Customer Service High School

JACQUELYN MENDEZ

**** ******* ** ********** ****, CA 323-***-**** *****************@*****.***

Skills Summary

Dedicated job seeker looking to apply high quality customer service skills as a bilingual individual to a professional, high paced, front desk customer service position.

Education

Degree / Date of Graduation

High School Diploma-Huntington Park High School 2018

General Education-Cerritos College-2018, 2022

Experience

Name of Employer

Fulfillment Specialist-JCPenny/ Huntington Park CA, July 2021-present

Provide outstanding customer service to customers

Money handling transactions through computerized cash register

Daily Zebra Online order fulfillment and in-store order software picking system

Shrink-wrapped and labeled orders prior to safety transporting to safety area

Shipping and receiving of store inventory with perspective UPS labels

Cashier-Chuck E Cheese / Walnut Park CA, April 2021-July 2021

Balance cash drawer at beginning and end of each shift

Maintained clean, organized, and well-stocked checkout areas

Provided information to customers on products and services

Stocked store shelves and end-caps with merchandise

Lead expectational customer service support to customers with managers to meet customer needs.

Engaged with customers while completing cash register transactions to ensure they were pleased with restaurant service

Completed online order pickups and loaded purchases in vehicles

Promoted loyalty programs and store cards

Merchandise Associate- Macy's /Downey CA, May 2019-November 2019

Helped store prepare for upcoming events, promotions, and weekly ad pricing

Maintained cohesive displays by consistently following store merchandising standards

Processed and prepared new merchandise for sales floor with accurate labels

Supported customers by helping each locate desired items and complete purchases

Sales Associate-Bath & Body Works /Pico Rivera CA, October 2018 - January 2019

Resolved customer concerns using strong communication and conflict resolution skills

Provide customer promotional opportunities and special offers to ensure their ultimate satisfaction

Helped customers navigate store, complete sales and process returns

Quickly and efficiently processed payments and made accurate change

Assisted with receiving, pricing and merchandising

Lifted, pushed, and pulled up to 25 pounds regularly

HeyTutor- TA/tutor First Street Elementary School LAUSD

Help teachers grade students work

Tutor kinder through 4th grade with Heytutor curriculum

Assisting students with homework, projects and other academic tasks

Working with students to help them understand key concepts, especially those learned in classrooms

Awards and Acknowledgements

Type of Award / Award Description

ServSafe Alcohol training-2021

Outstanding Customer Service Certificate-2021, 2022

Small Business Owner/Baking by Jacky-2016-present

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