Customer Service Community Manager

**/****- **/****

**/****-**/****

**/****- **/****

Miguel Funez

*** **** **, *********, ** 48197

734-***-**** • *************@*****.***

Objective

Talented professional manager seeking to fill an executive role. Assistant Community Manager/Community

Manager

Chestnut Lake Apartments

Benchmark

Proactively identified all accounting errors by cross-referencing database

• Researched accounts and actively collected on past due accounts

• Complete paperwork to have verified vendors on property

• Schedule vendors for preparation of units

• Communicate with company lawyers when evictions are pending

• Created a plan that would solve the residents’ problems at hand

• Charged all resident accounts their monthly rate and any acquired late fees

• Filed any damages to units for chargeback on resident accounts WillowTree Apartments

American Campus Communities

• Participated in marketing meetings with Leasing Manager

• Conducted lease audits, organizing every file before August turn when new residents arrive

• Conducted tours for future residents

• Led Leasing Agents on training for better customer service

• Edited leases for all updated tenants in units or any changes in floorplans

.

WillowTree Apartment

American Campus Communities

• Conducted tours for future residents

• Promoted high level customer service and assistance by greeting clients, responding to concerns, showing units, and 05/06/2024- present

Jun 2014

05/06/2024- Still working here

quickly resolving issues

• Maintained accurate records of all residents’ correspondence

• Contacted and followed up with tenants on renewal notices

• Helped future residents with any of the missing documents to create a smooth move in process

5000 Town Center

The Habitat Company

References

Juan Hernandez- 734-***-****

Adam Woodrow- 313-***-****

Education

Pioneer High School

Key Skills

Customer Relations

Social Media Marketing

Business Development

Organization

Conflict Resolution

Flexibility

Data Entry

Spanish Speaking

Advanced Section

Assistant community Manager

The Habitat Company

Contact this candidate