Field Service Engineer

*Andrea Matranga

Lees Summit, MO *****

***********@*****.*** - 816-***-****

Self-motivated, results-oriented, adaptive and committed to reaching departmental goals while maintaining a positive attitude.

Authorized to work in the US for any employer

WORK EXPERIENCE

Freelance

Field Nation- 2018 to Present

IT FIELD ENGINEER and owner of a

Field Service Company where we provide a highly skilled, professional, on-site engineer to complete a wide variety of services for dozens of major corporations to small businesses. Projects can be long-term contractual support doing deployments, migrations, temp dept role fulfillment, pos update, upgrade, or new install, data center relocation, data center maintenance, repairs, equip upgrade, part replacement, etc.. networking, computer repair, set-up, software installation and file recovery/ transfers. Low voltage structured and non structured cabling. And more!

Work Market Platform - Kansas City, MO-September 2016 to Present

Work Market platform profile where I am a member of several business organizations that offer contract employment in my area. From computers, brand support, auditing and so much more. Most require certifications and testing through sure to qualify for and offer applied for.

Owner/Operator Concierge

Task Andrea - Lees Summit, MO-April 2013 to 2015

Responsibilities

Recruiting help for projects and packaging. Interviewing candidates for specific qualifications for positions avail. Visit each site for alerts. Reply with info on product and or complete sale details. Prepare item for shipping with proper packaging, labeling, and postage. Post auction winners on auction sites and set up meet. Local sales on non auction sites make contact for meet.

Posting new items for customers on appropriate sites. Meeting new clients to view items for 5 and negotiate sales contract.

Record all items for sale with each site.

Send consignment notifications.

Keep ledger of purchased price, consignment figures, and selling price.

Track mileage for out of town meetings.

Stay active and promote products on sites on social media.

Merchandiser (part-time)

Convergence/Match mg - Lees Summit, MO-January 2017 to Present

Completing anv assortment of different tasks offered through Natural Insight and Match mg portals. Tasks include new store set-up, resets, use of planograms/schematics, photo certifications, auditing, brand support to increase sales revenue and more

Accomplishments

I have helped customers needing to declutter their homes make a substantial profit by selling unused unneeded belongings.

Have made considerable contributions to local charities.

Have assisted in estate sales, dispersing and management.

Skills Used

Organizing, creativity, target marketing, customer service, pricing analytics, hiring and management skills. Photography, photo editing, and maintaining a cheerful positive online presence with site admin as well as customers!

Concierge

self employed - Lees Summit, MO-2010 to Present

Responsibilities

Maintained marketing sites, prep for shipping, bank deposits and ledger keeping. Posting ads for open positions. Interviewing potential candidates. Holding second interviews to narrow qualified applicants to hiring best suited. Customer receipt-invoicing and billing. Interviewing, hiring conrtact support (1099). Schedule check for additions or cancelations. Loading and vehicle prep (mileage, fluids, plus car kit for express requests and long outings). Made customer contacts and scheduling for following day as needed.

Accomplishments

Earning the trust of my clients and keeping ongoing relationships with them. I also learned and maintained a social presence to get my clients needs met on a selling basis. Maintained relationships with local merchants to provide wide array of options for client needs.

Skills Used

Time management was the biggest challenge i met and mastered. Marketing, accounting, business management, advertising, creative thinking and often implementing 'out of the box' ideas.

Computer Technician Contract

i net solutions - Parkville, MO-November 2016 to December 2016

6 week contract to assist with entire school district's student, teacher, & administration laptop trouble shooting and repairs- approx 7000 units!

Replaced touch screens, palm rests, keyboards, daughter boards, soldering and other repairs as they arose.

Worked in collaboration with Lenovo and Park Hill School district IT dept!

Project completed on time and with above satisfactory results!

Temporary Auction Coordinator

Angel Auctions/Jackson County Auctions - Kansas City, MO-May 2012 to July 2012

Responsibilities

Organized sales, billing, customer service, photography, Web site management, accounting, bank deposits, inventory, sale registering/ customer support agent, customer payment procurement and recorder.

Executioner Administrative Support Specialist

North American Van Lines - Kansas City, MO-April 2004 to May 2011

Responsibilities

Customer service support, route scheduling, hiring on-site hourly assistance through accounts I secured through Labor Ready and individual applicants I interviewed and approved on record for contract-to-hire assistance. Inventory control, DOT safety officer, Bill of Lading and customer receipt documentation support, pc miler software management, administration, time efficiency analyzer/cost management support.

Accomplishments

I ran a very efficient daily pickup and delivery logistics team allowing company to be driven forward in growth and revenue increases through time management and driver location efficiency guidelines and exceptional customer service..

Skills Used

Time management, customer service and management, inventory control, document management and procurement. Computer software and Internet resource management. DOT and DOR regulation support officer.

EDUCATION

AA in Have equal requirements for associate in bus mgmt

Longview Community College - Lees Summit, MO

1998 to 2000

BA in progress in Business Information Systems

Devry - Kansas City, MO

2000

SKILLS

Self-motivated, results-oriented, adaptive and committed to reaching departmental goals while maintaining a positive attitude.Inventory Management, Database Structure Management, Office Management Executive, Senior rSoftware Support, Auditing Control Director, _ (10+ years), Computer Hardware (8 years), Computer Repair (8 years), Project Management (10+ years)

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