Hotel General manager
Resume:
EXPERIENCE
DIRECTOR OF FOOD AND BEVERAGE • MARRIOTT MENA HOUSE HOTEL •
Managing more than 300 team members including kitchen, Stewarding, Services and events team.
Managing 3 restaurants, 2 Bars, 1 pool area, Room Service, bridge with more than 50 seats, 3 big gardens like kundalini garden with 1500 seats, 139 garden with 1000 seats, Eugenie garden and Banquet rooms including 1 big Ballroom.
Increase the positivity with customers while promoting hotel facilities and services.
Create a team building activities to engage staff in up-selling to meet revenue target.
Planning for yearly budget and financial statement.
Weekly forecasted and managing the revenues channels.
Reviewing the monthly P&L and presenting it to the PC members and regional director.
Exposed in different restaurants concept to capture hotel share from the marketplace.
Customer retention and managing all guest complain.
communicate with all guests thorough out media our guest feedback ‘Medallia”
Managing team issues and build great relation from both sides.
Communicate in a very professional manner with all departments to create a very positive teamwork environment
Email: ******.******@*****.***
OBJECTIVE
The ultimate object is pursuing
a career in top management
within the industry of landmark
accommodation and residential
deluxe properties of renowned
International chains.
SKILLS
Budget administration.
Deadline-Oriented.
Verbal and written
communication.
Financial management.
Sales expertise.
Efficient multi-tasker.
Operations management
Consistently meet goals.
Budget development.
Organized.
Customer retention.
Forecasting planner.
Employee development
Coaching and mentoring.
Leadership and team
building.
OBJECTIVE
The ultimate object is pursuing
a career in top management
within the industry of landmark
accommodation and residential
deluxe properties of renowned
International chains.
SKILLS
Budget administration.
Deadline-Oriented.
Verbal and written
communication.
Financial management.
Sales expertise.
Efficient multi-tasker.
Operations management
Consistently meet goals.
Budget development.
Organized.
Customer retention.
Forecasting planner.
Employee development
Coaching and mentoring.
Leadership and team
building.
EXPERIENCE
MANAGING DIRECTOR • Prime Hotels Group - SAUDI
ARABIA• NOVEMBER 2021 – March 2023
Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders
Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future
Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities
Ensure company policies and legal guidelines are communicated all the way from the top down in the
company and that they are followed at all times
Communicate and maintain trust relationships with shareholders, business partners and authorities
Oversee the company’s financial performance, investments and other business ventures
Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance
Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems
Act as the public speaker and public relations
representative of the company in ways that strengthen its profile
Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth Email: ******.******@*****.***
OBJECTIVE
The ultimate object is pursuing
a career in top management
within the industry of landmark
accommodation and residential
deluxe properties of renowned
International chains.
SKILLS
Budget administration.
Deadline-Oriented.
Verbal and written
communication.
Financial management.
Sales expertise.
Efficient multi-tasker.
Operations management
Consistently meet goals.
Budget development.
Organized.
Customer retention.
Forecasting planner.
Employee development
Coaching and mentoring.
Leadership and team
building.
GENERAL MANAGER • PANORAMA BUNGALOWS RESORT
ELGOUNA - EGYPT •
JUNE 2021 – NOVEMBER 2021
Oversee the operations functions of the hotel, as per the Organizational chart.
Hold regular briefings and meetings with all head of departments
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
Lead all key property issues including capital projects, customer service and refurbishment.
Handling complaints, and oversee the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotels and management.
Deliver hotel budget goals and set other short and long term strategic goals for the property.
Developing improvement actions, carry out costs savings.
A strong understanding of P&L statements and the ability to react with impactful strategies
Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
Prepare a monthly financial reporting for the owners and stake holders.
Act as a final decision maker in hiring a key staffs. Email: ******.******@*****.***
OBJECTIVE
The ultimate object is pursuing
a career in top management
within the industry of landmark
accommodation and residential
deluxe properties of renowned
International chains.
SKILLS
Budget administration.
Deadline-Oriented.
Verbal and written
communication.
Financial management.
Sales expertise.
Efficient multi-tasker.
Operations management
Consistently meet goals.
Budget development.
Organized.
Customer retention.
Forecasting planner.
Employee development
Coaching and mentoring.
Leadership and team
building.
EXPERIENCE
GENERAL MANAGER • JOOD COMPANY FOR FOOD AND BEVERAGE CONCEPTS - SAUDI ARABIA•
OCTOBER 2019 – MAY 2021
Developing new company with new restaurant concepts.
Increased operational efficiency by leading team development and business planning.
Directed HR operations, including strategic workforce planning, goal cascading, and performance management staffing and benefits administration.
Analyze product cost.
Growing business by opening different revenues channels.
Consistently having our guest loyalty program to keep and increase the total customer satisfaction.
Reviewing KPI with all managers to make sure that our sales and guest are growing which affecting the revenues.
Building teamwork and create high people skills to the managers.
Create effective organizational system for reports, agendas, contacts and records.
Limit financial discrepancies reviewing billing, invoices, and expenses reports.
Focusing on the social trend and open different sales and communication channels.
Reduce costs by reviewing reports, negotiating with the supplier for best cost and check monthly inventory to reduce wastages.
Providing the team with full support and training needed to help them to improve their performances.
Involve management with monthly P&L reports.
Increase the financial awareness with the managers and team member to get more efficiency.
Email: ******.******@*****.***
MOATAZ MADANY
+201********* Skype moataz.madany
Email: ******.******@*****.***
EXPERIENCE
DIRECTOR OF FOOD AND BEVERAGE • FOUR SEASONS HOTEL AT THE FIRST RESIDENCE CAIRO-EGYPT • OCTOBER 2015 – AUGUST 2019
Replacing the GM during his absence and working as number 2 during his present and managing the hotel with capacity of 265 rooms and suites.
Managing more than 300 team members including kitchen, Stewarding, Services and catering team.
Managing 4 restaurants, 2 Bars, 1 pool area with 180 seats, Room Service and Banquet rooms.
Increased the positivity with customers while promoting hotel facilities and services.
Created a team building activities to engage staff in up-selling to meet revenue target.
Managed to open first Four Seasons Nile Boat including 4 restaurants and 2 meeting rooms.
Planning for yearly budget and financial statement.
Weekly forecasted and managing the revenues channels.
Reviewing the monthly P&L and presenting it to the PC members and regional director.
Exposed in different restaurants concept to capture hotel share from the marketplace.
Customer retention and managing all guest complain.
communicate with all guests thorough out media our guest feedback ‘Medallia”
Managing team issues and build great relation from both sides.
Communicate in a very professional manner with all departments to create a very positive teamwork environment
Email: ******.******@*****.***
MOATAZ MADANY
+201********* Skype moataz.madany
Email: ******.******@*****.***
EXPERIENCE
DIRECTOR OF FOOD AND BEVERAGE • FOUR SEASONS HOTEL AT SHARM EL SHEIKH -EGYPT • MAY 2014 – OCTOBER 2015
Managing more than 185 team members including kitchen, Stewarding, Services and Catering team.
Managing 7 restaurants, 2 Bars, 1 pool area with 200 seats, Beach, Room Service and Banquet rooms.
Increased the positivity with customers while promoting hotel facilities and services.
Created a team building activities to engage staff in up-selling to meet revenue target.
Planning for yearly budget and financial statement.
Weekly forecasted and managing the revenues channels.
Reviewing the monthly P&L and presenting it to the PC members and regional director.
Exposed in different restaurants concept to capture hotel share from the marketplace.
Customer retention and managing all guest complain.
communicate with all guests thorough out media our guest feedback ‘Medallia”
Managing team issues and build great relation from both sides.
Communicate in a very professional manner with all departments to create a very positive teamwork environment
Increased the room retention by increasing the food and beverage captures in daily basis.
Creating different entertainment program for in house customers and long stays.
Email: ******.******@*****.***
MOATAZ MADANY
+201********* Skype moataz.madany
Email: ******.******@*****.***
EXPERIENCE
DIRECTOR OF FOOD AND BEVERAGE • FOUR SEASONS HOTEL AT SAN STEFANO ALEXANDRIA -EGYPT • JUNE 2012 – MAY 2014
Managing more than 185 team members including kitchen, Stewarding, Services and Catering team.
Managing 10 restaurants, 2 Bars, 1 pool area with150 seats, Beach, Room Service and Banquet rooms.
Increased the positivity with customers while promoting hotel facilities and services.
Created a team building activities to engage staff in up-selling to meet revenue target.
Planning for yearly budget and financial statement.
Weekly forecasted and managing the revenues channels.
Reviewing the monthly P&L and presenting it to the PC members and regional director.
Exposed in different restaurants concept to capture hotel share from the marketplace.
Customer retention and managing all guest complain.
communicate with all guests thorough out media our guest feedback ‘Medallia”
Managing team issues and build great relation from both sides.
Communicate in a very professional manner with all departments to create a very positive teamwork environment
Creating different entertainment program for in house customers and long stays.
Email: ******.******@*****.***
MOATAZ MADANY
+201********* Skype moataz.madany
Email: ******.******@*****.***
EXPERIENCE
ASSISTANT DIRECTOR OF FOOD AND BEVERAGE • FOUR SEASONS HOTEL AT SAN STEFANO ALEXANDRIA -EGYPT • JAN 2011 – JUNE 2012
Managing day to day operation.
Reporting direct to the Hotel manager.
Increased the positivity with customers while promoting hotel facilities and services.
Created a team building activities to engage staff in up-selling to meet revenue target.
Weekly forecasted and managing the revenues channels.
Reviewing the monthly P&L and presenting it to the PC members and regional director.
Customer retention and managing all guest complain.
communicate with all guests thorough out media our guest feedback ‘Medallia”
Managing team issues and build great relation from both sides.
Communicate in a very professional manner with all departments to create a very positive teamwork environment
Reviewing daily restaurant reservation and priorities the staff distributions accordingly.
Front and Back of house walk throw.
Email: ******.******@*****.***
MOATAZ MADANY
+201********* Skype moataz.madany
Email: ******.******@*****.***
EXPERIENCE
DIRECTOR OF RESTAURANTS• FOUR SEASONS HOTEL AT SAN STEFANO ALEXANDRIA -EGYPT • JUNE 2009 – JAN 2011
Managing day to day operation.
Reporting direct to Director of the Food and Beverage Manager.
Increased the positivity with customers while promoting hotel facilities and services.
Created a team building activities to engage staff in up-selling to meet revenue target.
Weekly forecasted and managing the revenues channels.
Reviewing the monthly P&L and presenting it to the PC members and regional director.
Customer retention and managing all guest complain.
communicate with all guests thorough out media our guest feedback ‘Medallia”
Managing team issues and build great relation from both sides.
Communicate in a very professional manner with all departments to create a very positive teamwork environment
Reviewing daily restaurant reservation and priorities the staff distributions accordingly.
Front and Back of house walk throw.
Email: ******.******@*****.***
MOATAZ MADANY
+201********* Skype moataz.madany
Email: ******.******@*****.***
EXPERIENCE
ZITOUNI RESTAURANT MANAGER• FOUR SEASONS HOTEL AT CAIRO NILE PLAZA – CAIRO- EGYPT OCTOBER 2006- JUNE 2009
Managing day to day operation.
Increased the positivity with customers while promoting hotel facilities and services.
Created a team building activities to engage staff in up-selling to meet revenue target.
Customer retention and managing all guest complain.
Managing team issues and build great relation from both sides.
Reviewing daily restaurant reservation.
Daily guest calls for our regular guest.
Checking all tables during the operation hours.
Distributing the daily team tasks.
MAISTRO RESTAURANT MANAGER• INTERCONTINENTAL CITY STAR CAIRO- EGYPT JUNE 2006-OCTOBER
Managing day to day operation.
Increased the positivity with customers while promoting hotel facilities and services.
Created a team building activities to engage staff in up-selling to meet revenue target.
Customer retention and managing all guest complain.
Managing team issues and build great relation from both sides.
Reviewing daily restaurant reservation.
Daily guest calls for our regular guest.
Checking all tables during the operation hours.
Distributing the daily team tasks.
Email: ******.******@*****.***
MOATAZ MADANY
+201********* Skype moataz.madany
Email: ******.******@*****.***
EXPERIENCE
RESTAURANTS MANAGER• MOEVENPICK HOTEL DOHA-QATAR NOVEMBER 2004-MAY 2006
Managing day to day operation.
Reporting direct to Director of the Food and Beverage Manager.
Increased the positivity with customers while promoting hotel facilities and services.
Created a team building activities to engage staff in up-selling to meet revenue target.
Weekly forecasted and managing the revenues channels.
Reviewing the monthly P&L and presenting it to the PC members and regional director.
Customer retention and managing all guest complain.
communicate with all guests thorough out media our guest feedback ‘Medallia”
Managing team issues and build great relation from both sides.
Communicate in a very professional manner with all departments to create a very positive teamwork environment
Reviewing daily restaurant reservation and priorities the staff distributions accordingly.
Front and Back of house walk throw.
ASSISTANT RESTAURANT MANAGER• FOUR SEASONS HOTEL AT CAIRO FIRST RESIDENCE MAY 2002 -NOVEMBER 2004
CAPTAIN* CONRAD HILTON CAIRO -EGYPT JAN 1999 -MAY 2002 SERVER MENA HOUSE OBEROI JUNE 1996-DECEMBER 1998
Email: ******.******@*****.***
MOATAZ MADANY
+201********* Skype moataz.madany
Email: ******.******@*****.***
EDUCATION
BACHELOR OF HOTEL MANAGEMENT • 1995 • HIGH INSTITUTE OF HOTEL AND TOURISM
RESTAURANT MANAGEMENT COURSE, FINANCIAL MANAGEMENT COURSE
• 2013 • E-CORNEL
PROJECTS
Managed to open the First Four Seasons Nile Boat, New Boat include 4 restaurants and 2 meeting rooms.
I managed with my team to meet the opening deadline and settle all equipment needed and operation requirement.
Managed to open new burger bar with new casual style with completely casual concept.
New Bar with new concept
Email: ******.******@*****.***
Contact this candidate