Customer Service Patient Care

LUELLA

ADAMS

FL *****

561-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Medical professional with over twenty (20) years medical background. Maintain database for patient profiles. Assist with planning and scheduling appropriate services for patients. Create and manage care plans for patients including documenting care needs. Generate reports and analytics for appointments scheduled, staff workload, resident satisfaction and resource utilization. Streamline the scheduling process, improving communication in order to provide overall support.

SKILLS

Time management

Organized

Communication Skills

Attention to Detail

Multitasking

Technical Skills

Customer Service

Confidentiality

Flexibility

WORK HISTORY

JANUARY 2020-CURRENT

Scheduler Humana, Inc. Louisville, KY

Ensure that referrals are entered into the database used by nursing staff for evaluation. Accurately and timely enter data into computer programs. Manage, schedule and coordinate home care services for patients. Ensure that patients receive the necessary care and support at home during scheduled appointment times. Ensure that scheduled appointments are maximized efficiently and meeting the needs of caregivers and patients. Assist caregivers with assigning patients and ensure healthcare professionals have the necessary information and resources during each patient visit. Identify and resolve scheduling conflicts. Handle and assist with inquiries and communication via email and telephone. Maintain confidentiality by handling sensitive patient information and adhering all confidentiality regulations. Document and report relevant information such as scheduling statistics, patient feedback and or any issues or concerns related to scheduling or patient care.

JANUARY 2019-JANUARY 2020

Scheduler Integrated Resources, Inc. Edison, NJ (Contingent Worker)

Ensure that referrals are entered into the database used by nursing staff for evaluation. Accurately and timely enter data into computer programs. Manage, schedule and coordinate home care services for patients. Ensure that patients receive the necessary care and support at home during scheduled appointment times. Ensure that scheduled appointments are maximized efficiently and meeting the needs of caregivers and patients. Assist caregivers with assigning patients and ensure healthcare professionals have the necessary information and resources during each patient visit. Identify and resolve scheduling conflicts. Handle and assist with inquiries and communication via email and telephone. Maintain confidentiality by handling sensitive patient information and adhering all confidentiality regulations. Document and report relevant information such as scheduling statistics, patient feedback and or any issues or concerns related to scheduling or patient care.

JULY 2015-JANUARY 2019

Manager Shimmer & Shiny Cleaning Lake Worth, FL

Managed hiring and recruitment employee motivation and training. Reduced and controlled company expenses by generating reports. Handle administrative tasks such as invoicing, payroll, and maintain records.

AUGUST 2015-DECEMBER 2016

Scheduler Independent Imaging Wellington, FL

Completed daily logs for management review.

scheduled over 30 to 35 patients a day. for different exams such as MRI, cat scans, x-rays, pet scan, and other imaging scans. Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.

OCTOBER 2014-JANUARY 2015

Front Desk Receptionist The Imaging Centers Lake Worth Lake Worth, FL

Greet patients and guest upon arrival. Check patients in and out take insurance information assist with patient copayments. call patients to confirm appointments, and assist with anwsering phones. Report to doctors with generated daily reports. Maintain office supplies and ensure office upkeep.

DECEMBER 2008-AUGUST 2014

Scheduler /Authorization University MRI & Diagnostic Imaging Center Boca Raton, FL

Completed daily logs for management review. Obtain authorization for most insurance. Verify insurance, for copay or prior authorizations. Schedule over 50 patients a day.

JUNE 2006-NOVEMBER 2008

Referral Specialist DR Stampalia Boca Raton, FL

Scheduled and accompanied clients to medical appointments. Maintained a clean, healthy and safe environment. Performed clerical duties, such as word processing, data entry, answering phones and filing.

REFERRALS

Available upon request

EDUCATION

1992

Blanche Ely High School, Pompano Beach, FL

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