Corporal Public Safety, Piedmont Athens
Resume:
Charles W. Crockett
Loganville, GA 30052
Cell 678-***-****
Summary
Over twenty years of security/loss prevention/investigations/military security police and public safety experience.
Key Job Related Skills:
*Leading Teams—PHC, TJ Maxx, The Pantry Inc, Kohls, Sears, US Air Force
*Weapons: Glock 19 for Armed Security Licensure with Allied Security. M-16, M-60 and M203 as SP with USAF
Taser and ASP with Piedmont Athens Regional
*Coaching, counseling, interviewing, hiring and firing, payroll and Kronos : Sears, Kohls, The Pantry, Inc.
*De-escalation—Verbal Judo 1–Piedmont Athens. De-Escalation Tactics—TJ Maxx Experience :
2021 November—Current—Piedmont Athens Regional Hospital—Corporal (July 2022) Athens, GA
Conduct on-the-job training of new officers, remedial training and policy/procedure training during daily briefings.
Act as shift supervisor in the absence of Lieutenant. Assist in developing staff towards promotion.
Patrol facility to ensure safety of patients, staff and visitors. Respond to incidents involving non-compliant/aggressive patients, disruptive visitors, suspicious persons, criminal activity on hospital grounds.
Provide BLS in emergency situations until clinical staff arrive. Log deceased patients into morgue/release to funeral homes or coroner. Perform other duties as assigned by supervisors.
Highlights:
-Top score in both Training Officer Orientation Course (12/2022) and Basic Leadership Course
(2023).
-Nominated for Officer of The Year (2022)—my Lieutenant won. 2020 October—November 2021—G4S Security (Allied Universal) Custom Protection Officer @ Eastside Medical Center—Snellville, GA
Obtained Armed Security License—Expired August 2023 Provide security for patients, staff and general public within confines of EastSide Medical Center as a contract security officer.
2016-Jan. 2020-TJ Maxx--District Loss Prevention Internal Investigator, NE Atlanta District
*Resolve internal dishonesty through investigations, interviewing dishonest associates using Wicklander/Zulawski Interviewing Techniques, install covert and visible cameras, work with management at all levels to obtain leads.
*Train detectives to initiate dishonest associate cases in their stores. 2007--2016 Kohl’s Athens, Duluth and Lithonia, GA
Loss Prevention Supervisor/External Theft Coordinator
*Resolve internal and external dishonesty through investigations, apprehensions and liaison with local law enforcement.
*Audit store operations for compliance with policy, procedure and best practices.
*Ensure safety and security of associates and customers. Highlights:
*We (2-man team) made 214 shoplifting cases at our store last year. I personally had 168 cases for 2011.
*Dropped store from 3% shrink to under 2% this year (2016).
*I was the only LPS in my district certified to conduct internal investigation dishonesty interviews.
2002-2007 The Pantry Incorporated Sanford, N.C.
Field LP/Investigations Manager
*Began with the company as a field investigator and later promoted to a position in which I hired/trained/developed investigators. I managed five investigators that covered six states.
*Oversee/advise investigators on investigations to bring to successful conclusion.
*Plan/develop/implement loss prevention training programs at the group, region, division and district level.
*Develop and implement shrink reduction strategies in my area of responsibility.
*Work with local law enforcement across multiple jurisdictions to ensure prosecutions.
*Investigate/interview/prosecute dishonest associates within a five state region consisting of 400+ stores.
*Audit stores for operational, safety and security compliance.
*Manage CCTV & alarm maintenance/repair and plan/oversee new store installations.
*Train management and hourly associates on safety/security issues.
*Develop professional relationships with law enforcement and court officials.
*Conducted over 400 dishonest associate interviews in the course of my employment with The Pantry.
2001-2002 Sears @ Stonecrest Lithonia GA
Asset Protection Manager
* Investigate/resolve internal and external theft.
* Manage safety programs
* Met or beat shrink percentage goals in last three season's inventories.
* Responsible for managing Visual Security Officer Program.
* Assist in managing/developing 8-11 member detective staff at our
$30 million in annual sales store.
* Investigate, interview and resolve internal theft issues.
* Member of regional audit team.
* Maintain databases and produce reports.
1999-2000 T. J. Maxx, Southeast Region Atlanta, GA Regional Task Force Investigator
(Also 1993-1995 Loss Prevention Associate)
* Recruited by Regional LP Manager to start an external fraud task force for the Georgia, Louisiana, Alabama and Florida region.
* Developed a region wide reporting system that catalogued and prioritized external fraud operators.
* Researched and utilized Federal, State, and local laws dealing with all facets of retail theft, fraud and deceptive practices.
* Developed professional relationships with local and state law enforcement officials.
* Developed/conducted awareness training throughout region.
* Closed two major cases in first six months of operation with a financial impact of $60,000.
* Negotiated restitution of $9,000 in first major fraud case. Military
1983-1991 United States Air Force Various stateside and overseas bases
Security Policeman & Training Systems Specialist
Weapons proficiency in M-16, M-60 machine gun and M-203 grenade launcher Job Specific Training:
Verbal Judo—Piedmont Healthcare 2024
Basic Leadership Course—Piedmont Healthcare 2023
Training Officer Course—Piedmont Healthcare 2022
W-Z interviewing 1, 2, 3 through TJMaxx 2016–2020
Reid Interviewing/Interrogation--2008
Wicklander Telephone Interviewing
Wicklander-Zulwaski Interviewing Interrogation Training 1997 & 1999
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