Director

Willie Mae Dolford

**** ******** ******* **., *********, NC 28216 • Mobile: 843-***-**** • Email: *********@*****.***

Objective

Highly motivated, knowledgeable, and results-driven professional, to secure a position with your company

as a Medical Support Assistant, other key role as a Manager, Supervisor, in Operations, Healthcare,

Human Services, or as applicable, utilizing my extensive skills, training, expertise, education, and experience

Summary of Qualifications

Over 2 years’ experience as a Director of Environmental Services in a a nursing home with over 100 beds,

guiding, directing, and supervising staff up to 11 employees comprised of 8 housekeepers, 2 laundry assistants,

and 1 floor technician, driving uncompromising highest cleanliness state compliance standards, expediency,

and safety, meeting and/or surpassing all corporate and resident expectations

Proficient in all aspects of staffing and workforce development, including interviewing, hiring, training, mentoring, delegating assignments, monitoring staff for quality, expediency, and safety, conducting performance evaluations with written reviews, implementing disciplinary measures, and terminations

Knowledgeable, familiar, and/or possesses practical applications in functioning in a liaison capacity between

administration, patients/customers, multiple clinical departments, interdisciplinary teams, and a range of stakeholders, to coordinate and schedule critical appointments for physicians, in-patient/out-patient services, providers, and others, to ensure appropriate utilization of benefits, and other resources, on behalf of the health

and wellness of the individual

Over 14 years’ experience teaching and or supporting faculty in preschool/daycare, as well as elementary

and middle school learning environments, up to 8th grade students, collaborating with colleagues and utilizing shared resources to develop innovative and effective instructional practices which support academic, social,

and emotional growth

Develops and implements teaching strategies and curriculums, including utilization of technology, improving students’ knowledge-base and facilitating their ascending into higher grades with a passion for learning

Experienced teaching up to 10 students per classroom in inclusive learning settings, including developing

and implementing lesson plans for small groups of students or one-on-one sessions, assessing various levels

of comprehension, and working as directed or necessary to fulfill course expectations, as well as IEP standards

Develops and implements curriculum-based daily lessons and modules designed to meet student needs, evaluating and assessing children’s development, implementing various research-based methodologies to enhance each student’s personalized learning experience

Recognized for tireless dedication by peers, parents, and students, forging productive strategic partnerships

with all involved in the teaching/learning process

Leverages technology to enhance productivity, Windows, SmartBoard Technology, MS Office, educational proprietary software, Internet research, and email

Works well independently and/or collaboratively in team environments

Professional Experience

05/14 – Pres. Teacher Assistant - Exceptional Children

Charlotte Mecklenburg School, Charlotte, NC

Assists in the instruction of individual EC students or groups of EC students in all curricular areas

as directed by the teacher and collects data to document individual student progress on IEP goals

Plans and works with the teacher in devising instructional strategies and operates and cares for equipment and materials for both classroom and individual students

Assists and monitors children during emergency drills, assemblies, play periods, field trips,

as well as other outings and functions in the capacity of a bus monitor identifying the special

needs required of EC students as indicated by the IEP team

Alerts the teacher to any issue as it arises or to provide pertinent information regarding

an individual student, participating in in-service training programs for professional training

and growth

Willie Mae Dolford Resume, Pg2

Teacher Assistant - Exceptional Children (cont.)

Reviews materials and portfolios, correcting papers, sharing supervisory duties, and administering testing as directed by the teacher and assists in updating bulletin boards and other learning/information centers

Assists with daily student attendance procedures, transitions, record-keeping, collecting money, ordering materials, and other duties as delegated by faculty

Provides physical assistance to students, as needed, including in conjunction with therapists

and teachers, and duties as related to occupational and physical therapy, class attendance,

but not limited to clothing, toileting (including disability resulting from accidents, catheterizations,

etc.), and additionally assists students with writing assignments under the direction of the teacher, assisting children by lifting and pushing wheelchairs into more advantageous positions

07/18 - Pres. Caregiver - Direct Care Professional

Heart Spring, Inc., Charlotte, NC

Teaches daily living skills for a 15 year-old mute client with learning and physical disabilities,

5 days per week, focusing on the client’s fine motor and cognitive skills, activities of daily living, money management, health and nutrition, range of motion, and improving social integration

Coordinates various outings in public venues, including shopping trips, restaurants, entertainment,

and more, guiding and directing the individual for appropriate behaviors, and personally modeling such behaviors for his emulation

Participates in regular meetings with an interdisciplinary team to discuss and review concerns or

issues regarding the client to address the ever-changing hierarchy of urgencies that need to be resolved through mutually agreed-upon strategies and/or treatments

Administers medications (certified) in a timely manner, maintaining detailed records, and submitting

relevant reports to upper management

09/13 - 12/18 Direct Support Specialist

Rescare, Charlotte, NC

Supervised up to 10 adults with various levels of physical and mental disabilities living in a group home setting, assisting and working with a management team to ensure that treatment plans were followed and safeguards were closely monitored

Provided guidance and direction for individuals for their daily care needs including personal hygiene, toileting, preparing meals and/or feeding, and taught/reinforced skills required for appropriate

activities of daily living, and ensuring that individual bedrooms were neat and organized

Administered medications per individual care plans and according to physicians’ prescriptions

in a timely manner

Functioned as liaison between the individual, family members, and various agencies’ personnel

to discuss progress, resolve behavioral issues, and determine priorities for residents, identifying

and often securing resource/services needs

Assisted individuals for transportation to adult Day Hab programs

Maintained accurate documentation/records of services provided and prepared/submitted daily reports to upper management based upon individuals activities/incidents

12/11 - 03/13 Human Services Assistant - A

South Carolina Department of Disabilities & Special Needs, Florence, SC

Oversaw all daily activities of a group of residents with various physical and/or mental disabilities

in an institutional setting, ensuring safety, hygiene, and wellness, as well as proper housekeeping protocols and procedures

Ensured compliance to residents’ rights, especially for the Domiciliary Home Resident’s Bill of Rights, and followed up to resolve corrections towards restoring such rights to individuals

as warranted

Maintained individuals’ care plans per their physicians’ instructions and prescriptions

Trained new employees for strict adherence to department SOP (policies and procedures),

including keeping highly detailed records, and preparing reports for management regarding

all visits with clients to record activities, pertinent information regarding their conditions,

any incidents, and more

Willie Mae Dolford Resume, Pg3

07/19 - 08/20 Lead Teacher / Trainee Administration

Cadence Education, Charlotte, NC

Created and implemented lesson plans in accordance with the pre-school’s set curriculum,

teaching groups of up to 14 children, ages 3 to 4 years’ old, with an undetermined number

of individuals with special needs

Measured children’s learning progress utilizing various standards and milestones and conducted

assessments/evaluations to ensure comprehension of lesson plans, maintaining a mindful balance

between play and learning

Taught in classroom/group settings as well as one-on-one instruction, determining the best

modality for each student

Skilled in collaborative teaching with a persuasive style, conversing and consulting with parents, colleagues, and administration, including in productive Parent-Teacher conferences

Recognized for tireless dedication by peers, parents, and students, forging productive partnerships

to optimize the learning process

Recognized and commended for adopting a student-centric focus teaching style, understanding

the needs of the student, building bridges culturally and linguistically, establishing and maintaining

an open-door policy to facilitate a comfortable environment to nurture the learning process

Education, Training & Achievements

Level II Administrator Equivalency Status, 2019 and Current

North Carolina Department of Health and Human Services, Raleigh, NC

CPR/ FirstAid / AED Certification, April 2019 and Current

American Heart Association, Charlotte, NC

Master of Business Administration, 2018

Concentration in Management

Strayer University (online), Columbia, SC

Bachelor of Arts in General Studies, 2014

Limestone College (online), Gatlin, SC

Associate of Arts in General Studies, 2011

Williamsburg Technical College, Kingstree, SC

Education, Training & Achievements (cont.)

Associate of Applied Science in Nursing, 2010

Williamsburg Technical College, Kingstree, SC

South Carolina CDL-B Driver’s License, 2010 and Current

Department of Motor Vehicles, Columbia, SC

Corrections Officer Certification, 2007

Columbia Police Academy, Columbia, SC

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