Customer Service Representative

Joswel Pino

Orlando, FL ***** 954-***-**** **********@*****.***

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Client Confidentiality

Product and service knowledge

Adaptability

Microsoft Exchange

Call Documentation

Needs Assessment

Customer Service

High-energy attitude

Excellent Communication

Credit card payment processing

Product Recommendations

Experience

BANKING SPECIALIST 03/2021 - 06/2021

Banco General - San Jose CR, San Jose CR

Identified opportunities to cross-sell additional banking products or services based on customer needs. Performed risk assessments on customers to ensure compliance with anti-money laundering regulations. Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.

Reviewed customer account data for accuracy prior to submitting it for review by senior management or auditors. Provided customer service and support to clients regarding banking products and services. BANKING CUSTOMER SERVICE REPRESENTATIVE 11/2012 - 11/2020 Bac Credomatic - San Jose, San Jose CR

Received telephone calls from customers regarding their accounts or services provided by the bank. Assisted customers with deposits, withdrawals, transfers, and other banking transactions. Processed loan applications and verified documentation for accuracy. Provided excellent customer service by responding promptly to requests or inquiries. Processed wire transfers in accordance with established policies and procedures. Prepared daily activity reports for management review. Identified potential fraud cases and reported them to the supervisor. Utilized various software programs including Microsoft Office Suite for data entry purposes. Education and Training

Instituto Universitario De Tecnologia De Venezuela - Veenezuela Bachelor of Science Advertising, 05/2005

Languages

English:

Professional

Spanish:

Native/ Bilingual

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