Customer Service Data Entry

LP LaQuita Phipps

Memphis, TN ***** 901-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. SKILLS Appointment Coordination

Supply Inventory Control

Strong Organizational Skills

Database and Client Management

Systems

Office Equipment Operation

Document and File Management

Multi-Line Telephone Systems

Confidentiality and Data

Protection

Ease with Computers and

Technology

Data Entry Documentation

Remote Conferencing

Mail Routing and Distribution

WORK HISTORY ASSISTANT PROPERTY MANAGER 06/2021 to 07/2022 Memphis Management Partners Memphis, TN

Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Completed final move-out walk-throughs with tenants to identify required repairs.

Verified income, assets and expenses and completed file tracking sheet for each applicant.

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Coordinated with janitorial and engineering staff on maintenance and upkeep.

Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed. Handled disciplinary actions, performance appraisals and terminations of company staff.

Inspected common areas for cleanliness and notified maintenance of overflowing trash

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE 08/2019 to 07/2021 PFSweb Southaven, MS

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Documented and detailed calls and complaints using call center's CRM database.

Resolved concerns with products or services to help with retention and drive sales.

Answered over 50 calls per shift to meet fast-paced call center demands. Maintained accurate and current customer account data with manual forms processing and digital information updates.

Researched issues through identification of similar past problems and recommended most appropriate solution.

Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.

Educated customers about billing, payment processing and support policies and procedures.

Maintained up-to-date knowledge of product and service changes. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. ADMINISTRATIVE ASSISTANT 02/2016 to 06/2019

GSG Solutions Memphis, TN

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records.

Generated reports and typed letters in Word and prepared PowerPoint presentations.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. EDUCATION GED 06/2020

Hopeworks, Memphis, TN

Certificate Medical Assisting 03/2013

Anthem College - Bryman School, Phoenix, AZ

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