Customer Service Coordinator

AW

OBJECTIVE

To obtain a position where I can utilize my vast communication, organizational and troubleshooting skills to improve and grow my company to provide exceptional service and care.

SKILLS

Problem Solver

Quick Learner

Self-Motivated

Multi-Tasker

Experienced in Microsoft Word, Excel, Outlook and PPT

EDUCATION

Northeast Community College • Microcomputer Applications •

Winside High School • 1998

ANGELA WALKER

***********@*****.*** 402-***-****

EXPERIENCE

LEAD SERVICE COORDINATOR • HOME INSTEAD • APRIL 2023 – PRESENT

Supervise and mentor First Call team

Run quarterly meetings with team to ensure they are up to date an all changes

Conduct disciplinary meetings with team in a timely manner and maintain personnel files

Mentor service coordinators to encourage growth and efficiency

Develop and disseminate weekly reports to ensure communication with Client Care team and Human Resources on current business needs

Review billing rates to ensure accuracy

All additional duties and needs of the business or management

Maintain an open line of communication with all other departments

Implement and monitor new protocols

Provide phone screens for prospective clients and employees

Assist in interview

Service Coordinator • Home Instead • April 2022 – April 2023

Set up and manage all schedules for clients and care professionals (CarePros)

Process all time-off requests in a timely manner

Pull weekly reports to manage CarePro utilization and maintain an appropriate level of overtime

Meet with all incoming CarePros to prepare availability and build efficient schedules

Process all schedule changes on a daily basis

Maintain and manage schedule for13,000+ client hours per month

Communicate any and all changes and appointments to clients and CarePros

WELLNESS SPECIALIST • YMCA • JUNE 2021 - PRESENT

Plan and lead Multiple Sclerosis classes

Plan and lead Strength & Balance classes for seniors

Recruit and onboarding of new members

Market wellness programs to new and current members

Perform health assessments for new and current members

INSURANCE COORDINATOR/SCHEDULER • GENESIS ORTHODONTICS • APRIL 2016 – JULY 2020

Verify and explain customer insurance policies

Complete, submit and track all insurance claims

Troubleshoot insurance issues and claim payments

Manage patient schedules and new appointments

Handle all social media and marketing

Gather information from new and prospective clients

SPECIAL SERVICES COORDINATOR/PROVIDER BENEFITS SPECIALIST/ QUALITY CONTROL ANALYST • AMERITAS • JUNE 2004 – AUGUST 2015

Address customer and state inquiries in a timely and accurate fashion

Coordinator for the Health and Wellness Committee

Assist in training and mentoring new employees

Work with upper management to ensure and improve customer satisfaction

Communicate with customers to ensure they understand dental/vision insurance benefits

Implement ongoing changes and regulations for dental insurance

Collaborate with dental offices to ensure compliance with state and federal requirements

VOLUNTEER EXPERIENCE OR LEADERSHIP

EVENT COORDINATION

Cornhusker State Games • 2010 – 2017

Prostate 5K • 2017-2018

REFERENCES

Available Upon Request

Contact this candidate