Customer Service, Cash/card handling, leadership skills, food service
Resume:
Cherlynn Jones
Nutrition and/or Food Service
Redlands, CA 92374
********.*****@*****.***
• Experienced at providing excellent customer service and directing customers to the right product to serve their needs
• Highly proficient with computers, Microsoft office programs, Typing.
• Experience working with people of all ages, from children to the elderly
• Well versed in food service management procedures, including the creation of standardized recipes, flow charts, and product guides.
• Familiar with large-scale food purchasing, equipment purchasing, and kitchen design planning.
• Hands-on experience with Nutrition Counseling and Education
• Quick learner, ready to take on challenges
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Chevron - Redlands, CA
January 2024 to Present
• Cash and credit card handling
• cleaning and stocking merchandise and food
• cooking hot food
• customer service
• Cleaning, inspecting, and maintaining gas pumps
Program Assistant
Loma Linda University Adult Day Care Program - Loma Linda, CA June 2023 to August 2023
Assist adult program participants with daily activities such as crafts, music, eating, socializing. Organize and read daily news to participants.
Food Service Worker
Loma Linda University Children’s Hospital - Loma Linda, CA July 2022 to June 2023
Read tickets, understand diet restrictions, Assemble meal time trays following food safety guidelines, clearly communicate with cooks and other staff, load trays into carts and deliver to the different floors of the children’s hospital. Work in the dish room unloading carts, washing dishes. Delivery Driver
DoorDash - Redlands, CA
April 2021 to July 2022
Pick up customer orders from restaurants and stores and deliver to customers. Communicate with customers regarding wait times and any other delays in delivery. Fulfillment Associate
Amazon - San Bernardino, CA
September 2020 to April 2021
• Follow all safety guidelines put in place to protect employees
• Complete safety audits of cages and trailers
• Certified to drive a Crown Order Picker Powered Industrial Truck
• Use a scanner to locate and select items for customer orders
• Elevate 40ft up to collect some items
Sales Representative/Customer Service/Marketing/Blogger Ingredient Aisle - Irwindale, CA
April 2018 to April 2019
Assist with marketing strategies, create marketing materials, meet face-to-face with prospective buyers, research products. Also write weekly blogs on Blood Glucose, Fertility, and Detox/diet. Nutrition Services Coordinator
YWCA of San Gabriel Valley - Covina, CA
October 2017 to April 2018
Supervise and provide support to senior center site managers, maintain high standards and follow County policies and procedures, promote team work, assist with developing senior activities to increase program participation
Floating Site Manager
YWCA of San Gabriel Valley - Covina, CA
March 2017 to October 2017
Set up and supervise various Senior Services cafes in the San Gabriel Valley and surrounding areas. Serve meals to seniors, follow serv safe food service management guidelines for food safety, count donations, make bank deposits, assist where needed.
Volunteer
WIC
March 2014 to June 2014
• Worked with staff teaching nutrition classes
• Filed paperwork
• Put together health brochures for clients, cleaned equipment. Student Tutor and Supplemental Instruction Leader
Citrus Community College
January 2010 to August 2012
• Worked with the STEM grant to coach other students in biology courses
• Developed lesson plans and led study groups in courses with high fail rates
• Worked with the English department teaching essay writing skills to students in the English 101 class. Sandwich Artist
Subway, INC
September 2008 to May 2009
• Provided customer service
• Made sandwiches
• Performed cashier duties
• Cleaned and prepped food and food areas.
Host, Server, and Certified Trainer
Olive Garden - Lafayette, LA
September 2001 to July 2006
Olive Garden
• Provided customer service
• Performed cashiering duties
• Coordinated seating for guests
• Assisted guests with food orders
• Assisted managers with their duties including:
providing ticket adjustments for guests, assisting guests with comments or complaints, coordinating servers, and making schedules for trainees.
Education
B.S. in Food and Nutrition
California State Polytechnic University
August 2012 to June 2016
A.S. in Biological and Physical Sciences and Math, A.S Citrus Community College - Glendora, CA
June 2012
A.A. in Social and behavioral Sciences, A.A
Citrus Community College - Glendora, CA
June 2012
Skills
• microsoft office (10+ years)
• nutrition education (4 years)
• nutrition counseling (4 years)
• menu planning (4 years)
• specialized diets and meal plans (10+ years)
• Early Childhood Education (10+ years)
• Diabetes education (10+ years)
• Customer Service
• Customer Care
• Customer Support
• Microsoft Excel
• Food Service
• retail sales
• Sales
• Excel
• Management
• Communication (10+ years)
• Cooking
• Blogging
• Tutoring
• Budgeting
• Childcare
• Food Safety
• Marketing
• Writing Skills
• Kitchen Management Experience
• Search Engine Optimization (SEO)
• Social Media Management
• Restaurant Management
• Kitchen Experience
• Dietary Department Experience
• Food Service Management
• Culinary Experience
• Restaurant Experience
• Food Preparation
• Supervising Experience
• English
• Pricing
• Time Management
• Google Docs
• Medical terminology
• Phone etiquette
• Leadership
• Order Picker
• Quality Assurance
• Presentation Skills
• Microsoft Word
• Microsoft Outlook
• Typing
• Retail math
• Delivery Driver Experience
• Food handling
• Experience with children
• Upselling
• Experience working with students
• Microsoft Powerpoint
• Public Speaking
• Serving
• 10 key calculator
• Communication skills
• Customer relationship management
• Caregiving
• Intake
• Nutrition
• Food production
• Food industry
• Hospital experience
• Customer service
• Restaurant experience
• Food service
• Host/hostess experience
• Guest services
• Food handling
• Serving
• Hospitality
Languages
• English - Expert
Certifications and Licenses
Order Picker Driving Certification
September 2020 to Present
Driver's License
Food Handler Certification
Assessments
Cooking skills: Basic food preparation — Proficient May 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Retail customer service — Proficient
June 2022
Responding to customer situations in a retail setting Full results: Proficient
Verbal communication — Proficient
November 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Food service: Customer situations — Proficient
June 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Project timeline management — Proficient
March 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Technical support — Proficient
August 2021
Performing software, hardware, and network operations Full results: Proficient
Food safety — Proficient
April 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Sales skills — Proficient
March 2021
Influencing and negotiating with customers
Full results: Proficient
Technical support: Customer situations — Proficient August 2021
Responding to technical support situations with sensitivity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient July 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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