Customer Service Representative, experience as head of housekeeping
Resume:
TRINA FERGUSON
Wilmington, De 19805
***************@*****.***
OBJECTIVE
To apply my exceptional interpersonal and communication skills to become effective in giving the best customer service experience. With the ability to adapt to my environment and learn new things will mold me into a great customer service representative that caters to the needs of the clients. My previous experience in a banking institution as a Sr Credit Analyst will allow me to be even more effective and helpful.
EXPERIENCE
Walgreens
Inventory Specialist/ Nov 2022-June 2024
Performed daily inventory counts via Zebra handheld device
Received orders from Vendors and issued credits for returns
Daily counts for pharmacy as well as vendor returns for excess stock per RXI inventory system
Processed call-ins and season exit out merchandise
Printed daily mylars for price changes
Processed truck deliveries as well as work the truck lifting anywhere from 25-60 pounds
ShopRite
Cashier/June 2022-August 2022
Assisted customers via self checkout or manually ringing per POS system.
Assisted Courtesy counter when busy with lottery machine, answering customers concerns on price plus club memeberships and processing refunds
Put away customer returns
Made sure area was cleaned in between customers and bags stocked
The Salvation Army
Resident Advisor/ June 2011-June 2022
Assisted and monitored resident activity per camera system to make sure they are adhering to the rules of the shelter while they are in common areas such as dining area and lounges.
Record daily activity in shift logbook for next shift while also providing verbal reports on any incidents that may have occurred.
Keep A Job Program
Participant-Volunteer / November 2010-June 2011
This program was a state funded one and mandatory for those receiving TANF benefits.
This program was tailored to help those that were employed to keep their job by providing support, incentives and other outside resources.
Volunteer to get hours credited which helped get maintain employment.
Welfare to Work Program/ EDSI Incorporated
Participant-Client/August 2009- October 2010
This program was in conjunction with Keep a job and other welfare to work programs.
This program would help with computer literacy training and would help those that didn’t have their diplomas obtain them.
The Brandywine River Ballroom
Bartender/ August 2008- October 2009
Served alcoholic beverages according to ABC policy and guidelines.
Rung up patrons orders, restocked in between cleaning glassware.
Sliced fresh fruit for drinks and cocktails.
Arby’s Roast Beef
Assistant Manager/ June 2006- August 2009
Made daily deposits, drawer counts, overrides and approvals.
Ordered supplies needed for the month.
Assigned areas for crew members and made sure all orders were filled correctly .
Milan Motel
Head of Housekeeping/ June 2003-August 2006
Cleaned rooms per charts and as guests checked out.
Provided clean linen and towels after washing.
Ordered supplies and also did light maintenance.
Dollar World Inc
Stock/ May 2002- June 2003
Stocked shelves and frozen food.
Advised Manager if items that needed to be ordered.
World’s Greatest Dollar Store
Cashier/ October 2001- May 2002
Rung up customer’s purchases in POS system.
Returned unwanted items to proper areas
Counted drawer and closed register.
Cleaned area for the next shift
Arby’s Roast Beef
Crew members/ August 2000- October 2001
Worked the slice area preparing sandwiches.
Kept slicer area clean and sanitized in between lunch and dinner rush.
Made sure there was enough product for the day.
Claymont Headstart Preschool Program
Teachers Aide/ June 2000- August 2000
Assisted with seating children and taking attendance.
Helped with arts and crafts and nap time.
Beneficial National Bank now Household Retail Services
Sr. Credit Analyst/ September 1997- October 2000
Input credit card applications of the merchants we financed for.
Performed manual overrides and authorization per Supervisor.
Evaluated and combined customer inquires on credit report to help with credit approval.
Kahunaville
Area Leader of Redemption area/ June 1995- September 1997
Ordered supplies and weighed tickets for prizes for customers.
Assisted with staff scheduling
Counted tokens in game machine for monthly reports
EDUCATION
Post University- Bachelors in Human Services/ Sociology Health and Community Services
April 2015-January 2022 GPA 2.97 Cumulative 3.0
Howard High School of Technology- General Studies
September 1991- June 1995 GPA 2.50
AWARDS AND ACKNOWLEDGEMENTS
October 1996-Won 2nd place in high school V.I.C.A Vocational Industrial Clubs of America. Presentation for The Mary Mother of Hope House which is a shelter for women and children that are homeless in the community.
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