Customer Service Flight Attendant

Mamie Berry

Tuscaloosa & Birmingham, AL Phone: 205-***-**** Email: *************@*****.***

An experienced corporate flight attendant with over 20 years of luxury hospitality experience looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment Areas of Expertise

Excellent organizational skills • Time Management • Problem Solving • Microsoft Office (Word, Excel, PowerPoint, Outlook) • Verbal Communication • Written Communication • Excellent customer service skills • Ability to learn new things rapidly and adapt to new environments • First AID/CPR Experience • Enthusiastic • Ability to remain calm in high pressure situations • Safety & Security • Administrative Experience • Flight Attendant • Passenger Handling • FAR Experience • Catering Experience • Managerial Experience • Flight Safety & Security • Flight Briefing • Sales Associate Experience • Customer/Passenger De-Escalation • Emergency Services PROFESSIONAL EXPERIENCE

VVIP International 01/2020–Present

Corporate Flight Attendant

• Greets owners/passengers pre-flight, briefs them on the specific flight/trip and verifies itinerary.

• Acts as a liaison for owners/passengers from the time the owners/passengers arrive at the FBO until they have safely landed at their final destination and have departed the final FBO.

• Must properly stow on aircraft all carry on cabin luggage as needed and handling of various animals that are “pets” to the owners/passengers.

• Anticipates and prepares for owners and guests needs and expectations and tailors service to create an exceptional flight experience. This includes setting the appropriate ambience for each phase of the flight (e.g., meals, movies, sleeping, etc.).

• Delivers the finest level of food preparation and presentation including by setting/clearing tables and plating and serving meals in a timely manner.

Walgreens 01/2015–Present

Cashier/Customer Service Associate

• Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

• Operating scanners, scales, cash registers, and other electronics.

• Balancing the cash register and generating reports for credit and debit sales.

• Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. K-Mart Corporation 10/2011–10/2015

Fine Jewelry Sales Associate

• Assist in maintaining a clean and organized product floor and ensuring a customer-friendly environment

• Maintain up-to-date knowledge of products, pricing, and promotions

• Manage purchases and payment transactions using cash registers and related software, and assist customers with returns and exchanges

• Provide customers with purchasing options based on their needs and desires, demonstrating deep knowledge of the merchandise and company

Sands Harbor Hotel 10/1987–10/2009

Night Hotel Manager/Concierge

• Curated memorable experiences and informed guests of hotel services and features, local events, venues and transportation.

• Answered queries regarding and/or makes arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, religious worship, cultural activities, shopping, floral services, and other services.

• Assisted in the daily operations in Restaurants/Bars and Room Service.

• Assisted with menu planning, maintained sanitation standards, assisted servers and hosts on the floor during peak meal periods.

American Eagle Airlines 04/2001–10/2001

Flight Attendant

• Attend passengers and provide a high level of customer service throughout every flight by greeting each passenger and providing information about airline procedures, seat locations and inflight services

• Maintain all emergency equipment to ensure safety by verifying that fire extinguishers and oxygen systems are in working order, first-aid kits are fully stocked, and all items are easily located

• Prepare the plane for takeoff and landing following standard procedures such as walking the aisles to ensure luggage is stowed securely and all passengers have complied with appropriate federal regulations

• Assist passengers in an emergency situation by announcing and/or demonstrating the use of seat belts, flotation devices, oxygen masks and emergency exits

EDUCATION and TRAINING

Air Care Facts, Business Aviation FAR 91/135

VVIP CFA Training, Business Aviation FAR 91/135

American Heart Association, Adult/Infant CPR, First Aid & AED Serv Safe Food Handler Program, Food Handlers Certification, OSHA Pandemic Certificate Silver Lining Food Safety & Plating, Inflight Catering Service American Eagle Flight Academy, Commercial Aviation FAR 121 American Career Travel School, Hospitality Management, October 1985 Northside High School, High School Diploma, May 1983 AIRCRAFT PROFICIENCY

Bombardier CRJ-200, CRJ-700, CRJ-900

Embraer ERJ-145, ERJ 170

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