Customer Service Delivery Driver

Justin Colvin

*** ***** ******* ****, *******, CA 92805 Home: N/A

Cell: (714) 623- 3133 Email:********@*****.***

Career Overview

To join a company where my hard working, fast learning, and detailed oriented skills can be an asset to the team, and I can learn and grow as a member of that team.

Skill Highlights

●Quick Learner

●Great Communication Skills

●Great at Problem Solving

●Microsoft Office Proficient – Word, Excel, PowerPoint, Outlook

●Energetic and Organized

●Detail Oriented

●Great at Customer Service (Customer Service Experience)

●Proficient at Stock and Recall

●Great at Multitasking

●Great Note Taker

Work History

Rideshare driver

February 2024- June 2024

Uber

I utilize the Uber app to be informed on who is needing a ride in my area, to guide me to the rider’s location as well as the rider’s drop off destination, in order to safely transport passengers to were they need to go

Package delivery driver

November 2023

Ontrac through Falcon delivery

5959 Randolph st Commerce

I drive to the Ontrac warehouse in the city of Commerce

Type the address for each package into my GPS

Scan each package into the Ontrac service provider app

Deliver each package to the correct address and confirm delivery on the Ontrac app, by scanning package at place of delivery and taking a picture of where the package was delivered

MEA(Member Experience Advisor)

December 2022- February 2024

Nations Benefits 3515 Harbor Blvd, Costa Mesa

I receive inbound calls from elderly members assisting the with there medical benefit needs, whether it be their benefit balance, frequency, how to utilize their benefits, as well as where the member can use their benefits, and much more.

I escalate issues the correct departments for resolution

Warm transfer members to their insurance representatives for adjustments to their benefit plan for the year

Submit IT tickets for our members to resolve any tech. Issues and electronic adjustments

I reach out to the appropriate departments in my company to resolve issues with account information, debit card use, as well as verbally guide member through Nations Benefits website for purchases and information as well as registration, and changing passwords

I assist members that have lost or never received their debit card by requesting a replacement to be sent out to them from our Card Services team

I reship catalogs to members

I take and place orders for members

I use Teams chat and e-mail to communicate with team members and stay up to date with policies and system updates

I submit grievances on behalf of members that are unsatisfied with our system or service, in order to help the company grow and better service our members

I handle confidentail personal information for members daily

And over all offer top notch customer service for all of our members

Assistant Manager

July 2021- November 2022

Valvoline instant oil change 3599 harbor blvd

I manage the floor, directing coworkers through the necessary tasks to assist and service guests in an orderly and time efficient manner

I place orders to replenish the downstairs stock, the cleaning supply, and PPE

One of my main duties is customer service representative, greeting every guest as they arrive, scanning their VIN number, and going over all of the recommended services and all of the pricing with the guest, as well as giving them their receipt and letting them know when their next oil change is recommended

At valvoline, I check all of the fluids, tires, and belts of every vehicle that comes in

I top off any fluids that are low

I fill the tires to the recommended tire pressure

I perform oil changes, transmission flushes, tire rotations, radiator flushes, switch out both engine air filters and cabin air filters, and switch out lights on the vehicles that come in to be serviced

Order puller/ Packing and shipping warehouse clerk

May2016- December2020

Emazinglights 220 S. Loara st.

●At Emazinglights I would start out the morning by receiving a list of items to pick to fulfil the requirements for orders received, organizing each item onto a rolling cart I would then take to a packing station.

●Once at the packing station I would pack each order, using the items collected on the cart to, putting the correct items together after scanning them and then shipping them to the customer with the correct label

●I also did restock

Plastic extrusion machine operator/ Quality Control/ Packaging

January2016- April2016

EJK Plastics 3980 E Miraloma St.

●I would turn on the extruder and clean out the dye as the heating bands warmed up and the material dried and heated up in the hopper

●Once the machine and its material are hot enough to begin extruding, I would connect the hot material coming from the dye, to the already made and cooled pipe as well as start the traction machine to begin pooling the freshly made pipe through the cooling tank

●Then I would adjust the traction so that it would no longer crush the pipe it pulled, allowing for a perfectly rounded product at the end of the line

●Then I would station myself at the end of the line, cutting the pipe at the length requested by clients, as well as make sure there was no contamination present, the shape of the pipe was correct, and the thickness of the wall met the specks given to us by the client.

●After doing all quality control, I then de-burred the ends of the pipes, cleaned them and packaged them to be shipped to our customers, I would also load these packages onto the shipping trucks.

Helping Hand and Load Builder July2014- July2015

Anaheim Ganahl Lumber Yard 1220 E. Ball Road Anaheim, CA 92805

●Help Deliver doors and windows with Modesto

●Drive around the yard on a tractor organizing the stacks of lumber

●Make sure the isles in the yard are kept clean

●Tie down the cables on the train carts

●Pulled and banded orders for customers and brought them to the loading area to be delivered by truck

Injection- mold machine operator/Assembly Worker May – June 2014

Mission Plastics of Arkansas, Inc. 102 Mission Drive Nashville, AK 91852

●Manufactured a variety of parts for chainsaws, leaf blowers, and weed eaters

●Worked on a variety of Injection Mold Press stations

●Trimmed, assembled, labeled and packaged according to a set daily quota

Shipping and Handling Clerk Nov - Dec 2013

Jondo – Thru Diamond Staffing

●Pulled and logged products to fill customer orders

●Packaged, weighted and prepared shipping documents for Fed Ex and UPS

●Prepared packing slip, invoice

Stock Room Clerk Aug – Oct, 2013

Call it Spring

●Received shipments of shoes, bags and accessories

●Stocked all merchandise according alpha numeric system

●Pulled merchandize for display room in store

●Pulled merchandise for re-call and stent to discounts stores

Customer Service / Stockroom Clerk/Cook/Cashier May, 2012 – Aug, 2013

McDonald’s

●Received, rang up, and processed orders at front counter

●Bagged and trayed orders for customers

●Cooked food as needed

●Received product off trucks, stocked freezers, refrigerator, and shelves by date

Education

California State University Fullerton - Currently

Business Administration

●Concentration in Entrepreneurship

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