Customer Service Manager
Resume:
Loranda Lewis
Greenwood, SC *****
*********@******.***
Dedicated customer service manager, motivated to maintain customer service, satisfaction to contribute to company success. Skilled in many different areas. Authorized to work in the US for any employer
Work Experience
Retail Merchandiser
Claire's - Greenwood, SC
October 2023 to Present
Put together display towers or set walls, set merchandise according to planogram. Go to sites at set times either weekly, biweekly or monthly to restock and organize as needed. Many locations and lots of driving time
Retail Pricing Coordinator
Ahold Delhaize - Greenwood, SC
August 2023 to Present
Ensure that pricing for all products within a grocery store is accurate and accurately reflects pricing list for accuracy . Regularly reviews prices for all grocery items to ensure accuracy, initiates price changes and ensures that all items are accurately marked and signs for products are updated promptly. Print all reports, make pricing tickets and signs
Cashier/Customer Service
Big Lots - Greenwood, SC
February 2023 to November 2023
I greeted customers, assisted customers with any needs, rang them out, returns, i also worked 2 days a week doing pricing for the store wanted to start management program but never had the chance. Loved my coworkers
Disability
Social Security Administration - Greenwood, SC
June 2019 to August 2023
Have been on disability due to some back
issues. i have dealt with all of these issues and am now ready to get back into a full time career. Front Office Administrator/ Realtor
Greenwood Realty, Inc - Greenwood, SC
May 2002 to April 2017
Greeted customers, answered phones, processed rental applications, excepted rent payments, sent collection notices,accounts, payable accounts receivable at one time for seven of their different companies from manufacturing, textiles to real estate. I showed properties, wrote offers and sales contracts, assisted 18 agents with whatever they needed, placed all supply orders, completed schedule on a monthly basis, payroll, training programs, made sure everyone completed their continuing education on time, bookkeeping, company taxes, reconciliations on all accounts, listed all properties on 12 different websites and two different real estate books each month. Listed properties wrote ads.Made sure all deadlines were met. helped with the interviews and making decisions and hiring. On-Site Manager
United Management Services of Columbia, LLC - Union, SC October 2013 to March 2015
Managed Rose Hill Gardens apartments in Union. Loved the job. Brought occupancy up in the union from 42 to 98% while I was there but the drive became too much. I was driving over an hour each way and stay late most days because I did not have an assistant. LIHTC apartments Assistant Manager
Citifinancial - Greenwood, SC
February 1995 to May 2002
Processed applications for personal auto and mortgage loans, as well as analyzing applicants financial status, credit and property evaluation to determine feasibility of granting the loan. executed the loan origination process, including ordering credit, reports appraisals, and preliminary title report. Responsible for inside and outside payment collections.
Education
High school diploma
Greenwood High School - Greenwood, SC
August 1983 to July 1987
Skills
• Office Admin (10+ years)
• Bookkeeping (10+ years)
• Payroll (10+ years)
• Adobe Acrobat (10+ years)
• Adobe Photoshop (10+ years)
• Organizational skills (10+ years)
• Problem management (10+ years)
• team player (10+ years)
• multi-tasker (10+ years)
• Interviewing (10+ years)
• Marketing (10+ years)
• Market Analysis (10+ years)
• Microsoft office Suite (10+ years)
• Accounts Receivable
• Microsoft Dynamics GP
• Office Management
• Merchandising (2 years)
• Pricing coordinator (1 year)
• LIHTC
• Switchboard operator (2 years)
• Call center management (2 years)
• Property Management
• Loan Origination
Certifications and Licenses
Degree with high honors (certificate or diploma)
February 2008 to Present
I took a 2-year online course and completely in 6 months receiving a degree with high honor from Stratford Career Institute
Assessments
Managing accounts in QuickBooks — Proficient
August 2023
Using QuickBooks software to manage business financials Full results: Proficient
General manager (hospitality) — Proficient
September 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Administrative assistant/receptionist — Proficient September 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Planning & execution — Proficient August 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Attention to detail — Proficient
August 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer focus & orientation — Proficient
August 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
The gaps between my employment, are due to health reasons and going on disability. I now feel I’m at the point to go back to work full-time with a job I can make a career out of and with a company that cares about its employees. I feel that my three management, administrative and collection positions and would make me a perfect fit for this position.
Contact this candidate