Administrative Assistant Customer Service
Resume:
DENISE W RILEY-HOMICK
**** ********* ***** ****#****
Grapevine, TX 76051
Cell: 469-***-****
Email: ************@****.***
SUMMARY
An Administrative Assistant experienced in business operations and special projects. Knowledgeable in problem resolution, communications, administrative support, purchasing, and expense reporting. Experienced in event planning, and arranging domestic and international travel. Customer focused with the understanding of the importance of building and maintaining a strong customer base.
* Strong organizational and communications skills
* Able to work independently
* Word and Excel knowledge
* Customer service experience
* Strong work ethic
* Results oriented
* Ability to work in a fast-paced environment
* Ability to adjust priorities to meet changing business needs
* Ability to work in a team environment
* Customer Focused - understand the importance of building and maintaining a customer base
WORK HISTORY
Jan 2013 Administrative Assistant III
To Texas Dept of Public Safety (Compliance & Enforcement) Regulatory Service Division
Jan 2015 350 W I30
Garland, TX 75143
Paul Smith 214-***-****
● Routinely maintained all related records
● Made daily deposits
● Reconciled regional regulated service provider records through comparison of signature cards, station
files, computerized records
● Processed case reports, voluntary statements, and summaries for Troopers, Auditors, and/or
investigators for use in criminal cases.
● Assisted auditors with the processing of applicants for regulated service provider certification schools.
● Maintained records, prepared monthly reports as necessary, created and edited correspondence
● Assisted field personnel with record verification
● Organized and maintained office files
● Received and responded to various telephone and walk-in inquiries
● Receive, distribute and sort incoming mail, prepare outgoing mail
● Calendar management
● Updated general and service related manuals
● Maintained time records
● Acting Receptionist/Switchboard operator
Nov 2012 Senior Administrative Assistant (Dept of Psychiatry)
To UT Southwestern Medical Center at Dallas (Southwest Temps)
Dec 2012 5320 Harry Hines Blvd, Dallas, TX 75390
Regina Jones 214-***-****
● Functioning as liaison with internal departments, including the use of online and paper documents as needed.
● Complete and coordinate complex projects and reports as assigned by a supervisor.
● Compose and/or type letters, memorandums, and other non-routine and moderately complex correspondence.
● Plan and coordinate projects, meetings, appointments, conferences, seminars, and workshops; arrangement of meeting facilities, hotel accommodations, transportation, refreshments, luncheons, banquets, and receptions.
● Prepare meeting agendas, accounts payable, travel, computer access for employees
● Answer phone, take messages and schedule patient appointments
April 2011 Senior Administrative Assistant
To UT Southwestern MSRDP Billing/Physician Collections
March 2012 6303 Forest Park Rd, Dallas, TX 75390
Cindy Woods, Mgr/ 214-***-****
● Coordinated all administrative functions and daily office activities. Management of calendars and arrange, organize and coordinate meetings for the staff, and scheduled interviews for perspective new hires.
● Order and maintain inventory of office supplies
● Plan and coordinate meetings, appointments, conferences, seminars, and workshops; arrangement of meeting facilities, hotel accommodations, transportation, refreshments, luncheons, banquets, and receptions. Submit requests for reimbursements.
● Provide support for all employees regarding password resets, system access, computer
set-up and updates. Maintain employee files and personnel records. Prepare monthly FLEA forms and reconcile discrepancies.
● Accept patient pays (walk-ins) and insurance payments (mailed) Prepare and submit deposit.
● Answer and direct phone inquiries, send and receive faxes, maintain office equipment.
Nov 2010 Senior Administrative Assistant
To UT Southwestern Medical Center at Dallas (Southwest Temps)
Mar 2011 5320 Harry Hines Blvd., Dallas, TX 75390
Regina Jones 214-***-****
● Functioned as liaison with internal departments, including the use of online and paper documents as needed.
● Completed and coordinated complex projects and reports as assigned by a supervisor.
● Composed and/or typed letters, memorandums, and other non-routine and moderately complex correspondence.
● Planned and coordinated projects, meetings, appointments, conferences, seminars, and workshops; arrangement of meeting facilities, hotel accommodations, transportation, refreshments, luncheons, banquets, and receptions.
July 2007 Senior Administrative Assistant
To UT Southwestern Medical Center at Dallas (Department of Neurology)
Jan 2010 5323 Harry Hines Blvd., Dallas, TX 75390
Sandra Davis 214-***-****
● Coordinate daily operations of the academic office and research labs for Dr Steven Vernino, Dr Olaf Stuve, Dr Todd Eagar and Dr Nancy Monson.
● Prepare and assist in the submission of grant applications, grant budgets, manuscripts, and book chapters ensuring proper formatting, grammar, and completeness.
● Functioned as liaison with other departments, including Human Resources, Telecommunications, Physical Plant, Purchasing, and Accounting; prepared on-line and paper documents as needed.
● Independently composed and/or typed letters, memorandums, and other non-routine and moderately complex correspondence.
● Maintained sub-ledgers and ledgers for various accounts, including reviewing expenditures and encumbrances, reconciling accounts, and ensuring appropriate use of funds.
● Planned and coordinated meetings, appointments, conferences, seminars and workshops; arranged for meeting facilities, hotel accommodations, transportation, refreshments, luncheons, banquets, and receptions.
● Managed finances for programs including determination of charge to sponsoring departments; established registration fees and processing vouchers related to the event.
● Transcribed dictation of medical and scientific terminology; ensuring correct formatting, grammar, punctuation, and spelling.
Jun 2005 Administrative Assistant
To Baylor Regional Medical Center at Grapevine
July 2007 1650 W. College Street, Grapevine, TX 76051
Barb Leigh 817-***-****
● Relieved the operating room charge nurse of a variety of administrative duties, which involved a thorough understanding of all day to day functions, programs, policies of the department and the organization.
● Maintained billing of all surgical procedures by accurately entering billing codes submitted by the nurses in each operating room. Reconciled patient accounts with the main billing office.
● Prepared the nursing staff on-call schedule.
● Order office supplies and assist in the ordering of lab work requested during the surgical procedure.
● Scheduled after hours surgical procedures.
Aug 2002 Telephone Operator
To Baylor Medical Center at Garland
Jun 2005 2300 Marie Curie Drive, Garland, TX 75042
Wanda Medina, 972-***-****
● Switchboard coverage and database updates.
● Answer all switchboard calls internal and external and route as appropriate while demonstrating proper telephone techniques and etiquette.
● Responsible for any emergency codes called and applied with established procedures.
● Communicate effectively with internal departments and staff.
● First contact to resolve customer service issues.
● Compilation and maintenance of personal information for data extraction.
● Responsible for all distribution of pagers to hospital personnel.
● Kept appropriate logs for update of new changes and call distribution.
EDUCATION
1971 Richfield High School
Waco, TX
High School Diploma
1997 UpReach Computer Training
Lewisville, TX
Certificates of Completion (Word, Excel, PowerPoint, Outlook)
2011 PeopleSoft: Travel, Procurement; Grants, EPIC
2012 Prove It Testing 80% or better on Customer Service, Telephone Etiquette, computer skills,
Microsoft Word, Excel, PowerPoint, and typing test of 60 WPM with one error.
SOFTWARE/SYSTEM SKILLS
Microsoft Office Suite, Outlook, Groupwise, OAS, EPIC, Access, Calendar, E-Pro, Travel, Grants, PeopleSoft
Contact this candidate