Client Service Relationship Management

Gaddam. Jagadeesh

Mobile:098******** Email: *********.******@*****.***

Seeking managerial assignment in Operations Management / Health organization / Sales & Marketing with an organization of repute

Professional Profile

Around 9 years’ rich experience including last 6 years in the area of Sales & Marketing, Client Service and Team management.

Proficiency in monitoring various operations and maintaining long-term customer relationships through the prevision of high quality service.

Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development, customer relationship management and planning.

Core Competencies

Sales & Marketing

Implementing competent strategies with a view to penetrate new accounts and expand existing ones for wide range of products / services.

Taking adequate measures for maintaining balance between the Actual Sales trend and the requirement.

Generating MIS Report for apprising top management of the progress; implementing short & long term budgets and developing business plans for the achievement of goals.

Client Relationship Management

Ensuring that highest services standards are maintained for servicing of clients and maintaining minimum turn-around-time.

Building and maintaining healthy business relations with clients for cross selling various insurance products and providing advisory services regarding investment.

Team Management

Leading, recruiting, training & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets.

Managing the administration of the performance program including periodic performance reviews and appraisals for all employees.

Creating and sustaining a dynamic environment that fosters development opportunity & motivates high performance in team members.

Education

Post Graduation from Andhra University, Visakhapatnam, India in 2004 securing 52.3% marks in M.B.A specialization in Marketing and Human Resource Management.

Graduation from Andhra University, Visakhapatnam, India in 1994 securing 59.6% marks in B.Sc. (Botany, Zoology and Chemistry)

Diploma in Pharmacy from Government Polytechnic College, Visakhapatnam, India in 1996 securing 62% marks. In this regard I had completed Pharmacist Training in Government General Hospital for the period of 4 months (750 hrs) from 07.09.1997 to 27.01.1998.

CAREER CONTOUR

Trainee experience:

Jun 1998 to Oct 1998

Krebs Bio-chemical Ltd., Anakapalle, India, Micro Biology Department.

Trainee Chemist.

Responsibilities:

Media Preparation media preparation, sterility test, strain subculture, colony isolation, strain preservation and microscope Identification

Oct 1998 to Oct 1999

Dr. Reddy’s Laboratories Pvt. Ltd., Hyderabad, India, Formulation– II Division in Production Planning and Inventory Control Dept.

Apprentice Trainee.

Responsibilities:

To monitor plant wise and shift wise production to improve efficiency and maximize quality.

To monitor variation in actual material costs and planned costs.

To monitor plant wise shift wise yield to maximize production and ensure on-time delivery.

To optimize production planning and control with up-to –date information on variation in demand.

To convey any new crucial information about any anticipated delay immediately to potential customers through customer services.

To analyze the backlog, capacity utilization, system uptime production cost variables, batch runs and scrap percentage.

May 2006 Onwards

Aviva Life Insurance Company India Pvt. Ltd (World’s fifth largest and UK’s largest Insurance group) Financial planning Advisor and In-house Sales coordinator(part-time)

Responsibilities:

To develop relationship with clients in order to reach their dreams/goals of their future financially and to maintain that relationship.

To understand a client's financial situation, as well as, their need for financial stability.

To help clients invest for both long and short term goals.

In House sales coordination with other sales teams.

To determine the clients' goals and risk tolerance and then to recommend appropriate investments.

Achieved best perfoma FPA continuiously two year (2007-2008,pearl club member).

Work Experience

Dec 2008 onwards

3Track Media Company Ltd., Visakhapatnam

Marketing In-charge

Responsibilities:

To Appoint the Marketing Executives and give them proper training

To Achieve the Monthly Targets

Maintain Customer relations

Conduct monthly meeting with Sales Executives

Jun 2008 to Nov 2008

Reliance Life Insurance Company India Pvt. Ltd., Visakhapatnam.

Sales Manager

Responsibilities:

To Appoint the Financial Planning Advisors and Give the proper training

To determine the clients' goals and risk tolerance and then to recommend appropriate investments

To develop relationship with clients in order to reach their dreams/goals of their future financially and to maintain that relationship.

To understand a client's financial situation, as well as, their need for financial stability.

To help clients invest for both long and short term goals.

In House sales coordination with other sales teams.

To determine the clients' goals and risk tolerance and then to recommend appropriate investments.

Feb-2006 to May-2008

Arena Multimedia, Visakhapatnam, India

Business Development Manager

Responsibilities:

To Develop the Business by using appropriate method.

To appoint the teaching staff

To meet Branch goals each month.

Monitor and regulate the company policies as per norms.

To attend the Aptech trainee programmers

Mar-2002 to jan-2006

Dr.Rama’s Institute for Fertility, Visakhapatnam, India

Marketing Executive

Responsibilities:

To connect patients, physicians and hospitals in a mutual relationship.

To provide free fertility health camps amongst the people for providing better services.

To Development of Free Fertility health camps through Brand-Building, Media PR, Direct Advertisement.

To disseminate information about services internally to its patients and also be initiate a feedback mechanism for the management about perception of the level of services being provided as well any gap within the services.

To develop and implement marketing strategy for the organization

Planning, handling, analyzing the marketing research.

Jan 2000 to Feb 2002

Sowgandh Hatcheries Pvt Ltd., Uppada, Kakinada

Biologist

Responsibilities:

To process and review of Larvae rearing.

To handle, package and deliver of Seed to customers.

To monitor and maintain appropriate level of water in each tank for PL as well as Larvae tanks

To process Algae culture.

To give appropriate medicine for required tanks.

Computer Skills:

Operating Systems: Windows-2000 & XP

Packages: Ms Office

SAP (Sales and Distribution)

Academic Projects:

Involved in the project work in Aptech Computer Education Institute as part of M.B.A curriculum. The Project Topic - Marketing functions of software institutions, a case study of Aptech computer education institute, Anakapalle. India.

Extra Curricular Activities:

Actively involved in Blood donation camps during Diploma Education at Visakhapatnam, India.

Won cricket, Badminton championship during graduation at inter-college level Visakhapatnam, India.

Personal Profile:

Name : G.Jagadeesh

Father’s Name : G.Prabhakara Rao

Date of Birth : 30 July 1973

Marital Status : Married

Gender : Male

Nationality : Indian

Languages Known : English, Hindi & Telugu

Strengths : Good Communication Skills, Adaptable,

Quick learner, Enthusiastic, committed.

G Jagadeesh

Contact this candidate