Service Representative Customer
Resume:
ANISSA ROYAL
Baltimore Md ****5
*************@*****.***
OBJECTIVE: To obtain a challenging position that affords opportunity for growth and advancement.
EDUCATION:
New York Institute of Art and Design
Interior Design Certification
08-2016/10-2017
Goodwill Industries of Chesapeake Inc.
Job Readiness Certification
09-2014/10-2014
Caroline Center C.N.A / G.N.A. Training Center
Certified Nursing Assistant
02-2006/09-2006
Walbrook High School
High School Diploma
09-1989/06-1992
EXPERIENCE:
Admiral Security Services
Security Guard / Protective Officer
07-2019 / Present
Secure premises and personnel by patrolling property Monitor surveillance equipment
Permit entry into Department of Social Service Buildings Complete reports, interview and obtain signatures
Ensure Safety Control by monitoring and observing clients and building Answer phones and route calls according to situation Rover patrol of DSS buildings overnight
Check DSS buildings making sure they are locked and secured Department of Public Safety and Correctional Services Office Processing Clerk / Administrative Aide
07-2018 / 07-2019
Assist in filing duties
Process request for parole orders
Reroute calls to appropriate people
Schedule appointments
Fax orders to perspective departments
Data Entry
Update confidential client case information
Process and distribute electronic files
Open and sort mail
Xfinity Comcast Company
Customer Service Representative
01-2016 / 06-2018
Set up new accounts
Assist customers with their accounts
Troubleshoot issues for customers
Create/Process orders
Sell/ Promote new products
Maryland Health Connection
Customer Service Representative/ Call Center
02-2012 / 08-2012
Handled customer inquiries telephonically adhering to HIPAA. Managed and resolved customer complaints.
Provided customers with product and service information. Entered new customer information into system.
Updated existing customer information.
Processed applications.
Identified and escalated priority issues.
Routed calls to appropriate resource.
Follow up customer calls where necessary.
Documented all call information according to standard operating procedures. Department of Budget and Management
Administrative Lead
09-2006 / 07- 2011
Run daily reports
Update spreadsheets search for errors
Fax and Receive requests
Processed Health Benefits Forms
File and format FMLA Forms
Input data in computer for update of health benefits information Answer phones and answer customer questions
Reroute calls to appropriate departments
Monitor new requests
Contact this candidate