Customer Service Representative

Zak Gunderson

WORK HISTORY

Discount Tire May *022 — March 2024 ee

Tire Technician

¢ Inspecting and assessing tire tread levels, wear patterns, valve quality, and overall health.

e Recommending appropriate repair treatment or replacement of tires.

e Repairing punctures and replacing faulty valves.

e Installing new tires.

¢ Balancing tires and completing wheel alignment procedures.

e Studding tires for snow use.

e Retreading tires for tractors and other off-road vehicles.

¢ Conducting inventory and maintaining equipment.

e Conducting road-side repairs.

Circle K April 2019 — March 2022

Assistant Store Manager

e Provides prompt, courteous customer service and professionally resolves customer issues.

¢ Performs shift supervision.

e Performs and trains all duties of the Customer Service Representative and Lead CSR positions.

e Prepares and transmits the daily bookkeeping, invoicing, and gasoline data.

e¢ Completes daily banking.

e Troubleshoots daily close out and shift sales analysis.

¢ Finalizes, transmits, and processes weekly time and attendance records and payroll.

e Attends job-related meetings (may be required to work irregular hours).

e Controls merchandise, cash shortages, and other selling expenses.

Beal Distributing May 2017 - April

Warehouse Worker/CDL Driver

e Make local deliveries on a daily basis

¢ Ability to lift and move products weighing a minimum of 50 pounds.

e Pick cases of beer to build pallets ordered by customers.

e Learn how to use the Warehouse Management System (WMS)

e — Required operator training for pallet jacks and/or forklift operation. —

e Follow product needs as outlined on nightly load sheets. :

e Organize loads in a manner that minimizes breakage and m

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