Business Development Office Administrator

SUZANNE AUSTIN, RN, PgMP, RMP

********@**.*** • 805-***-**** • linkedin.com/in/suzanneaustin

SKILLS

Technical Program Management including large scale technical rollouts in a fast growing Infrastructure team, Business Development, Sales Support, User Experience, Training, Communication, Client Support, Risk Assessment, Operations Management

TECHNICAL TOOLS

AI Tools, Looker, Microsoft Office Administrator, Google Workspace Administrator, Agile Tools, Figma, Jira, Confluence, Smartsheet, Click up, Lucidchart, Virtual Meeting Tools (Meet, Zoom, Webex), Github, HTML, JSON, SQL, Python for Queries

PROFESSIONAL EXPERIENCE

INTERNATIONAL RESPONDER SYSTEMS LLC (September 2023 – March 2024) LAYOFF

Product Lead - Disease Forecasting and Analytics tool

• Define requirements and design a tool to be used by federal, state, or local health jurisdiction Decision Makers supported by both live data, data modeling tools that will assist in Disease Forecasting to support all federal, state, and local services including labs, hospitals, and local government authorities. We, as a team, were defining requirements and managing the extended team of principal investigator, epidemiologist, Senior CDPH Lab officials, lead engineer

Director of Corporate Technology

•Managed a small technical team supporting internal custom applications and rolling out technology infrastructure to build a secure, supported IT infrastructure.

•Evaluated company-wide technology requirements based upon stakeholder requirements and rolled out tools and IT policies company-wide (SLACK, Microsoft Premium, BitBucket, Github, JIRA, WRIKE).

•Initiated a Budget Planning process to work with the temp. CFO

•Partnered with the Chief Operating Officer to rewrite the company vision based upon current business, strategy and built a 3-5 year technology roadmap.

PRIMARY DIAGNOSTICS, INC. (September 2021 – August 2023) COMPANY LAYOFF

Director of Health Systems Enablement (January 2023 – August 2023)

●Anticipated platform product and features for healthcare demands in advance and documented platform readiness for healthcare integrations.

●Facilitated the closure of 7 large contracts by providing deep understanding of the platform's capabilities to meet client requirements.

●Identified and communicated healthcare integration capabilities and gaps to optimize resource utilization.

●Sourced, outlined, and prepared $5M+ grant opportunities in 3 months for the Business Development team.

●Responded to technical requirements in RFPS, ensuring alignment with platform capabilities.

●Provided technical expertise to the product marketing team for accurate messaging and positioning.

●Created thought leadership content, including white papers and product pitches.

●Developed targeted marketing campaigns and messaging to address customer pain points and needs.

Technical Program Manager (September 2021 – January 2023)

●Working with Data team, Product, and Engineering team to develop a Utilized Looker to analyze patient data, use of platform by our customers, and worked with Product, Engineering, and Data teams to adjust platform to meet Customer requirements.

●Led the development of a Direct To Consumer product for STI, HIV, and other communicable diseases.

●Provided technical leadership in defining customer requirements and training pre-sales teams on how to sell platform.

●Provided Product Roadmap feedback and helped define what areas we might focus on post pandemic.

●Oversaw healthcare IT integrations, ensuring interoperability and provided seamless data exchange.

●Led the implementation of integration requirements within HRIS systems including Salesforce, and Looker reporting.

●Collaborated with external partners to identify integration needs and opportunities.

●Acted as a subject matter expert on healthcare IT standards and trends.

●Advised the Business Development and Sales teams on technical specifications/integration challenges.

●Networked with community-based organizations to understand workflow pain points.

FITBIT (2020-2021) CONTRACT

Senior Technical Program Manager, Diversity, Equity, and Inclusion Solutions

●Provided structure and thought leadership to C-Suite Executives, driving DEI initiatives.

●Created C-Suite level dashboards to monitor progress against corporate OKRs.

●Developed sustainable ongoing programs to integrate DEI into the company culture.

●Helped define future OKRs to measure the sustainability of the initiatives.

AB RESEARCH COMPANIES (2013 - 2020) COVID SHUTDOWN LAYOFF

Director of Operations – Nutraceutical Development and Distribution

Managed the product fulfillment and inventory/logistics, operations.

●Introduced automated processes to optimize inventory management and increase sales.

●Designed scalable processes for hiring, expense reporting, and field management.

●Provided a viable Retail Plan to distribute and sell nutraceuticals in 48 states.

●Developed a marketing plan to drive customer adoption and satisfaction.

●Built a volunteer organization to support facilitator staff.

●Established an operational framework for consistent member services (Engagement/Services/Leisure)

●Director/Creator for the Facilitator Medical Training Program utilizing my healthcare experience to teach Psychologists and other Primary Care Facilitators to screen patients to prevent complications based upon therapeutic modality.

ADDITIONAL EXPERIENCES OF INTEREST

CISCO SYSTEMS (1998-2011)

● IT Manager starting as a Senior Program Manager on the Web Infrastructure Team supporting Sales and Marketing leading various projects of increasing complexity for 13 years, including:

delivering a Content Management System,

B2B Managed Gateway

Internal migration to Oracle

Merger & Acquisition Support building a standardized integration plan by site and needs for all departments including Sales and IT, and becoming SME on most data redundancy and balancing load management across multiple continents.

APPLE COMPUTER (1994-1998)

●Engineering Project Manager on the global Portable Engineering team under Jon Rubenstein.

●Engineering Project Manager for the Telecommunications team working with the Product team to develop tools for wireless networking, including software modems, wireless modems, ethernet technologies, and communication software projects

Suzanne Austin ********@**.*** • 805-***-**** • linkedin.com/in/suzanneaustin

CERTIFICATIONS

●Johns Hopkins University in Infectious Disease Transmission Models for Decision-makers

●University of North Carolina- Chapel Hill- Diversity, Equity, Inclusion Services Certification

● PGMP, PMP (Expired), ITIL Foundation Agile SCRUM

●Stanford Advanced Project Management

●Risk Management Professional

EDUCATION

● Computer Science Major Case Institute of Technology, Case Western Reserve University

● BS-Nursing Mount St. Mary’s College

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