Customer Service Front Desk
Resume:
Monique Burch
Lincoln City, OR
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Key Holder
Maidenform/HanesBrands INC-Lincoln City, OR
October 2022 to Present
I am a sales associate and being key holder sometimes manager on duty help with returns, check in freight, cashier, clean and backroom paperwork.
Front Desk Agent
Ester lee-Lincoln City, OR
July 2018 to June 2023
I help with check ins and check outside, making reservations, reconciliation at the beginning and middle of the month, and I answer multi-line phones.
Night Auditor
Surftides-Lincoln City, OR
February 2018 to July 2018
I run the date roll and the audit which reconciles all transactions from the previous day. I check people in/out, answer multi- line phones, make reservations, and clean the lobby each night . Pharmacy Technician
Walmart-Salem, OR
December 2016 to October 2017
I am a licensed pharmacy tech and working on my certification. General Manager of Operations
NMB properties-Sparks, NV
April 2007 to July 2016
I started out working at just one motel and as my boss bought properties I took over the accounts receiving/payable. I was involved in updating all the systems that we used at all the properties. Reservations Agent
Silver Legacy Resort Casino-Reno, NV
September 2006 to April 2007
I worked in the call center I was in charge of the high rollers calls and group reservations. Call Center Supervisor
US Airways-Reno, NV
April 2004 to September 2006
I started before it became us airways and I was doing customer service calls when people want to change tickets. I was moved to supervisor where we helped make complicated changes and dealt with schedule changes and canceled flights. I was also a facilitator for new classes of agents Customer Service Representative
Walmart-Reno, NV
March 2000 to April 2004
I started out as a cashier and worked my way throwout the store worked with customer service desk and lay away. I helped with the accounting dept. and was working as a relief customer service manager. Education
Boot Camp in Data Analytics
Merit America - Remote
June 2024 to Present
Bachelor's forensic accounting not finished
Kaplan university online - Remote
August 2012 to June 2014
Master of Psychology in Child Psychology
University of Nevada-Reno - Reno, NV
August 2001 to June 2002
General in Mathematics
Sparks High School - Sparks, NV
August 1995 to June 1999
Skills
• I have extensive experience with office products. I have experience reservations programs. I have experience with quick books and accounts payable/receivable. I learned different laws for two cities regarding evictions, small claims, and housing laws. I have experience with setting up different osha protocalls. I am very good at helping people find resources for the children or different needs through the city or state. (10+ years)
• Customer Service (10+ years)
• Reception (7 years)
• Front Desk (10+ years)
• Front Office (10+ years)
• Guest Service (10+ years)
• Call Center (10+ years)
• CSR (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Microsoft Office (10+ years)
• Typing (10+ years)
• Time Management (10+ years)
• Transcription (8 years)
• Microsoft Word (10+ years)
• Hospitality Experience (10+ years)
• Hotel Management (10+ years)
• Management Experience (9 years)
• Marketing (7 years)
• Communications (8 years)
• Sales Experience (10+ years)
• Bookkeeping (10+ years)
• Pharmacy Technician Experience (1 year)
• Multi-line Phone Systems (10+ years)
• Microsoft Outlook (10+ years)
• Office Management (10+ years)
• Clerical experience (10+ years)
• Accounting software (3 years)
• Property management (10+ years)
• Fair Housing regulations
• Sales
• Guest services
• Customer service
• Typing
• Office management
• Hospitality
• Accounting
• Team management
• Hotel experience
• Marketing
• Cash register
• Freight
• Accounts receivable
• Front desk
• Accounts payable
• QuickBooks
• Microsoft Word
• Microsoft Excel
• Windows
• Communication skills
• Microsoft Office
• Cash handling
• Retail sales
• Fair Housing regulations
• Analytics
• Administrative experience
• Organizational skills
• Computer skills
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