Business Analyst Project Manager
Resume:
Janelle M. Dennis
Woodstock, GA 30188
Email: *******.******@*****.***
Overview:
Experienced Business Analyst, Loan Servicing AVP, Project Manager, Data Conversion Specialist proven to deliver applications and systems on time and within budget. Demonstrates the ability to lead teams through complete software development life cycles. Strong leadership skills with the ability to communicate at an individual, group, business, or executive level. Supported conversions for US Bank, Flagstar Bank, PNC, Bank of Oklahoma, IBM Seterus, WAMU consolidation as well as Chase and Umpqua Bank support. Supported deconversion from Sagent LoanServ and conversion to Black Knight MSP for Selene Finance.
CAREER HIGHLIGHTS
Operations Turnaround:
Adjusted staff through promotions and terminations as appropriate
Developed in-depth procedure manuals
Trained and cross trained staff, clearly defined and communicated expectations
Established goals and milestones on a departmental and individual basis
Ability to Run Projects through Software Development Life Cycles (SDLC)
Increased productivity and processing capabilities leading to a 500% increase in cash transactions processed per month
Implemented check conversion and check truncation system through NACHA
Implemented a redundant site for portfolio growth and disaster recovery
Automated Systems:
Implemented Image Vision by Advanced Financial Solutions (AFS)
Implemented Accelaflow by The Tech Factory
Skills:
Software Conversions, Implementations, Waterfall Software Design, Cash Processing, Lockbox Processing, Project Management, Quality Assurance, Business Analysis, Process Engineering, Data Mapping from prior software services onto BKI, Vendor Management Including Credit Bureaus, Billing Statement Vendors, Employee Training and Development through online and in person classes.
System:
SharePoint, MSP, Passport, Director, TSO, EDI, Bulk Data Extract, Powerview, iDisburse, OLLW, AFS
PROFESSIONAL EXPERIENCE
SWBC OCT 23-June 24
Senior Mortgage Platform Integration Analyst
Primary point of contact for business units to coordinate communication with outside business partners for issue reconciliation, training and questions.
Facilitated status meetings, business touchpoints
Provided recommendations on tactics to improve the integration of current and future tools and systems.
Selene Finance May 22-July 23
Business Analyst
Analyzed data mapping decisions, submitted mapping changes, and validated change results resulting in a successful data conversion from Sagent’s LoanServ to Black Knight’s MSP
Provided guidance on best practices for configuring Black Knight systems
Reviewed and validated data conversion results over three (3)trial conversions and the final conversion
Coordinated the transition and integration of existing vendors including credit bureau and lockbox
Supported business unit testing of new processes on the applications being implemented
Confirmed business operational readiness
Primary point of contact for the business during the conversion event and post conversion warranty period
Participated in the implementation of 15 supporting applications that were integrated with the core platform
Guaranteed Rate
Jan 22-April 22
MSP Implementation Manager
Leverage BKI implementation experience and knowledge of MSP functionality to assist functional business units
Standard project manager functions
Developed project and task plans
Coordinated resources to complete required project tasks
Facilitated status meetings, business touchpoints
Documented business requirements
Determined resource availability and scheduled meetings in accordance with the project deliverables
Caliber Home Loans May 21-Oct 21
BA Integrations IT Business Lead (Consultant)
Coordinated between BKI and the business on implementing MSP iDisburse
Worked with Developers to write test cases.
Worked with Business Leads to manage deliverables including writing and scripting business requirements into MSP for proprietary integrations.
Ensured streamlined implementation by facilitating data mapping sessions between Line of Business and technical teams.
Black Knight Financial Services August 2008-May 2021
Business Analyst, Cash / Investor Ops
Consultant ensuring that system conversions are completed on time within budget. Made recommendations, both verbal and written to clients with regard to conversion of data, mapping changes, process improvements, training needs, performance optimization and other related project items.
Completed consulting and conversion engagements in assigned functional areas. Interviewed, observed and gathered relevant data on-site in client's operation in order to provide business and system application training, perform problem analysis, and determined solutions to client issues.
Prepared and delivered to clients a written report utilizing matrices, schedules, graphs and other presentations including detailed information on observations, recommendations, work completed, pending work, and clients' on-going responsibilities.
Aurora Loan Services
AVP Cash, Billing & Payoff Quoting November 2006-May 2008
Managed development, implementation and UAT for Accelaflow check processing and Check 21
Streamlined Payoff Quoting process in order that 99% of quotes are processed within 24 hours
Maintained billing statements within legal and compliance guidelines
Facilitated creation of offshore processing cash, quoting and billing division
Coordinate processing of cash within investor and regulatory compliance guidelines
Coordinate with Senior Management as well as internal customers to capture business requirements and technical specifications
AMC Mortgage Services/Ameriquest Mortgage
Cash Control/Servicing Accounting Manager 2005-2006
Managed all vendor relationships related to cash flow systems i.e. Executive Proposals
Coordinated and organized QA sessions, meetings, and discussion for any ongoing projects
Created process, data files, and workflow according to business rules and/or requirements
Created and maintained change control for implementation of new enhancements to applications or hardware in order to meet Sarbanes-Oxley Act (SOX) compliance
Created project plans and time cost estimates for new or enhancement of projects
Designed, developed, and implemented the following applications:
NSF(Non-Sufficient Funds) Automation of the Returns through NACHA
PINE(Payment Integration Notification Engine) – interface with multi-million dollar application and image machine(AFS)
Cash Conscious – automated process to apply Payoff, Bankruptcy and Suspense funds to MSP
Wires Application – interface with PeopleSoft to receive wire payments
Responsible for the implementation of a multi-million-dollar payment processing center
Designed and documented a check scanning system to process all check payments originating from multiple processing sites while integrating with existing legacy and vendor systems
Performed analysis and negotiations for hardware & software acquisitions
Coordinated efforts with various internal teams and systems, along with vendors and financial institutions to enable multi-site processing
Designed and implemented disaster recovery and load balancing solutions across multiple sites
Select Portfolio Servicing
Director of Cash Management 2003-2005
Oversaw the processing of over $3 Billion Dollars a month, and over 5 million transactions a month
Developed Servicing Accounting Team and Cash Collections Team.
Developed project plans and business proposals for Executive Management Team
Implemented Western Union and Moneygram Automated File Posting
Acted as a main liaison between various vendors and the company
Actively participated in the development and maintenance of policies and procedures for the department
Functioned as the link between Executive management and cashiering associates
Department representative for Investor Presentations/Rating Agencies.
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