Instructional Designer Design

Bryan Davy

*********@*****.*** 347-***-****

Accomplished IT training professional with a demonstrated ability to design high-quality facilitator-led and digital learning experiences. Proficient in communication and organization, with a meticulous eye for detail, adept at managing diverse tasks and collaborating seamlessly across cross-functional teams.

SKILLS

•MCT. MCP. MCAS. Teach ADDIE.

•Apply adult learning theories and instructional design methodology to design and develop quality facilitator-led and digital learning experiences.

•Work closely with solutions team members to conceptualize, design, and create interactive learning solutions that target learning objectives.

•Work extensively with Senior Consultants and Solutions team members (internal SMEs) to determine the outline and content of learning.

•Provide consultation to determine instructional strategies (Needs assessment) based on client need and materials that meet learner and stakeholder needs.

•Engage instructional design process and best practices to ensure the quality and consistency of educational materials.

•Tailor existing learning materials and instructional content to meet specific client needs.

•Support the effort to gradually incorporate new technologies for instructional design and learning.

•Function as a staff resource and consultant for internal education.

•GIG worker providing: H5P Modules, Publisher Rewrites, and Continuing Education Units (CEUs)

PROFESSIONAL EXPERIENCE

Randstad - Mar 2024 – Present

Remote Instructional Designer and Technical Trainer III

Creative and forward-thinking Sr. Instructional Designer in its Learning and Development team. The Sr. Instructional Designer will use a variety of methods and best practices to identify the performance, skills, and knowledge gaps of a targeted audience and create, select and/or suggest learning experiences to fill those gaps. This role is also responsible for facilitating virtual classroom sessions for the Early Career Program. Manage the total learning experience by consulting closely with subject matter experts and through collaboration with the broader learning team to design, develop and deploy learning solutions that achieve desired learning outcomes and program goals. Facilitate and deliver virtual instructor led sessions for the Early Career Program Assess training needs and identify corresponding performance gaps. Develop full program curricula, learning architectures, learning plans, and competencies. Effectively apply tested instructional design theories, practice and methods. Create supporting exercises, activities, simulations, role plays, games, etc. to enhance the learning process. Using ADDIE I create advanced systems training materials using adult learning methodologies and assessments. My department consists of experienced Technical Support level 2 workers with strong verbal and written communication skills. Strong organizational skills, high level of attention to details and ability to multi-task, while managing competing priorities. Strong investigation and problem-solving skills, takes ownership, follows issues through to completion Basic working knowledge of Linux/Windows, Microsoft Office, Commvault, Active Directory, Azure, Troubleshooting procedures, Server Management, Patches, and Upgrades.

Skills: Zenos, Microsoft Teams, Zoom, Jira, Server Management

New York Area Real Estate firm - Dec 2023 – Feb 2024

Hybrid Instructional Designer and Technical Trainer III

Using ADDIE I create advanced systems training materials using adult learning methodologies and assessments. My department consists of experienced workers at a Technical Support level 2 with strong verbal and written communication skills: Duties and responsibilities: Provide white glove executive support; Utilize Salesforce to enter/modify/track/close cases. Perform level two tech support duties at the direction of the client. Technical Support level two duties include but are not limited to: Performing general problem-solving and assistance on diverse software applications and hardware systems for department users and/or the university community; Provides individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies. May lead lower-graded staff and/or student employees to perform the same or similar type of work; Performs varied technical assistance and maintenance duties; maintains and updates record-keeping system; documents projects; writes and maintains user instructions; Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials. May input and reconcile billing information from record-keeping system. Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts; Participates in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates. Participates in research and development initiatives and provides assistance in the implementation of new technologies; Serves as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work. May participate in technology projects with large scope and broad range.

Skills: Salesforce Training, Microsoft Teams, Zoom, Jira Service Desk, Server Management

Williams Lea - Aug 2023 – Oct 2023

Hybrid Instructional Designer and Technical Trainer III

Using ADDIE I create advanced systems training materials using adult learning methodologies and assessments. My department consists of experienced workers at a Technical Support level 2 who: Design, develop, and conduct appropriate trainings and requisite training materials (instructor- led and/or electronic) for employees and/or clients: *Lead training from start to completion, ensuring quality at all stages *Lead requisite, contractual, compliance or various other trainings for employees and/or clients; may include creation and implementation of “downtime” exercises or training-needs assessments *Build relationships with end users; guide expectations and perceptions, as needed *Field ad hoc training, calls or other communications to provide technical troubleshooting. Gather and track training participant feedback; create and maintain best practices for training program, processes and materials; Remain engaged with and aware of new technical developments in the field, with the client(s) and/or with account(s)/team(s) to ensure training materials and processes are relevant, timely and innovative; Periodically evaluate and execute quality assurance testing for new software; Provide soft skills training for staff and collaborative support to Shift Managers as needed; Train new hires on company policies, workflow procedures and company branding/style; Serve as POC to liaise between Account Manager and client. Must know Adobe Suite; Must know MS Suite; Must be willing to evaluate new software & provide feedback to client; Must be willing to learn new software and teach to staff; Must love training but also working on other projects when training not required; Must be willing to work in fast paced corporate environment; Must be able to juggle multiple projects at once with changing priorities; Must be humble and willing to take instructions from management; Completed Confluence and CANVA technical training. Skills: Salesforce Training, Microsoft Teams

Randstad - Oct 2022 – May 2023

Remote Instructional Designer and Technical Trainer II

Using ADDIE I create advanced systems training materials using adult learning methodologies and assessments. My department consists of experienced workers at a Technical Support level 1 and 1.5 position; that are proficient in responding to telephone calls, emails, and personnel requests for technical support. Ability to handle and prioritize a lot of tasks each day, gather information from customers, and have detailed accounting of the issue before escalating calls to higher tiers. Follow up with customers as needed. Broad understanding and advanced technical acumen. Constantly updating skillsets and learning. Proficient with Microsoft Windows OS, Office Suites, Exchange/Outlook, and Active Directory. Provide ITSD support to all users. A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization. Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc. Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels. Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors. Provision and administer user accounts, distribution groups, and security groups in AD. Rotate shifts/work alternative shifts when needed in order to support the production environment. Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed. Providing high-level white glove desk-side and telephone support and escalating calls. Basic working knowledge of Linux/Windows, Microsoft Office, Commvault, Active Directory, Azure, Troubleshooting procedures, Server Management, Patches, and Upgrades.

Skills: Jira, Discord, Windows Server

Mildred-Elley College, NY - 6/2020 – 4/2023

Instructional Systems Designer/ IT Trainer

Responsible for supporting the Department of Online Education with the design, development, and maintenance of online and hybrid courses.

Also assists with supplemental online content for campus-based courses.

Major job responsibilities include changes to course content, assessments, forums, etc. along with Learning Management System (LMS) functions Moodle.

In addition, the position will help with online related student and faculty issues and conduct periodic student and faculty training sessions and keep current with best practices in online education and pedagogy.

Provide instructional design expertise for online courses including development of student-centered content, discussion forums, multimedia development and different types of assessments.

Assist with LMS operations and functions, work in collaboration with online support staff and follow up for online course related ticketing items.

Use Articulate 360 and Storytline 360 to create online content.

Provide training, onboarding and success activities to new department chairs and online adjunct faculty.

Provide online and face-to-face informational and training support for students and faculty.

Provide training for adjunct faculty for LMS, best practices in online pedagogy, learning theories and student support.

Provide NYC Metro campus-wide support for out-of-state facilities.

Provide educational services for various institutions of higher learning in the tri-state area.

Soft skill training, including project management, supervisory training, and interpersonal com skills.

Coordinate and run faculty Teach-the Teacher. Utilize communication skills to disseminate info.

Standardize and deliver all computer training to faculty, staff and students.

Deliver technology training via traditional and distance learning methodologies

Develop and provide E-learning utilizing state-of-the-art equipment.

Technician responsible for computers, LCD, DVD, VCR equipment set up and training.

Run Teach-the-Teacher for MS and Technology Professors.

Use Google Suite, McGraw Hill Connect, Cengage MindTap, Pearson My Labs, The Wiley Lab Blackboard Learn, and Adobe Connect. Freelancer Learning Mate.

BDR Solutions LLC - Oct 2022 – Mar 2023

Remote Senior Training Developer/Technical Trainer

Provided educational support for VA customers through the creation and distribution of interpretive and educational courses and materials.

Identified and prioritized topics for workforce education.

Developed interpretive courses for VA standards and guidance.

Coordinated adoption and assignment of courses.

Developed non-course communications and educational materials.

Distributed educational materials to identified stakeholders.

Managed, maintained, and updated training artifact library on VA system.

ASA COLLEGE, NY - 2/2019 – 5/2020

Engineering Professor

Curriculum Developer responsible for creating and delivering training to faculty, staff, and students.

Professor and Faculty Trainer providing technology training for students, staff, and academia.

Used Adobe Captivate to create training materials for Blackboard.

Used Articulate 360 and Storytline 360 to create online content.

Show other professors and managers Blackboard and VB.

Create ADDIE Curriculum materials: including Windows XP & 7/8/9/10; and Office 2003/2010/2013/2016/365.

Use Blackboard and Moodle to provide Online Learning products,

Including but not limited to: Windows 95/98; NT/ME/XP/Vista/7/10; and Server 2000/2003/2008/2012/2016.

Including but not limited to: Office 95/97; 2000/XP; and 2003/2007/2010/2013/2016/365.

Faculty Trainer responsible for training staff, faculty and administration in Windows/Vista and Office.

Trainer providing computer courses for students, staff, and faculty and academia.

Educational consultant responsible for creating and delivering training for accreditation.

Coordinate Faculty Library activities including: ordering media & resources; review faculty materials;

Providing instruction for students, all levels of staff, and academia.

Create lesson plans, normalize tests, standardize curriculum, and mentor junior teachers.

Provide educational services for various institutions of higher learning in the tri-state area.

Soft skill training, including project management, supervisory training, and interpersonal com skills.

Coordinate and run faculty Teach-the Teacher. Utilize communication skills to disseminate info.

Standardize and deliver all computer training to faculty, staff and students.

Run Teach-the-Teacher for MS and Technology Professors.

Defense Acquisition University - 12/2018 – 2/2019

Remote Senior Instructional Systems Designer

•Senior Instructional Systems Designer providing subject matter expertise to support the update and revision of the Defense Acquisition University’s (DAU) Acquisition Courses. Sr. ISD supporting the update, design, development and delivery DAU courses utilizing ADDIE.

•Perform initial assessment, front-end analysis, design, and development phases as required.

•Write analysis reports and design documents.

•Provide additional support to the instructional product as determined by the lead ISD as required, including but not limited to: Story boarding, Gamification, Video, Camtasia, and Adobe Captivate, and Adult Learning Theories

•Responsible for updating old, outdated mainframe training materials and ensuring they have the new look and feel of newer SCORM compliant interactive materials.

•Work samples are available.

NYC Department of Health, NY - 5/2018 – 11/2018

Instructional Designer / IT Trainer

•Under the direct supervision of the manager, conduct training programs, assist with the development of curriculum, exercises & validation exams.

•Provide remedial assistance to students who have difficulty acquiring the necessary skills to pass the certification review. Act as a resource person and problem solver during roll-out of new applications.

•Provide design, gamification, classroom sessions and interactive training materials.

•Monitor and report the effectiveness of training.

•Perform workflow analysis and documentation for new applications.

•Provide on-going process improvement for existing applications, requiring clinical applications experience in hospital environment.

•Use Technical Writing capabilities to provide detailed documentation

Orange County DA, NY - 1/2018 – 4/2018

Instructional Designer

•Excellent communication skills. Highly experienced with written documentations skills

•Ability to translate technical material into concise training materials to be used for both technical and non-technical users.

•Previous experience with employee software training, documentation, reference materials, topic-specific guides and or curriculums. Experience creating training handouts and reference materials for firm wide distribution.

•Maintain multiple training schedules. Participate in status reporting

•Additional skills used: Video Editing Captivate

ASA College, NY - 3/2016 – 1/2018

Professor and Curriculum Developer

•Curriculum Developer responsible for creating and delivering training to faculty, staff and students.

•Professor and Faculty Trainer providing technology training for students, staff, and academia, as well as corporate clients. Use Adobe Captivate to create training materials. Blackboard and ORACLE Virtual Box used to deliver instructional materials and content. Show other professors and managers Blackboard and VB.

•Create ADDIE Curriculum materials: including Windows 7/8/9/10; and Office 2007/2010/2013/2016/365.

•Use Moodle and Adobe Blackboard to provide Online Learning products. SCORM knowledge.

•Faculty Trainer responsible for training staff, faculty and administration in Windows and Office.

•Educational consultant responsible for creating and delivering training for accreditation.

•Coordinate Faculty Library activities including: ordering media & resources; review faculty materials;

•Create lesson plans, normalize tests, standardize curriculum, and mentor junior teachers.

•Provide educational services for various institutions of higher learning in the tristate area.

•Soft skill training, including project management, supervisory training, and interpersonal com skills.

•Standardize/Deliver all computer training to faculty, staff, students via ILT and distance learning methodologies.

•Develop and provide E-learning utilizing state-of-the-art equipment an instructional design methodology.

•Run Teach-the-Teacher for MS and Technology Trainers via ILT and WebEx.

Fragomen Law Firm, NY - 10/2013 – 3/2016

Instructional Designer and E-Trainer

•ISD and E-Trainer providing technology training for law students, staff, and academia, a corporate client.

•Use Adobe Captivate to create training materials. Use Cornerstone to deliver instructional materials.

•Training New Hires & employees on proprietary applications Microsoft, and applications as necessary.

•Maintaining our firm wide training documentation and calendar. SCORM knowledge.

•Assisting in authoring new eLearning modules and Cornerstone LMS administrative tasks.

•Experience delivering training with Adobe Captivate; Adobe Connect; Cornerstone LMS; and WebEx

•Experience with testing new applications and/or upgrades to existing applications.

•Create ADDIE Curriculum materials: including Windows 7/8/9/10; and Office 2007/2010/2013/2016/365

•Experience as an eLearning developer an Instructional designer.

Dillistone Systems, NJ - 6/2013 – 10/2013

Senior Software Trainer

•Trained clients on the proprietary software package: File Finder.

•Provide technical support to clients over the phone or via email.

•Provide customer service on the software package.

•Perform installations, upgrades, and server moves as requested.

•Deliver online and offline training on a one to one basis.

•Provide user support to clients that called in looking for advice on how to use our products and services.

•Assist with legacy and windows XP/7/8 and Office 2003/07/10/13 software training.

•Use innovative tools to deliver client training including, and not limited to: WebEx, GTM, GTA, and tools.

•Functional knowledge Cornerstone LMS, audio and video recording production.

Shearman & Sterling, LLP, NY - 2/2013 – 5/2013

Senior Online Trainer

•Create ADDIE Training materials for Training Department: including Windows XP & 7; and Office 2003 & 2010.

•Experience creating; supporting; and training users in a Windows 7 production environment via phone, desk side and classroom settings.

•Excellent knowledge troubleshooting Microsoft Office/Outlook 2010.

•Provides technical support for global help desk team with a spike in global volume due to new applications; Train staff and users on MS OCS; MS Networking, MS Office; ADOBE; Proxy Cisco, eDocument Manager; DeltaView; Workshare.

•Provide training documentation and technology proficiency training for all levels of management.

•Participates in rollouts of new software and hardware technology.

•Use Workshare Compare, Document Management, Carpe Diem, Elite, LexisNexis, Adobe products; etc. Run Train-the-Trainer for MS and Technology Trainers via ILT and WebEx formats.

•Use Adobe Captivate; Adobe Connect; to deliver training.

•Adobe Creative Suite CS6 (Photoshop, Illustrator, Flash, Audition, Premiere); Adobe Captivate 8

•Microsoft Office Suite all versions. SCORM knowledge.

ADDITIONAL EXPERIENCE:

MS Windows 7 and Office 2010 Senior Tech Support Specialist- PR Newswire, NY 09/12-02/13

Senior Tech Support Specialist and Trainer- Swiss Re, NY 04/12-08/12

Help Desk Supervisor and Trainer- NYC DHS, NY 11/11-03/12

Trainer and Senior Tech Support Specialist- CBS Showtime, NY 09/11-11/11

Remedy and MS Office 2010 Trainer- NYC DOITT, NY 06/11-09/11

Professor and Instructional Systems Designer- CUNY, LIBI, LIU, NYIT, NYU, & Wagner College, NY 04/09-06/11

Technical Trainer and Instructional Systems Designer- New Horizons Learning Center, NY 06/08-04/09

Online Software Trainer and Instructional Systems Designer- BR Data, NY 07/07-06/08

Tech Support Specialist and Instructional Systems Designer- DOE, DOH, Jasmine Technologies 07/03-07/07

Technical Support and Online Training Specialist- Cablevision, NY 01/03-07/03

Instructional Systems Designer/Tech Support Specialist- New York Blood Center, NY 05/94-01/03

Technical Analyst/Tech Support- Bank of New York, NY 10/87-05/94

LICENSES & CERTIFICATIONS

NY State Licensed Business Schools Computer Application Teacher

NY State Licensed Business Schools Management and Marketing Teacher

NY State Licensed Business Schools Office Skills Teacher

NY State Licensed Business Schools General Education Teacher

USAF Certified Computer Instructor

USAF Certified Aerospace Instructor

EDUCATION

Masters in IT, NYIT - 1999

Bachelors in Management Systems, Peru State - 1986

Contact this candidate