Financial Center Customer Service

BRANDT R. MARTIN

**** ***** ~ Beaumont, TX ****** 409-***-***** ***************@*****.***

OBJECTIVE

To continue my rewarding career utilizing my sales and management experience to ethically drive sustainable results.

PROFILE

A dedicated, optimistic and enthusiastic professional with a record of building and managing diverse, accountable, results-oriented teams. Exceptional Time Management skills with the capability to Multitask in order to meet established objectives. Creating a culture where exceptional client experience is our paramount purpose. Manage business by analyzing objectives, delegating workload and directing team to meet personal and team goals. Focused on mitigating risk, both internal and external utilizing established operational controls and personal and professional experiences.

EDUCATION

Bachelor of Science in Business Administration

University of Wisconsin-Platteville

WORK HISTORY

03/2009 – 05/2024 Bank of America

Financial Center Manger, AVP

Beaumont, Nederland, Texas

Responsible for creating and facilitating a team environment to provide a world-class, client-centric banking experience to help clients achieve their financial goals. Manage lobby traffic, effectively engage, uncover and route. Increase market share while maintaining focus on key company initiatives. Manage the collaborations of internal partnerships through the “One Team” model. Acquisition and deepening of client relationships through effective engagement and strategic planned connects. Coach and motivate team on proper execution of key financial center routines and develop behaviors through the implementation of weekly Action Planning to ensure optimal and sustainable results. Build Risk Discipline and Controls into a culture that all associates understand and are held accountable. Conduct routine performance assessments and succession planning to develop talent with focus on continued business development and exceptional customer service. Foster a diverse team environment where employees feel free to share their opinions, knowledge and ideas to allow for innovative solutions and a more inclusive culture.

Accomplishments:

Community Development Leader

Top Performer Award

Customer Satisfaction Score Top Ten Central Region

Professional Treatment Top Ten Central Region

06/07 – 01/09 Centennial Wireless

Senior Indirect Channel Manager

Managed 14 authorized agent locations in SE Texas and SW Louisiana. Opened 7 new Centennial Wireless Authorized Agent locations in 2009 including negotiating contract for the 1st Master Agent in SE Texas. Year over Year sales increased 290% in 2009. Recruited, trained, coached and motivated to maximize sales and increase customer loyalty. Communicated company initiatives and strategies to promote continuous growth and improvement. Organized and presented monthly “Agent Seminars’” to build product knowledge, promote additional opportunities and build a dynamic, cohesive team of Independent Authorized Agents.

10/05 – 6/07 Nextel Partners, Inc.

Indirect Channel Manager

Responsible for the growth and stability of the indirect (dealer) sales channel prior to merger with Sprint Wireless. Recruited, hired, trained and motivated independent agents to promote, sell and service Nextel Wireless technology. 26 storefronts opened and managed in SE TX and SW LA. Year Over Year sales increased by 328% in 2006. Led the transition from Nextel to Sprint/Nextel through combined technology seminars and independent product training.

12/00 – 10/05 Ikon Office Solutions, Inc.

Account Executive Level III

Responsible for all aspects of business procurement, account maintenance, product knowledge, and leasing administration using Action Plan and Sales Projections Plan for Success. Prepare and deliver office technology presentations using Power Point, Excel, Word, Outlook and other professional tools.

Accomplishments:

Top Profit Producer – 2001-2005 – Beaumont

Top Revenue Producer – 2002-2005 - Beaumont

Top 10 Revenue / Quota % Region- 2001,2002, 2005 - SW

$100,000 Club – April, November 2003, June, July 2005

Originating Member- Ikon Advisory Council 2002, 2003

Member Employee Survey Team 2003

1st place Central Region Demorama – 2003

1996-2002 American Income Life Insurance

Regional Marketing/Public Relations Director

Responsible for all aspects of marketing, lead generation and public relations throughout SE TX and SW LA. Create strategic marketing plans and develop professional presentations to successfully secure contractual obligations between AIL and our organization partners. Deliver professional and dynamic presentations to Presidents, Managers and Executive Boards. Build long-term professional relationships with Credit Union Presidents, Labor Union Presidents and Business Managers, Association Directors, and various Business Leaders. Responsible for training and developing AIL sales associates in the processes of selling supplemental insurance products to our organization members keeping in mind existing benefit packages and utilizing needs analysis processes.

Accomplishments:

4 times designate -AIL National Leadership Awards Council

Delegate on the Sabine Central Labor Council

36 AIL Awards for Excellence in Public Relations

Contracted largest client in AIL 75-year history

1986-1995 Foot Locker/Athletic Express

Dual Store Manager

Managed daily operations of two retail stores in Parkdale Mall, Beaumont TX. Primary objectives were to increase sales while minimizing shrink. Supervision of up to 18 employees Trained 6 management trainees to the ranks of Store Manager in Illinois, Kansas and Missouri and Texas. . Responsible for generating sales that exceeded $1.5m.

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