Accounts Receivable Front Desk
Resume:
Joanna S. Reed
Oakwood, Ga ****6
****.*****@*****.***
OBJECTIVE
To obtain a challenging and rewarding position in a positive work environment with opportunity for professional growth. I have received multiple career awards for productivity and accuracy. I have served on various committees, participated in testing new software products in a team setting, and have provided training in multiple venues. EDUCATION
Attended Coding Insurance Conference in 2013
Lanier Technical College 2000-2001 - Business and Office Technology University of North Georgia - Gainesville State College 1998-2000 - Art Education East Hall High School 1998 - College Prep Seal
WORK HISTORY
Northeast Georgia Health system- payment and collections department. - Oakwood, GA - April 2022
- present.
Diversity Committee
Training new hires
● handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
● Monitor accounts to identify outstanding debts
● Investigate historical data for each debt or bill
● Find and contact clients to ask about their overdue payments
● Take actions to encourage timely debt payments
● Process payments and refunds
● Resolve billing and customer credit issues
● Update account status records and collection efforts
● Report on collection activity and accounts receivable status North Georgia Eye Clinic – Cumming, Georgia and Dacula, Georgia 2013 – 2022
● Dacula Office Manager
● Medical Billing/Coding Specialist
● YAG/Cataract tech
● Aesthetics front desk
Responsibilities include check-out, billing, coding, charge entry, accounts receivable posting, bookkeeping, scheduling new patient appointments and follow ups, scheduling surgery and post-op exams and all other front end services. Worked with clinical staff and assisted with routine vision exams. Assisted with preparing cataract and yag patients at the surgery center. Worker front desk at the Aesthetics department.
Northeast Georgia Medical Center – Gainesville, Georgia – 2010 - 2013
● EKG Technician
Responsibilities included serving as a front line technician performing EKG for patients presenting in the Emergency Department, as well as working with inpatients on all units. Technician is responsible for performing EKG test correctly and ensuring these are billed accordingly. The technician must possess a calm and professional demeanor, and can work well in stressful environments.
Asked to attend 2013 STEMI Summit conference b/c of the extraordinary customer service while working in the ER on a patient that came in with a critical heart rhythm. Northeast Georgia Medical Center – Gainesville, Georgia - 2009-2010
● Telemetry Monitor Technician
Responsibilities included monitoring real time EKG’s in a centralized monitoring station. The technician must posses demonstrated ability to interpret and report cardiac rhythms and arrhythmias, as well as maintaining accurate logs of all events. Other duties include maintaining supplies and training/mentoring other staff members. Liberty Mutual – Gainesville, Georgia – 2001- 2009
● Insurance Assistant/Senior Rater
Data entry, provides excellent customer service, prepares insurance forms/documents, and performs additional duties as needed.
Reference
Available upon on request.
Contact this candidate