Customer Service Sales Representative
Resume:
J. Marc Smith Cell 706-***-****
*** ****** **. *********@*****.***
Cedar Hill, TX 75104
Results oriented, customer-driven, professional with 15 years of experience in managing and delivering top-quality customer service in fast-paced, high-volume business operations. Highly motivated, versatile, quality oriented leader recognized for exceeding customer service goals by utilizing solid communication, interpersonal, and team-building skills. Hands-on service approach ensures immediate response to ever- changing customers’ needs.
Implemented sales campaigns in order to accommodate goals of the company Core Strengths
Professional Experience
AT&T Dallas TX 2015-Present
Store Manager
Managed sales floor of numerous standing door and window displays. Assisted customers, wholesalers, and contractors in matching needs with products, including business and residential customers
Managed and coordinated daily sales activities
Directed staff, trainings, and performance evaluations in order to develop and manage sales programs
Trained and managed sales consultants to achieve maximum productivity
Created a motivating work environment where employees could succeed Centennial Homes. INC Dickinson ND 2014-2015
Senior Sales Consultant
Wrote sales contracts to ensure proper application of specifications
Set up new customer and sales representative accounts
Maintained excellent customer relations
Demonstrated construction materials to show integrity
Helped design home exterior and interior using proprietary software AT&T Hartwell GA 2010-2013
Sales Manager/Sales Representative
Coordinated sales meeting and training events
Managed and coordinated daily sales activities
Trained and motivated 8 sales consultants and achieved significant improvement in productivity
Represented company at trade association meetings to promote products
Restructured and devolved an improved sales flow for employees
Problem Recognition and Resolution
Deadline Responsive and Time Sensitive
Team Player
Customer Communication and Relations
Trouble-Shooting and Problem-solving
Multi-tasking and Organizational Skills
J. Marc Smith
Clayton Homes. INC Athens GA 2008-2010
Modular Sales Consultant
Composed sales contracts to ensure proper specifications applied
Set up new customer and new sales representative accounts
Maintained and managed all customer accounts
Maintained good customer relations
Demonstrated construction materials to show integrity of the material
Helped design exterior and interior of the home using proprietary software Movanie INC Jordan UT 2006-2008
Owner/Manager
Responded to 150+ weekly customer calls
Accurately scheduled and prioritized customer orders to meet all specific delivery terms
Hired and trained personnel
Demonstrated products
Held product seminars for 300 people
Managed and maintained recruitment
Conwed Plastics Athens GA 2005-2007
Machinist
Operated forklifts to move material
Set up and operated CNC type machines
Helped operate plastic extrusion equipment
Barrett Dodge Athens GA 2001-2003
Senior Sales Consultant
Worked as the liaison between customers and technicians
Created customer trust by using service and problem-solving skills
Used automotive and repair software to successfully set customer appointments
Educated customers on different maintenance plans available Education/Training Certification
Awards: Top Sales Consultant Awards, Customer Service Award, Award for 250% of Quota University of Georgia Athens, GA Business 1981
North Florida University Jacksonville, FL English 1983 Georgia Tech University Atlanta, GA 5 S Lean Manuf. 2006 United States, Navy Charleston SC (Explosive) Fork Truck 1986
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