Email Marketing Technical Support

Katherine Botelho

Pompano Beach, FL. *****

954-***-****

*********@*****.***

PROFESSIONAL SUMMARY

IT professional with 15+ years in various roles. Excellent organizational, time management, multitasking skills, and strong work ethic. I can offer expertise in email development and marketing, as well as creative content, photo, video, and image editing. TECHNICAL SKILLS

• Dreamweaver

• Photoshop

• Premier Pro

• FTP

• Adobe Creative Cloud

• Testing

• Coding

• Development

• Email Marketing

• Project Management

• MS Outlook

• MS Excel

• Track Deployment

• HTML

• CSS

PROFESSIONAL SKILLS

• Organization

• Colaboration

• Leadership

• Communication

• Adaptability

• Versatility

• Creativity

• Time Management

ACHIEVEMENTS

• Took ownership of a high profile media company's multiple email marketing accounts. Developed a calendar and scheduling system, resulting in the streamlining of processes company-wide.

• Built, marketed, and managed an online e-commerce website. SEO efforts resulted in Nationwide orders placed in the online store.

• Provided Tier II technical support in a Web Hosting environment. Promoted to Team Leader, which encompassed managing and assisting Tier I representatives, as well as specialized support for OEM partners. Efforts lead to improved customer satisfaction.

• Built a Coldfusion database for an ecommerce web store, and migrated data, enabling the client to control and manage their products in-house.

• Promoted from contractor to lead programmer in a communications role for mobile devices.

• Managed a team of online gaming programmers in San Juan PR.

• Obtained an FAA unmanned pilot's license. Provided aerial videography for a documentary which opened at the Ft. Lauderdale Film Festival (FLIFF). EXPERIENCE

Freelance Photography/Aerial Photography/Image Editor Current

Portfolio: https://katherine0556.myportfolio.com

IMDB: https://tinyurl.com/2h7cu5hb

https://www.imdb.com/title/tt10990584/fullcredits/?ref_=tt_ql_1 Email Campaign Manager (Remote) Jul 2014 - Jun 2024 Datasys, Boca Raton, FL.

Creative: Assembly and uploading of HTML files and graphics in proprietary internal deployment system.

Modification: Added tracking to all campaigns, updated urls/graphics as needed. Updating and modification of demographics and counts as they pertained to marketing.

Testing: Testing / A/B testing campaigns to multiple external clients managed by the company.

Scheduling: Maintained a calender of deployment dates and times to ensure a timely delivery of end product.

Development: Creation of a management system for iHeart Media campaigns. This included incoming requests, organization of multiple time sensitive deployments, updates, testing, and final deployment.

Account Management: Management of multiple external client accounts. Communication with account representatives regarding campaign assets, changes, and modifications.

Deployment: Distrubution of final live seeds to client to confirm delivery. RELEVANT EXPERIENCE

Owner/Self Employed Mar 2009 – Nov 2015

Ethical Bounty Raw Foods, Pompano Beach, FL.

Team Leader / Tier II Technical Support Mar 2003 – Jun 2011 NTT Verio, Boca Raton, FL

Programmer / Web Developer Nov 2001 – Mar 2002

Brandsplace, Hollywood, FL

Java Programmer / Web Content Coordinator Oct 1999 – Mar 2001 Motorola, Boynton Beach, FL

EDUCATION

Associate of Science, Computer Programming Nov 1998 Keiser College, Ft. Lauderdale, FL.

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