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Performed opening/closing duties including counting money in the register before/after shifts
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Fulfillment Associate
Amazon-Middletown, DE
June 2020 to May 2024
I have experience in many different departments. I’m doing something different almost every day. I can work in a fast paced environment, but I can also stay calm and that said fast-paced environment.
• Processed and fulfilled customer orders with a high level of accuracy and efficiency
• Utilized warehouse management system to track inventory levels, locate products, and update order statuses
• Performed quality checks on incoming and outgoing shipments to ensure product integrity
• Maintained a clean and organized work area, following safety protocols at all times
• Assisted in inventory counts and cycle counts to maintain accurate stock levels
• Ensured compliance with company policies and procedures regarding shipping/receiving operations
• Implemented barcode scanning system for improved tracking of returned items
• Maintained accurate records of returned merchandise including reasons for return Brand Associate
Old Navy-Dover, DE
November 2019 to June 2020
I’ve worked in many different shifts. I’m strongest working as a cashier which is where I process payments, give refunds, welcome our guests with a smile and inform them of our special deals, and I also make sure the front of the store looks neat and presentable for our customers. I also have worked taking care of stock. I organize the products for box to unwrapping to the hanger or display area where the products are properly placed.
• Maintained brand guidelines and standards throughout all marketing collateral to ensure consistency in visual identity
Counter Attendant
Dover Downs Hotel & Casino-Dover, DE
October 2017 to November 2019
I worked many different shifts from opening the shop to shutting it down at the end of the night. I do everything the everyday cafe has to offer and then some. I always make sure I am on time even if I’m made to stay later than schedules. I make sure to provide customers great customer service because I work at a casino. I try to make people feel better after losing money buy helping them pick out the perfect pastry that fits their preferences.
Crew Member
McDonald's-Dover, DE
November 2015 to October 2017
I mainly worked the drive thru area which is a fast paced environment that was constantly moving. While there was little down time I made sure I was fully stocked clean and neat. When ever I would bag the food not only did I work fast paced but I also made sure the bags were ready to go for when the food was sent out. I was in charge of making sure my French fries ice cream products and espresso based products were prepared in a timely manner to keep both the drive thru and front counter moving as smoothly as possible. At the end of the night I would clean the front lobby as well as the drink stations and fry station as well as making sure the opening shift had everything they would need for a easier start to their shift.
• Worked in a fast paced environment
• Handled customer care
• Greeted customers
• Operated the cash register
• Took phone calls
• Prepared food and drinks
• Prepped surfaces
• Relayed food and drink orders
• Restocked merchandise
• Made sure the store, food prep station, drink station, and back stock area was clean
• Maintained a positive relationship with coworkers
• Took out trash and recycling
• Provided friendly service
Education
High school or equivalent
Skills
• Food Production
• Food Safety
• Food Preparation
• Food Handling
• Kitchen Experience
• Packaging
• Food Service
• Warehouse Experience
• Cleaning Experience
• Time management
• Cash register
• Stocking
• Swimming
• Microsoft Word
• Data entry
• Retail sales
• Computer literacy
• Guest services
• Conflict management
• Public speaking
• Analysis skills
• Restaurant experience
• Hospitality
• Merchandising
• Baking
Certifications and Licenses
Driver's License
Assessments
Warehouse safety — Proficient
July 2024
Using safe practices in a warehouse setting
Full results: Proficient
Middle school classroom management — Proficient
May 2024
Minimizing classroom disruption and engaging students Full results: Proficient
Customer focus & orientation — Proficient
July 2024
Responding to customer situations with sensitivity Full results: Proficient
Working with MS Word documents — Proficient
May 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical receptionist skills — Proficient
September 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Sales fit — Proficient
May 2024
Measures the traits that are important for success in sales positions Full results: Proficient
Work motivation — Proficient
July 2024
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
May 2024
Responding to customer situations in a retail setting Full results: Proficient
Childcare skills — Proficient
May 2024
Tests early childhood education skills and the ability to build relationships with families Full results: Proficient
High school classroom management — Proficient
May 2024
Minimizing classroom disruption and engaging students Full results: Proficient
Sales skills — Proficient
May 2024
Influencing and negotiating with customers
Full results: Proficient
High school classroom management — Proficient
May 2024
Minimizing classroom disruption and engaging students Full results: Proficient
Basic computer skills — Proficient
June 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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