Customer Service Data Entry

TIFFANY COONS

**** * ******** ***, #** Kokomo, IN 46901 765-***-**** **********************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional, able to assess and evaluate needs, coordinate plans, and work in a customer service capacity to provide additional administrative and clerical support. Great self-starter that is very motivated with work at home experience. Possesses communication skills necessary to build relationships with community resources that offer services for diverse and vulnerable populations.

Academic Honors Recognition / Dean’s List / Honor Roll.

Follows policies, procedures, and guidelines to ensure consistent quality.

Team player who works collaboratively and cooperatively to promote quality customer service.

Well-organized, manages time and priorities in multi-task environments.

Microsoft Office Applications (Word, Excel, PowerPoint, and Outlook)

Typing speed- 96 WPM.

Experience working with multi-level security formats.

Great verbal and written communication skills

SUMMARY OF QUALIFICATIONS

Health and Human Services Medical Billing Medical Office

Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations

Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods

Community Resources Program Planning Interview Techniques

Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers

Third Party Payers Patient Registration Introduction to CPT & ICD-9 Coding Medical Terminology

Medical Records Management HIPAA Compliance

EDUCATION

Ultimate Medical Academy

Associate of Science Degree – Health and Human Services, 2020

Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2018

WORK EXPERIENCE

Stay-at-Home Parent – Graceville, FL 05/2005-Ongoing

Homemaker

Ensure household duties are completed in a timely manner.

Develop, manage, and maintain a budget effectively.

Coordinate medical care, meals, and social activities.

CiviGenics – Homestead, FL 05/2004 – 04/2005

Data Entry Operator

Performed data entry and maintenance of prison data system.

Recorded inmate assignments and housing moves, developed and submitted reports, and prepared files for release of prisoners.

Ensured accuracy of data and completed work in a timely manner.

Adhered to policies and procedures and safeguarded confidentiality of information.

Concentrix- Remote WAH 11/2020-05/2021

Advisor II

Collaborated with multiple Members on a daily basis; thus, ensuring accurate enrollment, unenrollment, & updating Member profiles.

Performed problem solving skills in a professional and timely manner, assisting Members with Medicare files, issues, and adhering to all company policies.

Attended weekly meetings to ensure company policies and procedures were carried out in a professional manner to give Members the best customer service experience possible.

Used interpersonal skills, creating and maintaining tight-knit relationships with Members to ensure comfortability.

Adhered to HIPAA compliance and maintained Member’s confidentiality on a professional level.

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